Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Popups - no rhyme or reason

10 Sep 2014   #1
WartHog

Windows 7 Ultimate x64 SP1
 
 
Popups - no rhyme or reason

My wife, Patty is running windows Seven on her HP lappy. Within the past couple of weeks with either Chrome or IE she keeps getting the same ad popups and websites to the extent she is ready to throw the computer away. She's tried resetting all the settings to original settings, has popup blocker on. Just reinstalled and run Avast, made all security settings higher, etc... changed Google settings - nothing is keeping these sites and popups out. These seem to just show up on certain pages. Doesn't happen when she's on her search pages. Deal keeper pulls up, "Warning your computer is infected" etc... These gett so bad half of her screen is popups.

Please anyone who can help. This is driving her crazy (and me too! )


My System SpecsSystem Spec
.
10 Sep 2014   #2
andrew129260

Windows 10 Pro
 
 

1.) Download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool
  • Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Upload the contents of that logfile in your next reply using the paper clip on the reply box.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

2.) Using AdwCleaner v3: Scan & Clean:

Double click on AdwCleaner.exe to run the tool again.
Click on the Scan button.
AdwCleaner will begin to scan your computer like it did before.
After the scan has finished...

This time click on the Clean button.
Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
Upload the contents of that logfile in your next reply using the paper clip on the reply box.

Junkware Removal tool:


3.) Please download Junkware Removal Tool to your desktop.


  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Upload the contents of that logfile in your next reply using the paper clip on the reply box.
  • When completed make sure to re-enable your antivirus
My System SpecsSystem Spec
11 Sep 2014   #3
TheOneBobbyGunn

Windows 7 Ultimate
 
 

I'd also run Malwarebytes Free and Superantispyware Free or Portable. I just had to clean a friends PC that was doing the same thing. I ran Malwarebytes, then Superantispyware, and then ADW Cleaner, followed by a full virus scan, and I couldn't believe what was found. After all four ran, and cleaned the PC, I ran them again, and found nothing. Now there are no issues with the PC. Awesome tools. As a bonus you can run CCleaner Free after everything is clean to keep things smooth. I run that about once a week.

https://www.malwarebytes.org/

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

https://www.piriform.com/CCLEANER
My System SpecsSystem Spec
.

14 Sep 2014   #4
WartHog

Windows 7 Ultimate x64 SP1
 
 

^^^ Looks like I've got some more things to do! I went into the Control Panel and found about 5 programs full of adware and popups that came in somehow. All removed now. Thanks y'all for the help and direction.
My System SpecsSystem Spec
15 Sep 2014   #5
andrew129260

Windows 10 Pro
 
 

We should make sure you are completely clean. Run malwarebytes and make sure nothing is there/found.
Please also post the log of jrt and adwcleaner.

Once that is done, please do this:


1.) Download herdprotect: (choose the portable version)

Download herdProtect - Free Anti-Malware Platform

2.) Run the scan.

3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.

DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.

Attached Images
My System SpecsSystem Spec
Reply

 Popups - no rhyme or reason




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Anoying Popups
hello,recently im having many anoying popups in Google chrome,very annoying that i cant resist anymore,i had to uninstall chrome and installing Mozilla but its becoming the same,im sending an attachment of these kind of sites even when i opened seven-forums on the left hand side even when i...
System Security
What are these new popups fpr ?
Suddenly I am having a couple new popups open in Windows screens...jpgs attached: Does anyone know where these cam from an how to get rid of them ? Thanks...TiminAz
Performance & Maintenance
BSOD random crashes, no rhyme or reason
Hi guys, first off thanks for any help in advance. Much appreciated. I have searched through forum after forum and am at a loss. This Dump files seem to be different every time. I have uninstalled Avast so there is no virus software installed. I ram memtest86 and let it run for 9 passes and no...
BSOD Help and Support
BSOD for no Reason. Blue Screen Viewer says ntoskrln.exe is reason
Good evening, I own an ACER Extensa 5620 2 GB of RAM OP Is Windows 7 Home Premium x64 bit the original installed OS on the system was Vista full retail version?
BSOD Help and Support
IE9 and Popups
I downloaded the IE9 & most things are OK. The one thing I don't like are the security popups that appear on the bottom of the screen. Can they be eliminated:rolleyes::rolleyes: Thanks
Browsers & Mail
popups
I have this one,(and only one) I can't find blocker to stopoit have called gateway and e-machines but no help. any ideas?
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:58.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App