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Windows 7: Chrome just updated and now all I get is "aw snap"

10 Sep 2014   #31
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Indeed, if any Google people actually post there, they may be able to advise on creating an error log?

How to enable logging - The Chromium Projects

Quote:
First, you must enable crash logging in advanced settings by ticking "Automatically send usage statistics and crash reports to Google".
Crash logs can then be found in chrome://crashes.
Note that by enabling this, your crash reports and stats will be sent to Google servers...
logging - Where to find Google Chrome logs - Stack Overflow

A Guy


My System SpecsSystem Spec
.
11 Sep 2014   #32
tgfyhre

Windows 7 32bit Home Premium
 
 

Quote   Quote: Originally Posted by Tookeri View Post
I'd turn to the Google forum if it was me since nothing seem to help https://productforums.google.com/forum/#!forum/chrome
I posted my issue there yesterday and got 1 response but it was not helpful - they just told me to delete my default profile (which I already stated I had done).
My System SpecsSystem Spec
11 Sep 2014   #33
tgfyhre

Windows 7 32bit Home Premium
 
 

Quote   Quote: Originally Posted by A Guy View Post
Indeed, if any Google people actually post there, they may be able to advise on creating an error log?

How to enable logging - The Chromium Projects

Quote:
First, you must enable crash logging in advanced settings by ticking "Automatically send usage statistics and crash reports to Google".
Crash logs can then be found in chrome://crashes.
Note that by enabling this, your crash reports and stats will be sent to Google servers...
logging - Where to find Google Chrome logs - Stack Overflow

A Guy
I can't get into the Chrome settings to even do that - as I've said, I can't access settings, extensions, history, or anything else in Chrome - even selecting "about Chrome" gives me "aw snap".
My System SpecsSystem Spec
.

13 Sep 2014   #34
Tookeri

Windows 7 Pro 32
 
 

Have you tried Google's new Software Removal Tool? It's only a beta so far:

This application will scan and remove software that may cause problems with Chrome.

https://www.google.com/chrome/srt/
My System SpecsSystem Spec
13 Sep 2014   #35
matts6887

Windows 7 ultimate 64-bit
 
 

Well; at this point; I would completely uninstall chrome; download, install, and run revo uninstaller to get rid of any remaining registry entries; download a complete new fresh copy of chrome; install that; then reinstall the extensions you want for chrome and see if it works that way for you. If not post back and we can take it from there.
My System SpecsSystem Spec
13 Sep 2014   #36
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

This looks to be an Online Armor bug

Quote:
@Sie_Deen... OK, I am a step closer to having Chrome working properly. Your post on the Online Armor (OA) settings helped.

Here's the resolution, and the problem/conflict with Online Armor.

To answer one of your latter questions, Help/About shows Google Chrome v 17.0.963.56 m (and says "up to date").

In my earlier posts, I was correct in saying "disabled" as far as Online Armor.
When I right-clicked on the Shield Icon, their pop-up menu appeared, and I cleared the check-marks for Firewall, Web-Shield,
and Program Guard... which one would think would have turned them off completely; but apparently not.
There was an option I did not try... right-click the Shield and click "Close and Shutdown Online Armor".
... I tried it, and Chrome started WITHOUT the "Aw, Snap!" message... so we were on to something.

I re-started Online Armor, and restarted Chrome, and the "Aw, Snap!" came back. According to OA's config, Firewall, Web-Shield, and Program Guard were still OFF (unchecked) from the config menu. I looked into the "Programs" list in OA, Chrome was NOT there. I added Chrome to the trusted program list (using the Insert key, its not all that obvious how). Then I Restarted it... and it started properly!
See discussion here:

https://productforums.google.com/for...me/H37W3X-YOrQ

A Guy
My System SpecsSystem Spec
15 Sep 2014   #37
tgfyhre

Windows 7 32bit Home Premium
 
 

Quote   Quote: Originally Posted by Tookeri View Post
Have you tried Google's new Software Removal Tool? It's only a beta so far:

This application will scan and remove software that may cause problems with Chrome.

https://www.google.com/chrome/srt/

I tried this tool - it said no suspicious programs found.
My System SpecsSystem Spec
15 Sep 2014   #38
tgfyhre

Windows 7 32bit Home Premium
 
 

Quote   Quote: Originally Posted by matts6887 View Post
Well; at this point; I would completely uninstall chrome; download, install, and run revo uninstaller to get rid of any remaining registry entries; download a complete new fresh copy of chrome; install that; then reinstall the extensions you want for chrome and see if it works that way for you. If not post back and we can take it from there.
I already had Revo Uninstaller installed, and I tried using it - it fails the uninstall every time. When I uninstall using the "add/remove programs" through Windows, it seems to uninstall fine. When I try it using Revo, it starts to uninstall but fails and leaves all the folders and files seemingly untouched. Revo has never failed before but it won't uninstall Chrome for me. Even after new installs over the last couple weeks, it still fails.
My System SpecsSystem Spec
15 Sep 2014   #39
tgfyhre

Windows 7 32bit Home Premium
 
 

Quote   Quote: Originally Posted by A Guy View Post
This looks to be an Online Armor bug

Quote:
@Sie_Deen... OK, I am a step closer to having Chrome working properly. Your post on the Online Armor (OA) settings helped.

Here's the resolution, and the problem/conflict with Online Armor.

To answer one of your latter questions, Help/About shows Google Chrome v 17.0.963.56 m (and says "up to date").

In my earlier posts, I was correct in saying "disabled" as far as Online Armor.
When I right-clicked on the Shield Icon, their pop-up menu appeared, and I cleared the check-marks for Firewall, Web-Shield,
and Program Guard... which one would think would have turned them off completely; but apparently not.
There was an option I did not try... right-click the Shield and click "Close and Shutdown Online Armor".
... I tried it, and Chrome started WITHOUT the "Aw, Snap!" message... so we were on to something.

I re-started Online Armor, and restarted Chrome, and the "Aw, Snap!" came back. According to OA's config, Firewall, Web-Shield, and Program Guard were still OFF (unchecked) from the config menu. I looked into the "Programs" list in OA, Chrome was NOT there. I added Chrome to the trusted program list (using the Insert key, its not all that obvious how). Then I Restarted it... and it started properly!
See discussion here:

https://productforums.google.com/for...me/H37W3X-YOrQ

A Guy
Nope - this failed also. I right-clicked the shield and selected "Close and Shutdown Online Armor" and the shield disappeared. I then tried Chrome and it still did the usual "aw snap". I uninstalled it again and re-installed it with the offline 32bit installer, and it still isn't running.
My System SpecsSystem Spec
15 Sep 2014   #40
tgfyhre

Windows 7 32bit Home Premium
 
 

I'm onto something and need help on where to proceed from here. I read that online armor thread, and several people mentioned changing the settings in compatibility mode for the chrome .exe.

When I changed it to Windows 2000 and XP, it wouldn't run. However, changing it to Windows Vista service pack 2 allowed it to run, and it updated to the newest version. It seems to run now in compatibility mode for Vista service pack 2. But if I change it to Windows 7, or uncheck compatibility mode, it still gives me "aw snap".

So what do I do from here. Why does Chrome run now in Vista compatibility mode but not Windows 7?

A debug mode log in the Chrome folder says:

"Could not find exported function RelaunchChromeBrowserWithNewCommandLineIfNeeded"
My System SpecsSystem Spec
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 Chrome just updated and now all I get is "aw snap"




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