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Windows 7: IE + Chrome both crash

16 Aug 2014   #1
TS99

Windows 7 Pro x64
 
 
IE + Chrome both crash

Hello,

Joined up today as i am having a problem when i open my Internet explorer or Chrome, they just crash and shut down, i know this was related to some Malware i had on the PC.

I belive this has been removed, Is there any way i can fix this? it only effects my user account, whenever i open IE and chrome they crash, but if i log on the computer as another user they open and stay open fine.

I really don't want to bin my profile off, really hope we can fix this.

Thanks in advance for any advice given.

Todd


My System SpecsSystem Spec
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16 Aug 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.

More detail: SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
16 Aug 2014   #3
TS99

Windows 7 Pro x64
 
 

Scan is running, it just came up with windows explorer has stopped, then it restarted (third time this has come up since the virus) i think this may be connected.
My System SpecsSystem Spec
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16 Aug 2014   #4
TS99

Windows 7 Pro x64
 
 

Quote   Quote: Originally Posted by Golden View Post
1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.

More detail: SFC /SCANNOW Command - System File Checker
Found corrupt files and repaired them.

i have downloaded the CBS.log is that what you need?

This is my work PC and i am currently remoted on to it.

Also have an event log from malwarebytes that i have exported into a text file.
My System SpecsSystem Spec
17 Aug 2014   #5
TS99

Windows 7 Pro x64
 
 

Any ideas anyone, desperate!
My System SpecsSystem Spec
17 Aug 2014   #6
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
I'm sorry if you uploaded the text files I don't see them ?
Use Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here,
Cheers.
My System SpecsSystem Spec
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 IE + Chrome both crash




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