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Windows 7: Chrome just updated and now all I get is "aw snap"

07 Sep 2014   #21
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

If Safe Mode is no help, look at Method 4 on this link:

Method 4 of 4: Manually Uninstall Google Chrome in Windows

4 Ways to Uninstall Google Chrome - wikiHow

Make a registry backup 1st just in case

Registry - Backup and Restore

I had a look at what's in the reg file, and it's quite involved, so appears to make sure all of Chrome is uninstalled.

A Guy


My System SpecsSystem Spec
.
09 Sep 2014   #22
tgfyhre

Windows 7 32bit Home Premium
 
 

Quote   Quote: Originally Posted by JDobbsy1987 View Post
Quote   Quote: Originally Posted by tgfyhre View Post
Quote   Quote: Originally Posted by A Guy View Post
I understand this happened after a Chrome update, but something is obviously amiss. Do you have a system restore point from before this began?

System Restore

A Guy
Sadly no restore point - well not from before this started happening anyways.
At step 8 did you check the box Show other restore points. Still nothing there?

Regards,
Jamie
Yup, still nothing - I have no restore points saved before Chrome started acting up.
My System SpecsSystem Spec
09 Sep 2014   #23
tgfyhre

Windows 7 32bit Home Premium
 
 

Quote   Quote: Originally Posted by A Guy View Post
If Safe Mode is no help, look at Method 4 on this link:

Method 4 of 4: Manually Uninstall Google Chrome in Windows

4 Ways to Uninstall Google Chrome - wikiHow

Make a registry backup 1st just in case

Registry - Backup and Restore

I had a look at what's in the reg file, and it's quite involved, so appears to make sure all of Chrome is uninstalled.

A Guy
I tried method 4 - and saved the linked file as "remove.reg", but it won't run - when I click on it and click ok, I get a popup box saying:

"The specified file is not a registry script. You can only import binary registry files from within the registry editor.".
What am I doing wrong here?


I also tried starting Chrome in safe mode and it doesn't run properly there either.
My System SpecsSystem Spec
.

09 Sep 2014   #24
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi your questions were merged,
Did you ever test using a new administrator user account ?
My System SpecsSystem Spec
09 Sep 2014   #25
tgfyhre

Windows 7 32bit Home Premium
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi your questions were merged,
Did you ever test using a new administrator user account ?
Yes, I tried that earlier today. I created a "test account" with admin privileges and tried running a new install of Chrome from yesterday. It still wouldn't run - just the usual "aw snap".

I have no idea what to do about this. I can't believe something like this can happen to the point where it's impossible to do a clean install and start over. Ridiculous.

I wish I could try the manual removal as suggested above but as I explained above the reg file I saved won't run.
My System SpecsSystem Spec
10 Sep 2014   #26
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

The link isn't working for me any more. Confirm when you click to save as it is remove.txt. I get a htm page, and when I follow the link I get a Google help page. Quite odd...

A Guy

Edit: Found another source, scans clean

https://www.virustotal.com/en/file/d...is/1410326516/

remove-chrome.zip


My System SpecsSystem Spec
10 Sep 2014   #27
tgfyhre

Windows 7 32bit Home Premium
 
 

Quote   Quote: Originally Posted by A Guy View Post
The link isn't working for me any more. Confirm when you click to save as it is remove.txt. I get a htm page, and when I follow the link I get a Google help page. Quite odd...

A Guy

Edit: Found another source, scans clean

https://www.virustotal.com/en/file/d...is/1410326516/

Attachment 332691
Okay, I ran the reg file included in the zip file you provided (thanks). But still no good. I installed the newest version of Chrome and it still just loaded "aw snap". I uninstalled again and used the reg file once again and re-installed Chrome again, just to try again, and still the same thing.

I can't believe there is no way to get Chrome working on my system. I've been using it for years and now this. Unbelievable. There must be something left over or preventing it from running properly. But what? The registry is cleaned out if the Chrome reg file is doing its job, there are no user profiles for Chrome, the Program Files folder for Chrome is empty, I've tried disabling my firewall, antivirus, I've tried standalone installers, 32bit installers, web installers. What else is there to try?
My System SpecsSystem Spec
10 Sep 2014   #28
Tookeri

Windows 7 Pro 32
 
 

My System SpecsSystem Spec
10 Sep 2014   #29
tgfyhre

Windows 7 32bit Home Premium
 
 

Quote   Quote: Originally Posted by Tookeri View Post
I can't access the settings so I can't set a new default page - so I can't set it to launch a new page. But when I put a different url in the address bar it still just gives me the same "aw snap" page.

EDIT: oh, I figured out I can just add the url I want it to start at in the shortcut (like you said). Still no good though. Same thing every time.

One thing I can do is open a new incognito page from the menu - because it just loads a blank page that says "you've gone incognito". But as soon as I try to go to any web page I get the same "aw snap" page.
My System SpecsSystem Spec
10 Sep 2014   #30
Tookeri

Windows 7 Pro 32
 
 

I'd turn to the Google forum if it was me since nothing seem to help https://productforums.google.com/forum/#!forum/chrome
My System SpecsSystem Spec
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 Chrome just updated and now all I get is "aw snap"




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