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Windows 7: Downloading crashes internet explorer

10 Jul 2014   #1
Luna

windows 7
 
 
Downloading crashes internet explorer

Currently, I'm unable to download anything on internet explorer as it freezes up and crashes. I have to use Google Chrome instead. This has been an issue for quite some time, however it didn't use to freeze up, it use to claim something about the downloads not being safe and being unable to finish downloading. I do not know if that's relevant as of today. I've read threads that with similar problems, and have -reset internet browser to default- -uninstalled Ie11, let windows update, reinstalled Ie11- Nothing as of yet has made any progress. Please help


My System SpecsSystem Spec
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10 Jul 2014   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to sevenforums,
Use Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here,
Cheers.
My System SpecsSystem Spec
10 Jul 2014   #3
Luna

windows 7
 
 

Did a clean boot, everything that isn't Microsoft on startup and services is turned off, download problem still persists. Working on screenshots now.
My System SpecsSystem Spec
.

10 Jul 2014   #4
Luna

windows 7
 
 

Edited
My System SpecsSystem Spec
10 Jul 2014   #5
Luna

windows 7
 
 

Kay, here are the screenshots... if it uploads right


Attached Images
Downloading crashes internet explorer-ss1.png Downloading crashes internet explorer-ss2.png Downloading crashes internet explorer-ss3.png Downloading crashes internet explorer-ss4.png Downloading crashes internet explorer-ss5.png 
My System SpecsSystem Spec
10 Jul 2014   #6
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
After please open Chrome,
Take additional screen shots of the Extensions section ignore the Privacy safeguard pointer unless it exists
Make sure Chrome Background apps are not running when Chrome is closed.

Review Jacee’s instructions to run Adwcleaner here post #7,
Ignore the title of the thread,
Instant Savings App
Screen shot of the download button to use for Adwcleaner
You can use these free tools to see if they find anything,
Manually Update them before running full scans,
Try not to use your computer while the scans are running, (one at a time of course).
Uncheck the box to Activate the Free trial from the final install options,
Also use the Custom scan option not the Threat scan,
Select the drive to scan usually C,
If your really infected check the box to scan for Rootkits = this scan option will take several hours to complete,
Never use your machine while scans are running for best results,
http://www.malwarebytes.org/products/malwarebytes_free
http://www.superantispyware.com/?tag=SUPERANTISPYWARE
This one is the longest up to 4 hours, the others are only about 45 minutes,
http://www.microsoft.com/security/scanner/en-us/default.aspx

Post all scan reports please,
Cheers.
My System SpecsSystem Spec
12 Jul 2014   #7
Luna

windows 7
 
 

I apologize, have been busy and will likely be so most of the weekend. I ran the checks and while several problems were detected and fixed none of them fixed the issue.
My System SpecsSystem Spec
12 Jul 2014   #8
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Depending on what was found please post the scan results for review,
Reset would be most likely needed,
Export Favorites to html file before resetting Internet explorer/ just to be safe.
http://www.sevenforums.com/tutorials/86795-internet-explorer-import-export-favorites.html

My System SpecsSystem Spec
13 Jul 2014   #9
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

You had Conduit, can you confirm that AdwCleaner removed that?

Remove Conduit Search and search.conduit.com (Removal Guide)

A Guy
My System SpecsSystem Spec
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 Downloading crashes internet explorer




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