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Windows 7: Not able to print anything from IE11

22 Jul 2014   #1
albertf

WIndows 7 x64
 
 
Not able to print anything from IE11

I have windows 7 x64 bit OS and 16GB ram. I used Ie8 before and it printed without any issues on either printer. When I upgraded to IE9 or IE10, I get an error when trying to print - "An error has occurred in the script on this page. Line : 2053
Char: 1 Error : Invalid procedure call or argument.
Code: 0 URL: res/ieframe.dll/preview.js.:"

Yet when going from IE8 to IE11, I can not print on either printer of HP Laserrjet1015 and HP 8600 pro. I don't get any error message. I have the latest printer drivers for both printers and the latest video drivers as well. I have tried a lot of techniques and nothing seems to have fixed the printing issue on IE11.

This is what I have done:

I have checked that the folder of the temp folder has the folder "Low" and its there, tried turning off protected mode, running IE11 as admin, ran IE 11 without any add ons, cleaned out temp files, and still not able to print.

I just tried this technique of
  1. Click Start
    Collapse this imageExpand this image


    , click All Programs, and then click Accessories.
  2. Right-click Command Prompt, and then click Run as administrator.
  3. Type following command and press ENTER:ICACLS "%userprofile%\AppData\Local\Temp\Low" /setintegritylevel (OI)(CI)low
  4. Restart the computer.
  5. Print or print preview a Web page in Internet Explorer.
and nothing worked either.

Just tried to print using xps and it worked fine and no issues. but still not printing a hard copy to printer on Hp LaserJet 1015 and HP Pro 8600. I need to be able to print to these printers

I can print from Google chrome without any issues but can not print from IE11
Any help would be great

AlbertF


My System SpecsSystem Spec
.
22 Jul 2014   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
Try Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here,

Have you switched to software rendering instead of gpu in advanced settings ?
Make sure you restore Advanced settings first,
http://www.sevenforums.com/tutorials/149063-internet-explorer-gpu-hardware-acceleration-turn-off.html

If you've altered any settings in the Security section please Restore All zones to default as well,
What browser add-ons do you have installed in ie,
Make sure your set to Show all add-ons and post screen shots of them for review,

Finally have you tried to re-install the printers with the current version of ie11-10 installed ?
Cheers.
My System SpecsSystem Spec
22 Jul 2014   #3
albertf

WIndows 7 x64
 
 

Hi

Thanks for your immediate response. I have attached 2 pics of msconfig of hiding all Microsoft items and startup to this.

I have not switched to software rendering instead of gpu in advanced settings for IE 11.
I did not alter any settings in security section
I have attached 3 pics of the addons to this posting.

I did not reinstall the printers at all with the current version of ie11. It worked fine and dandy with IE8

Thanks


Attached Thumbnails
Not able to print anything from IE11-manage-add-1.png   Not able to print anything from IE11-manage-add-2.png   Not able to print anything from IE11-manage-add-on3.png  
Attached Images
Not able to print anything from IE11-startup.png Not able to print anything from IE11-msconfig.png 
My System SpecsSystem Spec
.

22 Jul 2014   #4
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi thanks for the additional information,
Unfortunately the manage add-ons page is set on Currently loaded and not on Show all,

Please redo those screen shots,
In any case all of the h-p add-ons are unavailable which would indicate they or your printers will need to be re-installed
I would also uninstall Java from Oracle or at the very least make sure it's Disabled unless you actually need it via a prompt on a webpage but quite frankly I have never seen a need for Java ?

In addition you might re-install Last past toolbar using the current version of ie10- or 11
My System SpecsSystem Spec
22 Jul 2014   #5
albertf

WIndows 7 x64
 
 

Hi

Sorry I did not send u the proper screen shots. I have now added the full add on list of things in IE11. I have attached all 5 pics to this report.

I will look into why HP is disabled.

OK, I have java disabled np

Why would I need to reinstall the last toolbar?

Thanks


Attached Thumbnails
Not able to print anything from IE11-all-add-ons.png   Not able to print anything from IE11-all-add-ons2.png   Not able to print anything from IE11-all-add-ons3.png   Not able to print anything from IE11-all-add-ons4.png   Not able to print anything from IE11-all-add-ons5.png  

My System SpecsSystem Spec
22 Jul 2014   #6
albertf

WIndows 7 x64
 
 

I have disabled all of java and enable hp and still not able to print

Any suggestions for me

Thanks
Albertf
My System SpecsSystem Spec
22 Jul 2014   #7
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi thanks that is a list
Temp files delete,
Run this as administrator and Start the scanner,
Shut your machine down after it finishes,
http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/

Personally I would follow this reset process from the start menu search with all browser windows closed,
Reset process first opening Internet explorer
Once you double check which add-ons are still enabled after reset/ there should be only One if you follow the instructions = Flashplayer,
Attempt to print without enabling anything third party related toolbars Especially
My System SpecsSystem Spec
22 Jul 2014   #8
albertf

WIndows 7 x64
 
 

Hi man

I have ran Temp files delete program and it delete the files it needed to but the problem still exists.

I also have tried the reset option and this did not do anything to get the printer to print either.

I am open for more options

Reuven
My System SpecsSystem Spec
22 Jul 2014   #9
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Are any of these symbols appearing blue just before you attempt to print ?
My System SpecsSystem Spec
22 Jul 2014   #10
albertf

WIndows 7 x64
 
 

Hi

Regarding ure question, there were none of the symbols when I try printing
My System SpecsSystem Spec
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 Not able to print anything from IE11




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