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Windows 7: WLM 2012 Started Crashing when Sending Emails

05 Nov 2014   #101
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thanks Gary,

Yep ... grab some popcorn - I'm on the edge on my seat waiting to see how this ends

I checked a few things re: the Lenovo msvcrt install. I'm not sure I like what I found ... nothing to be alarmed about, just a possible Windows Update anomaly. I need to do some more research and it might turn out that there are a few more c++ redist updates to install manually (the SP1 updates). I would have expected WU to do that for you, but.... msvcrt is a different beast.

Try this to provide me with a list of all installs that I can compare to a table of c++ redists.
I had some trouble running the PowerShell script on my machine by calling the file (group policy set to not allow scripts to run). The command worked fine if I executed the string in a standard PowerShell though.

Save the file to your downloads folder.
InstalledApps.ps1
Open a PowerShell (PS) window
Change directory (cd) to your downloads folder (cd Downloads should do it if you open a std PS)

Using your text editor open the InstalledApps.ps1 file, select all, then copy.

Change the window focus to the open PowerShell (click the PowerShell window)
Paste the string you copied from the PS1 file (right click performs the paste - not sure if Ctrl-V works in PS on Win7)
The script produces a file named InstalledApps.csv in the current directory (should be your Downloads folder if you did the change directory (cd) and I didn't make any typos).
Attach the InstalledApps.csv file and I'll see if more c++redists (SP1 updates) need to be applied. Maybe you were right and you should have started with the PS1 files, but I think of Service Packs as something that gets installed on top of an existing base, not as a base replacement. If you do need the SP1 updates ... maybe, just maybe they will clean up all of the incremental updates.

I think I'll stay away from anything 2005 and x64 - but I might change my mind

Bill
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My System SpecsSystem Spec
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05 Nov 2014   #102
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Hey, I have a question for you.

What's this (from the ListRedist.txt output).
07/19/2014 12:39 PM <DIR> Original Program Files
It's never a good idea to have copies of Windows special folders (basically any under C:\ that Windows installs). There are a lot of things that Windows does under the covers or in 'special' ways that might confuse Windows if two of something are found (symbolic links, directory junctions, even desktop.ini plays a special role in some cases).

Leave it alone for now, because it's been there and Windows might think something important is located in the folder. This is outside the scope of the WLM issue (or maybe not). There are a few things in motion and I'd rather let things simmer down before investigating an extraneous Program Files folder ... Ok?

Just thought I'd ask about it.

Bill
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My System SpecsSystem Spec
06 Nov 2014   #103
nikki605

Windows 7 Pro x64
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Hey, I have a question for you.

What's this (from the ListRedist.txt output).
07/19/2014 12:39 PM <DIR> Original Program Files
It's never a good idea to have copies of Windows special folders (basically any under C:\ that Windows installs). There are a lot of things that Windows does under the covers or in 'special' ways that might confuse Windows if two of something are found (symbolic links, directory junctions, even desktop.ini plays a special role in some cases).

Leave it alone for now, because it's been there and Windows might think something important is located in the folder. This is outside the scope of the WLM issue (or maybe not). There are a few things in motion and I'd rather let things simmer down before investigating an extraneous Program Files folder ... Ok?

Just thought I'd ask about it.

Bill
.

I've had that folder on every PC I've ever owned. I use it to store programs (installers) that I've downloaded over the years.

Going back to your previous post, I'm going to need some time and maybe help with PowerShell. I've never even seen it before and know nothing about it. What you wrote in your post is like a foreign language to me, so give me some time to take the PowerShell 101 class.


Attached Thumbnails
WLM 2012 Started Crashing when Sending Emails-origprog.jpg  
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06 Nov 2014   #104
nikki605

Windows 7 Pro x64
 
 

When I say I know nothing about PowerShell, I really mean nothing. For example, when I searched the desktop, it displayed these choices. Which one do I select?


Attached Images
WLM 2012 Started Crashing when Sending Emails-pwrshell1.jpg 
My System SpecsSystem Spec
06 Nov 2014   #105
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

The name Original Program Files threw me. I do the same thing but since HP unpacks their SoftPaqs into a folder SwSetup, I adopted that name. Thanks for the explanantion.

PowerShell (PS) is a grown up Command Shell (Cmd). There are things you can do in PS that you can't do in Cmd. I only use it occasionally (and even then I have to look up the script) because the learning curve is a bit steep.

You want the plain vanilla PowerShell (2nd from the top in the search results you posted). Don't worry too much about PS, just grab the script from the file I posted and paste it into the PS Window. You don't need to Run PS as Administrator. There won't be any output in the Window, but the csv file should be created in the folder you start the script. The PS prompt (PS C:\Users\Dad> for example) tells you where you are, just as in Cmd.

Once I have the output file, I can compare versions. If it becomes too much trouble, I think the wise move is to just install the SP1 c++ redists. I like to check first though - it can't hurt, just extra work. Not that any of these tasks I'm asking you to do aren't

Bill
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My System SpecsSystem Spec
06 Nov 2014   #106
nikki605

Windows 7 Pro x64
 
 

Thanks for walking me through that. Your instructions were spot on. The output file was created just like you said. The only problem was that the website won't let me upload a .csv file. So all I did was change the filename extension to .txt so you'll have to change it back to .csv.


Attached Files
File Type: txt InstalledApps.txt (11.0 KB, 4 views)
My System SpecsSystem Spec
06 Nov 2014   #107
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Glad to hear I didn't mess up again Boss

You are a smart man, figuring out a workaround for the upload.

I'll compare the versions in the InstalledApps.txt file to the SP1 versions. If they're more recent, and I suspect they will be based on Lenovo installing an updated version, then I'll ask you to update to SP1 ... but not yet ... I need to gather some information.

Thanks,

Bill
My System SpecsSystem Spec
06 Nov 2014   #108
nikki605

Windows 7 Pro x64
 
 

Standing by......

(not literally)
My System SpecsSystem Spec
07 Nov 2014   #109
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Well, that was fruitless ... it appears as though your system is up-to-date as far as msvcrt goes.

The msvcrt 8.0.59193 (x86) and 8.0.59192 (x64) installed by Lenovo is what makes me say appears to be ...
Since it is difficult to find msvcrt version information on MS (I found what I could), I cross checked your installs against my machine and everything but that extra version matched.

Even the SP1 pages for msvcrt 2008 & 2010 don't list the version numbers - sheesh!

I'm tempted to suggest installing SP1 for 2008 & 2010, but your system seems to be stable for the moment. It wouldn't hurt and it might do some housekeeping but let's see how your system behaves for a week or two. If during that time period there is another WLM or IE crash, then install the SP1 versions.

Same procedure - install both the x86 and x64 versions for a 'year' (2008 then 2010), then run Windows Update to see if it thinks there is anything to add.

Here are the links so I don't forget:

2008
Download Microsoft Visual C++ 2008 SP1 Redistributable Package (x86) from Official Microsoft Download Center
Download Microsoft Visual C++ 2008 SP1 Redistributable Package (x64) from Official Microsoft Download Center

2010
Download Microsoft Visual C++ 2010 SP1 Redistributable Package (x86) from Official Microsoft Download Center
Download Microsoft Visual C++ 2010 SP1 Redistributable Package (x64) from Official Microsoft Download Center

Again, the links are only provided as a reference
- I'm not suggesting that you install them at this time.

So we wait ..... might as well take a seat

Bill
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My System SpecsSystem Spec
07 Nov 2014   #110
nikki605

Windows 7 Pro x64
 
 

I don't think it was fruitless, you verified the redists were up to date, which is a good thing. It would appear that Lenovo likes to create utility programs that require unique versions of c++.

For right now, I'll stand pat on any more c++ updates and just use the system. If I get another IE or WLM crash, you'll be the 2nd person to know.

Thanks for all the time you have put into this. I really appreciate it.

Have a great weekend!
My System SpecsSystem Spec
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 WLM 2012 Started Crashing when Sending Emails




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