I can't access my windows live hotmail account


  1. Cryptic221
    Posts : 41
    Windows & Home Premium 64bit
       New #1

    I can't access my windows live hotmail account


    Every time I try to log in into my my email I get this asking me to to retrieve a code from another email that I don't know

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  3. Alejandro85
    Posts : 2,468
    Windows 7 Ultimate x64
       New #2

    It's a "security feature" implemented in Hotmail, it does ask for an alternative authentication by requesting another email account or a cell phone to send you an activation code, then they let you into your account again.

    Microsoft just want to collect private data about you help you protect your account in cse you lose your password. I've been asked myself and have to gave another email for they to collect

    Look here too: privacy - How do I access Outlook.com without giving them my phone number or another email address? - Web Applications Stack Exchange
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  4. giuliomanni
    Posts : 1
    Windows 7 Ultimate x64
       New #3

    i can't access to my microsoft e-mail account! other websites works perfectly
    please help !
    Attached Thumbnails Attached Thumbnails I can't access my windows live hotmail account-no-access-microsoft-e-mail.jpg  
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  6. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #4

    Hi and welcome to SevenForums,
    The only people that can help you is Microsoft,
    I've been there and be as descript as possible post all effected email accounts they are blocked from public view there but you will need to ask a new question,
    outlook.com confirm secondary email address - Microsoft Community

    I do notice you have a drop down arrow next to the listed email account what is the other listings ?
    Do you know that email address or access to it ?

    There is a link in the answer to contact Microsoft for assistance
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