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Windows 7: browser keeps crashing

21 Sep 2014   #1
ro187

windows 7 ultimate 32bit
 
 
browser keeps crashing

Hi guys
Both my internet explorer and google chrome keeps crashing, with or without internet connection. When i open ie, i get a pop up message "internet explorer has stopped working. Windows can check online for a solution" . Have tried the "check online for a solution" option. Nothing happens. When i open google chrome i get the same message.

My pc recently had a virus that used to convert usb flash files to shortcuts. I bought the antivirus bitdefender which sorted this out immediately.

Furthermore my pc wont allow me to change my theme from the windows classic theme and won't let me download updates.

Everything worked fine before the virus.

I have a dual core 32bit system. 4gig ram. 500gig hard drive. Desktop computer. Windows 7 ultimate.
Pc is approximately 4 years old.

Please help. Im a student and need my pc to be 100%. Thanks in advance.


My System SpecsSystem Spec
.
21 Sep 2014   #2
Tookeri

Windows 7 Pro 32
 
 

Hi ro187 and welcome to Seven Forums!

Did you get an antivirus product only after you noticed you were infected? I mean if you didn't have one before that? Viruses and malware can cause all kinds of strange problems, and it's often not enough to only let one antivirus product clean it up.
If you haven't done a full scan with BitDefender, I suggest you start with that.

Then I suggest Malwarebytes Anti-Malware Free
Go to settings and check the "Scan for Rootkits" option to also try and find hidden malware:
https://www.malwarebytes.org/support...Detection.html

You could also try this to perhaps see if there's any sign of malware present: http://www.sevenforums.com/tutorials...s-50-av-s.html
My System SpecsSystem Spec
21 Sep 2014   #3
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to Sevenforums,
http://www.sevenforums.com/tutorials/89919-troubleshooting-internet-explorer-issues.html

Tutorial of Resetting Internet explorer,
http://www.sevenforums.com/tutorials/1222-internet-explorer-reset.html
Accessing Internet Options from the Start menu search,
Reset process first opening Internet explorer

Use No Add-ons mode/ Click the Start button and type in the search box,
Internet explorer
Click on the No Add-ons suggestion,

Itís located at, Start/ All programs/ Accessories folder/ System tools folder/ No add-ons.

Use Safe mode with networking to see if Internet explorer still crashes,
http://www.sevenforums.com/tutorials/69585-safe-mode.html
My System SpecsSystem Spec
.

22 Sep 2014   #4
ro187

windows 7 ultimate 32bit
 
 

Thanks for the quick responses guys

@thrashzone. Have tried these suggestions. Hasn't helped. Thank you though.

@tookeri: The only antivirus I had prior to being infected was AVG. Afterwards I used Kaspersky rescue disc to scan and remove threats. Then bought BitDefender, installed, scanned and removed 4 viruses. My usb's are no longer affected.

I have taken your suggestion and followed the tutorial on malwarebytes. I have reached the step where threats have been quaranteened and virus total installed. However, since my browsers arent working, i cant use virus total. Should i delete all threats detected by MalwareBytes?
My System SpecsSystem Spec
22 Sep 2014   #5
Tookeri

Windows 7 Pro 32
 
 

Quote   Quote: Originally Posted by ro187 View Post
Should i delete all threats detected by MalwareBytes?
As a general answer Yes, but if you're unsure you can post the scan results log here so we can help you decide.
My System SpecsSystem Spec
22 Sep 2014   #6
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Both browsers crash using Safe mode with networking
Review Jaceeís instructions to run Adwcleaner here post #7,
Ignore the title of the thread,
Instant Savings App
Screen shot of the download button to use for Adwcleaner

Safe mode with networking,
Shut down your machine, Unplug-Hold the power button down for 30/45 seconds (Power Drain)
Power up and Tap the F8 key continuously until you see a black page with white text,
Use the down arrow key to toggle to safe mode with networking/ hit the enter key.
Login as usual and download the scanner,
Post the scan results,
Cheers.
My System SpecsSystem Spec
23 Sep 2014   #7
ro187

windows 7 ultimate 32bit
 
 

Ok so I have deleted all threats detected by MalwareBytes.

Downloaded AdwCleaner (using a different device as my browsers aren't working)

Followed instructions to power drain.
Logged on with 'safe mode with networking'
Began scan with AdwCleaner.
Received 3 pop-up messages (see uploaded images)


Attached Thumbnails
browser keeps crashing-20140923_153732.jpg   browser keeps crashing-20140923_153636.jpg   browser keeps crashing-20140923_150545.jpg  
My System SpecsSystem Spec
23 Sep 2014   #8
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Very weird,
Restart normally then run the scanners,
The View problem details might shed some light but I doubt it they usually contain the obvious exe file crash :/

My first thought would be to uninstall BitDefender ?
What antivirus and or security suite was installed before all of this started ?
My System SpecsSystem Spec
23 Sep 2014   #9
Tookeri

Windows 7 Pro 32
 
 

@ThrashZone From a previous post:

"The only antivirus I had prior to being infected was AVG. Afterwards I used Kaspersky rescue disc to scan and remove threats. Then bought BitDefender, installed, scanned and removed 4 viruses. My usb's are no longer affected."
My System SpecsSystem Spec
23 Sep 2014   #10
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Ha thanks Tookeri missed those entries

Were these uninstalled properly ?
http://www.avg.com/us-en/utilities
Service articles
My System SpecsSystem Spec
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