IE 11 fails to install on my SErver 08 R2 SP1


  1. Posts : 2
    Windows Server 2008 R2
       #1

    IE 11 fails to install on my SErver 08 R2 SP1


    It is wired that I cannot put IE 11 on my system. The system has default IE8. And IE 11 is offered from WU so it should be applicable to my system. WU installation failed so I downloaded standalone and tried it again from an elevated prompt. The errors seems to be that some component seems to be "not applicable" to my system, which is inconsistent with WU.
    From IE11_main.log
    00:15.912: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1AA53.tmp\IE11-neutral.Downloaded.cab
    00:15.912: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1AA53.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    00:16.754: INFO: Process 'C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1AA53.tmp\IE11-neutral.Downloaded.cab /quiet /norestart' exited with exit code 0x800F081E (-2146498530)
    00:16.786: ERROR: Neutral package installation failed (exit code = 0x800f081e (2148468766)).
    00:16.786: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
    00:16.786: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    From dism.log
    2014-07-12 02:51:34, Info DISM DISM Package Manager: PID=1468 Package Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428 with CBS state 0(CbsInstallStateAbsent) being mapped to dism state 1(DISM_INSTALL_STATE_NOTPRESENT) - CDISMPackage::LogInstallStateMapping
    2014-07-12 02:51:34, Error DISM DISM Package Manager: PID=1468 The package Microsoft-Windows-InternetExplorer-Package-TopLevel is not applicable to the image. - CPackageManagerCLIHandler::Private_ProcessPackageChange
    2014-07-12 02:51:34, Info DISM DISM Package Manager: PID=1468 Initiating Changes on Package with values: 4, 7 - CDISMPackage::Internal_ChangePackageState
    2014-07-12 02:51:35, Info DISM DISM Package Manager: PID=1468 Error in operation: the package is not applicable. (CBS HRESULT=0x800f081e) - CCbsConUIHandler::Error
    2014-07-12 02:51:35, Info CSI 00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_OBJECT_PATH_NOT_FOUND
    2014-07-12 02:51:35, Info CSI 00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_SUCCESS
    2014-07-12 02:51:35, Info DISM DISM Package Manager: PID=1468 DISM has detected a DISM component change. Requesting a shutdown. - CDISMPackageManager::Internal_Finalize
    2014-07-12 02:51:35, Info DISM DISM Image Session: PID=1468 The image session needs to be closed and re-opened before any servicing operations can be performed. - CDISMImageSession:ut_ImageState
    2014-07-12 02:51:35, Error DISM DISM Package Manager: PID=1468 Failed while processing command add-package. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800f081e)
    2014-07-12 02:51:35, Info DISM DISM Package Manager: PID=1468 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine
    CBS.log doesn't contain any error.
    Please help. Thanks!
      My Computer


  2. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #2

    Hi and welcome to SevenForums,
    How about attempt to download ie9 first,
    http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-9/worldwide-languages
    Or even ie10 ?
    http://windows.microsoft.com/en-us/internet-explorer/downloads/ie-10/worldwide-languages

    Which antivirus do you have installed ?
      My Computer


  3. Posts : 2
    Windows Server 2008 R2
    Thread Starter
       #3

    No antivirus was installed.
    IE 10 is tried with the exact same error.
    IE 9 is not attempted and I could try.


    ThrashZone said:
    Hi and welcome to SevenForums,
    How about attempt to download ie9 first,
    http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-9/worldwide-languages
    Or even ie10 ?
    http://windows.microsoft.com/en-us/internet-explorer/downloads/ie-10/worldwide-languages

    Which antivirus do you have installed ?
      My Computer


  4. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #4

    Okay,
    What do you use for security ?
    Review Jacee’s instructions to run Adwcleaner here post #7,
    Ignore the title of the thread,
    Instant Savings App
    Screen shot of the download button to use for Adwcleaner
    You can use these free tools to see if they find anything,
    Manually Update them before running full scans,
    Try not to use your computer while the scans are running, (one at a time of course).
    Uncheck the box to Activate the Free trial from the final install options,
    Also use the Custom scan option not the Threat scan,
    Select the drive to scan usually C,
    If your really infected check the box to scan for Rootkits = this scan option will take several hours to complete,
    Never use your machine while scans are running for best results,
    http://www.malwarebytes.org/products/malwarebytes_free
    http://www.superantispyware.com/?tag=SUPERANTISPYWARE
    This one is the longest up to 4 hours, the others are only about 45 minutes,
    http://www.microsoft.com/security/scanner/en-us/default.aspx

    Post all scan results as text attachments,
    Cheers.
      My Computer


  5. Posts : 53,363
    Windows 10 Home x64
       #5

    I would run the System File Checker

    SFC /SCANNOW Command - System File Checker

    You might also confirm that the prerequisite updates for Internet Explorer 11 are installed

    Prerequisite updates for Internet Explorer 11

    A Guy
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 05:24.
Find Us