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Windows 7: Chrome assistance - failed network error

28 Aug 2014   #1
mmurray1988

Windows 7 Professional
 
 
Chrome assistance - failed network error

I apologize ahead of time if this is in the wrong forum. I debated putting this into the system and security forum but I didn't know if it would fit.

Whenever I try to download any form of media, lately I am constantly confronted with a "failed - network error" message. I have run Trend Micro and Malwarebytes, and it has come up with alerting me I still have remnants of the Trovi virus in my Chrome preferences. I got rid of the Trovi, but it is still there, even after multiple quarantined and quarantined to deletes.

I have tried resetting my setting to factory setting on Chrome, but I still get this issue.

My question is; how do I get rid of this? If I uninstall and reinstall Chrome will that get rid of it? Or will it still be in my settings once I do?

Thanks for your help.


My System SpecsSystem Spec
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29 Aug 2014   #2
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Try booting into safe mode, and performing the Virus scans.

Where are you downloading the media from? I wondering if they are infected?
My System SpecsSystem Spec
29 Aug 2014   #3
mmurray1988

Windows 7 Professional
 
 

Quote   Quote: Originally Posted by HarriePateman View Post
Try booting into safe mode, and performing the Virus scans.

Where are you downloading the media from? I wondering if they are infected?
I only got infected because I accidently clicked something that was infected during the time I was reinstalling my virus scan. I did it without thinking since my virus protection always catches stuff. Unfortunately you can't run Trend Micro in safe mode.
My System SpecsSystem Spec
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29 Aug 2014   #4
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Okay, just a recommend AV like avast.
My System SpecsSystem Spec
29 Aug 2014   #5
ThrashZone

Win-7 H-Prem-x64 Linux-M-Mate-x64 Win-8.1-10tp-x64
 
 

Hi and welcome to SevenForums,
Review your Extensions in Chrome and post a screen shot of them here,

Also use Safe mode with networking to download and run them and repeat them booting regularly,
Review Jacee’s instructions to run Adwcleaner here post #7,
Ignore the title of the thread,
Instant Savings App
Screen shot of the download button to use for Adwcleaner
You can use these free tools to see if they find anything,
Manually Update them before running full scans,
Try not to use your computer while the scans are running, (one at a time of course).
See this tutorial on how to download and run Malwarebytes,
Malwarebytes Anti-Malware Free
Also use the Custom scan option not the Threat scan,

Please Do Not clean/ Delete or Remove Any detections before posting the scan results first before review especially Malwarebytes,
http://www.malwarebytes.org/products/malwarebytes_free
SAS is safe to remove anything it finds
http://www.superantispyware.com/?tag=SUPERANTISPYWARE
This one is the longest up to 4 hours, the others are only about 45 minutes,
http://www.microsoft.com/security/scanner/en-us/default.aspx
My System SpecsSystem Spec
31 Aug 2014   #6
mmurray1988

Windows 7 Professional
 
 

Here are the results:

-adw1.png

-adw2.png

-adw3.png

-mb.png

Name:  MSS.png
Views: 9
Size:  21.1 KB


My System SpecsSystem Spec
31 Aug 2014   #7
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Have a look through this link as well, some you have already tried.

Remove Trovi from Chrome, Firefox and Internet Explorer

A Guy
My System SpecsSystem Spec
Reply

 Chrome assistance - failed network error




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