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Windows 7: browser keeps crashing

24 Sep 2014   #11
ro187

windows 7 ultimate 32bit
 
 

Hi. Yes AVG was successfully uninstalled prior to installation of bitdefender.
Ran a scan with ADW cleaner in normal mode.




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My System SpecsSystem Spec
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24 Sep 2014   #12
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Once someone helped you remove any threats, you may also want to see if any Windows system files were corrupted and require repair using the steps below. Leave till you have the other stuff sorted out.

1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.
My System SpecsSystem Spec
28 Sep 2014   #13
ro187

windows 7 ultimate 32bit
 
 

Hi guys. Still waiting for assistance on this matter

Thanks.
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28 Sep 2014   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Parts of AVG are still present - you need to run the AVG Remover tool(s) on the link that ThrashZone pointed you at...
http://www.avg.com/us-en/utilities

Once you've done that you may need to uninstall and reinstall BitDefender, as residuals from previous AVs often interfere with the proper install of a new one.

Then, as Golden said, running SFC and posting the results would be a good idea...

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.

Upload the C:\Windows\Logs\CBS\CBS.log file to your reply (you'll have to copy it to the desktop first, then compress it for upload)
My System SpecsSystem Spec
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