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Windows 7: WLM 2012 Started Crashing when Sending Emails

08 Nov 2014   #111
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I was probably just taking this opportunity to once again vent about how difficult some things MS are when I said fruitless. I mean, c'mon ... how hard would it be for them to put the version number on the page (date and size sure ... but version number ??)

There, I got one more chance to vent - I feel better now .. sort of

Ok, sounds like a plan man - keeping my fingers crossed.

You're welcome.

This is an issue that wasn't easy to find and wasn't easy to fix until the root problem was identified (notice my optimism in the use of past tense?).

Normal re-installs (either the OS or WLM) would have masked the issue until some still unidentified program install put up a flaky msvcrt (I'm hoping this was the case anyway). By pre-empting the issue with clean msvcrt installs no program should try to install their own msvcrt lib (except Lenovo). I started looking at that 'special' msvct, but my internet is not behaving today - a few one off programs do carry that lib with them, not just Lenovo. Since that version seems specific to Lenovo on your machine, I'm not considering it as contributing to the issue.

I reserve the right to change my mind

Enjoy your weekend as well, hopefully you won't have to babysit that machine and can do something nice with your spouse (who also gets kudos from me for putting up with all of the technical stuff)

Bill
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My System SpecsSystem Spec
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14 Nov 2014   #112
nikki605

Windows 7 Pro x64
 
 

It's been a couple weeks since the last crash (either WLM or IE) and we have been using the computer normally during this time. I'm very hopeful that we've resolved my original problem.

If there are no problems by this Sunday, I'm going to start putting back the changes & options we made during troublshooting. I am going to leave Ad Block uninstalled since it caused a crash on my laptop and I've also uninstalled it there.

Quote   Quote: Originally Posted by nikki605 View Post
Changes:

Norton Internet Security - Email scanning turned off (but I'm pretty sure I had a WLM crash after I turned that off.
WLM Options-->Send-->Mail Sending Format-->Plain Text Settings set to Quoted Printable
WLM - checked 2 options to create troubleshooting logs: General & Email

Other changes made to investigate file & protocol association problem:

Uninstalled Ad Block
Restored default MS HOSTS file

Gary
My System SpecsSystem Spec
14 Nov 2014   #113
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Great!

I know I suspected Norton and you turned off eMail scanning. I think it's a redundant feature, but some people want it on. If it doesn't cause a WLM crash and you feel more comfortable with it on - that's all good.

Take your time reverting to those changes - the last two in your list are the most suspect. Since the problem was intermittent revert one and wait ... then another and wait ...

You could do both WLM configuration changes at one time to save a step.

Please post a final update in a week or two when you close the thread - thanks.

It looks as though the remedy was to tear down (uninstall all versions) and rebuild the C++ run time libraries from Microsoft.

Good work Gary,

Bill
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My System SpecsSystem Spec
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14 Nov 2014   #114
nikki605

Windows 7 Pro x64
 
 

You're the one who figured out it was the C++ redists.

I'll post back as I reverse those changes, one at a time, not all at once.

Good work Bill,

Gary
My System SpecsSystem Spec
16 Nov 2014   #115
nikki605

Windows 7 Pro x64
 
 

I did the following this morning (Sun Nov 16) in this order:

1. Ran my weekly disk image (Macrium Reflect)
2. Installed 13 MS critical updates (rebooted)
3. Changed back WLM options (unchecked maint troubleshooting logs and put back plain text mail sending option)

I'll let it run this way another week.
My System SpecsSystem Spec
23 Nov 2014   #116
nikki605

Windows 7 Pro x64
 
 

Another week has passed with no crashes of any kind. So this morning, after doing my weekly disk image backup, I enabled email scanning in Norton Internet Security (NIS).

I'll continue to monitor for another week.

Happy Thanksgiving!
My System SpecsSystem Spec
23 Nov 2014   #117
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Great news again!

I will give thanks this Thursday - for the resolution to the issue

Our youngest daughter is hosting this year ... the only problem with that is ... NO leftovers for turkey sandwiches

Happy Thanksgiving to you and yours,

Bill
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My System SpecsSystem Spec
26 Nov 2014   #118
nikki605

Windows 7 Pro x64
 
 

Oh, no! Leftovers are sometimes the best part. lol

Happy Thanksgiving to you & your family!

Gary & Linda (who also thanks you for stopping her desktop from crashing)
My System SpecsSystem Spec
30 Nov 2014   #119
nikki605

Windows 7 Pro x64
 
 

Another crash-free week! So after doing my weekly disk image backup this morning, I installed the latest MVPS Hosts file.

As best I can remember this is the last of the changes I needed to put back. I'm not going to re-install Ad Block since it caused an IE crash on my laptop system several weeks ago.

Fingers crossed that my original WLM crashing problem has been resolved.

Gary
My System SpecsSystem Spec
01 Dec 2014   #120
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Gary,

It was my pleasure working with you on the issue. I agree about leaving AdBlock off your system - MVPS hosts should be enough.

There is a little housekeeping with regards to msvcrt 2005 x64 - the files mistakenly placed on C:\ by one of the installs. I think I made a batch file to move them, but asked you to hold off (I had fat fingers at the time and wanted to dbl check the file). Let me look through the thread and revisit what I wrote in the file.

Bill
.
My System SpecsSystem Spec
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 WLM 2012 Started Crashing when Sending Emails




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