Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Google cannot connect

06 Aug 2014   #1

Genuine windows 7X64
 
 
Google cannot connect

Hello Everyone I think I have some sort of malware / virus that I caught ( don't know how I caught it )

I was able to connect to all the web sites I visited on Monday and Tuesday of this week , and this morning I got the unable to connect ( with firefox and Chrome ) IE and Opera seems to be ok. I have ran every thing ( Malawarebytes, AVG, Outpost, MS malicious tool. ) I have on my PC and what every they found, which was not much, I removed.

Did a System restore, no luck. date and time is correct, ran Hijack this, and I notices these entries look suspect to me

4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-1340213506-2708032153-3723090383-1002\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-1340213506-2708032153-3723090383-1002\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')

I am at a loss as what to do next to remove the cannot connect to google , I do have a image that is 2 weeks old, but unless its absolutely necessary I am not ready to do that yet


and suggestions would be greatly appreciated

Thanks in advance




Attached Images
    
Attached Files
File Type: txt hijackthis 2.txt (16.2 KB, 1 views)
My System SpecsSystem Spec
.

06 Aug 2014   #2

Windows 7 Professional x64 Linux Mint 16
 
 

Uninstall Firefox and Chrome, cleanup the registry with Ccleaner, run full scans with MSE and MBAM delete anything that turns up. Re install Chrome and test, Firefox is not needed, don`t bother re installing it
My System SpecsSystem Spec
06 Aug 2014   #3

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Fiddler free web debugging proxy uninstall that software first!! Then try again.
My System SpecsSystem Spec
.


06 Aug 2014   #4

Genuine windows 7X64
 
 

Hello again, Thanks AddRAM... will give it a shot and get back ..


Thanks.
My System SpecsSystem Spec
06 Aug 2014   #5

Genuine windows 7X64
 
 

Hello again I was about to follow AddRAM and Kats instructions ( and I still am ) but I am now not getting my original cannot connect to google......... very strange.

Well I am going to remove firefox and chrome and run a full scan and CC the reg,

Thanks
My System SpecsSystem Spec
06 Aug 2014   #6

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

www.fiddler2.com is in the screenshot of yours! Uninstall that stuff as told before
My System SpecsSystem Spec
06 Aug 2014   #7

Genuine windows 7X64
 
 

Hello Again, I was never fond Of CC, what should I exclude if anything with the cleaning of the registry ?

Thanks again,


Attached Thumbnails
Google cannot connect-ccleaner.jpg  
My System SpecsSystem Spec
06 Aug 2014   #8

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

The certificate error is refering to www.fiddler2.com . Uninstall that stuff and https will work again.
ccleaner has nothing to do with this problem.

So uninstall it. Or configure it correctly. http://docs.telerik.com/fiddler/conf...s/firefoxhttps
My System SpecsSystem Spec
06 Aug 2014   #9

Genuine windows 7X64
 
 

Hello again, I don't ever recall installing Fiddler.2. and I have no idea how it got there but I have Scanned my PC and it seem to be Clean now .


Attached Thumbnails
Google cannot connect-avg.jpg   Google cannot connect-microsoft.jpg  
Attached Images
  
My System SpecsSystem Spec
Reply

 Google cannot connect




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 10:41 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33