Browsers not working but computer is connected to the internet

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  1. Posts : 10
    Windows 7 Home Premium 64 bit
    Thread Starter
       #11

    One other thing too, when I run the ipconfig /release & ipconfig /renew commands through the command prompt, I get the following which I assumed was jus symptomatic of the issue, but want to make sure it has nothing to do with the cause. It states the media as being disconnected:

    Browsers not working but computer is connected to the internet-ipconfig-1.png

    Browsers not working but computer is connected to the internet-ipconfig-2.png
      My Computer


  2. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #12

    Hi Java exploit doesn't look good,
    I asked for someone to take a peek,

    In the mean time use this,
    Temp files delete,
    Run this as administrator and Start the scanner,
    Shut your machine down after it finishes,
    http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/
    And if you haven't yet uninstall Java,
    http://www.java.com/en/download/faq/remove_olderversions.xml
    http://www.java.com/en/download/help/uninstall_java.xml
    Interesting reads,
    http://securitygarden.blogspot.com/2013/01/java-zero-day-again-time-to.html

    I'm sure you'll need to reset all of your browsers,
    https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems
    See a tutorial here to Reset Internet explorer,
    https://www.sevenforums.com/tutorials/1222-internet-explorer-reset.html
    After Resetting ie9 or 10,
    I would add this to the tutorials process
    Reset process first opening Internet explorer
      My Computer


  3. Posts : 4,566
    Windows 10 Pro
       #13

    Please do the above suggested by thrashzone.

    Turn off comodo and see if you can connect then.

    _______________________________________________________________________________________

    Then move on to this:

    1.) Download herdprotect: (choose the portable version)

    Download herdProtect - Free Anti-Malware Platform

    2.) Run the scan.

    3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.

    DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.

    Attached Images
    Last edited by andrew129260; 24 Jul 2014 at 19:08.
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #14

    I do believe I see two anti virus installed.
    Comondo and Eset.
      My Computer


  5. Posts : 10
    Windows 7 Home Premium 64 bit
    Thread Starter
       #15

    Sorry for the delay in getting back here, had a very busy week. Thrashzone, I ran the temp file cleaner and uninstalled Java. I also reset both browsers per your instructions. Still not working. Andrew, I turned off Comodo and still not able to connect. I ran herd protect. Here's the file:

    Scan_2014-8-1-19-22.txt
      My Computer


  6. Posts : 4,566
    Windows 10 Pro
       #16

    Hmm herdprotect looks clean. I know you turned off comodo, but as a test Uninstall it. Sometimes turning it off is not enough. After you uninstall, restart and see if windows firewall is on. Then see if you can connect.

    Also, try the following:

    Use the Microsoft fix it to reset your hosts file back to the default:

    How can I reset the Hosts file back to the default?

    Have you also tried resetting internet explorer to default settings like thrash zone suggested?

    (Start at step 3)

    Internet Explorer - Reset

    Make sure to check to delete personal settings as well and then test.
      My Computer


  7. Posts : 10
    Windows 7 Home Premium 64 bit
    Thread Starter
       #17

    Andrew, uninstalling Comodo did it. That's strange because I've been using it for a couple of years now without any issues. What would cause that program to all of sudden start blocking the browsers?

    Also, is Windows firewall adequate enough? Or do you recommend another firewall? I'm hesitant to use Comodo after this.

    Thanks to everyone for their help on this. I really appreciate it.
      My Computer


  8. Posts : 4,566
    Windows 10 Pro
       #18

    Gman1 said:
    Andrew, uninstalling Comodo did it. That's strange because I've been using it for a couple of years now without any issues. What would cause that program to all of sudden start blocking the browsers?
    I am not sure. You could always reinstall it and then leave it at default settings. Possible a setting was changed or something in the way comodo hips treated the browsers.

    Gman1 said:
    Also, is Windows firewall adequate enough? Or do you recommend another firewall? I'm hesitant to use Comodo after this.
    The average user who has a router (which in it has a hardware based firewall which should be on) combined with windows firewall is more then enough protection. A software firewall will only cause issues and drain system resources. In my opinion, they are completely unnecessary. A common argument is that with comodo or zonealarm and other similar firewalls you can block programs from connecting to the internet. I say if you do not trust the program to connect to the internet, you should not have it in the first place installed on your pc which essentially defeats that argument.

    However, it is up to you :)
      My Computer


 
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