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Windows 7: WLM 2012 Started Crashing when Sending Emails

27 Oct 2014   #71
nikki605

Windows 7 Pro x64
 
 

Quote   Quote: Originally Posted by Slartybart View Post
I'm not sure how Norton filters eMail, but please take a look.
I'm not sure what you are asking. Can you elaborate a little more.

Norton does scan the ports. However, I just looked at the settings for that option and they are the old ports:



It's not an option I ever looked at so I would have to add the ports 465 and 995.

Here is more info: https://support.norton.com/sp/en/us/...vendorid=33390

The next 2 options are the ones that were turned off when you asked me to stop scanning emails - Email Antivirus Scan and AntiSpam.



Before turning them off, I had never looked at their configuration so they were using whatever the defaults are.

Here is more info - Email Antivirus Scan: https://support.norton.com/sp/en/us/...vendorid=33390

Here is more info - AntiSpam: https://support.norton.com/sp/en/us/...vendorid=33390


My System SpecsSystem Spec
.
28 Oct 2014   #72
nikki605

Windows 7 Pro x64
 
 

I had another WLM crash this morning, followed 2 hours later by an IE11 crash. Being that far apart I
don't know if they are related or not. I'll put the WLM info in this post and the IE info in a 2nd post.

I remembered that you had me check a couple WLM Maintenance options so you'll have to tell me what
additional information that provides and what else I may need to send you.



It appears this crash involved the spell checker. There are 3 Event Viewer entries this time, whereas
before there were only 2. Those entries point to several log type files. I have attached a zip file which
contains the email message that caused the crash when I clicked on the Send button trying to forward it to
Verizon. It appears the forwarded message did get sent dispite the crash, as it appeared in the Sent
Folder after WLM restarted from the crash.

After the crash, WLM restarted and I immediately tried to forward the same message again. This time it was sent with no WLM crash.

The attached zip file also contains the various log files mentioned in the Event Viewer entries below.

Code:
Log Name:      Application
Source:        Application Error
Date:          10/28/2014 7:34:50 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      lenovoM83
Description:
Faulting application name: wlmail.exe, version: 16.4.3528.331, time stamp: 0x533a3fce
Faulting module name: MSMAIL.DLL, version: 16.4.3528.331, time stamp: 0x533a408a
Exception code: 0xc0000005
Fault offset: 0x0002f015
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-28T11:34:50.000000000Z" />
    <EventRecordID>16284</EventRecordID>
    <Channel>Application</Channel>
    <Computer>lenovoM83</Computer>
    <Security />
  </System>
  <EventData>
    <Data>wlmail.exe</Data>
    <Data>16.4.3528.331</Data>
    <Data>533a3fce</Data>
    <Data>MSMAIL.DLL</Data>
    <Data>16.4.3528.331</Data>
    <Data>533a408a</Data>
    <Data>c0000005</Data>
    <Data>0002f015</Data>
  </EventData>
</Event>
Code:
Log Name:      Application
Source:        Windows Error Reporting
Date:          10/28/2014 7:35:04 AM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      lenovoM83
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: wlmail.exe
P2: 16.4.3528.331
P3: 533a3fce
P4: MSMAIL.DLL
P5: 16.4.3528.331
P6: 533a408a
P7: c0000005
P8: 0002f015
P9: 
P10: 
Attached files:
These files may be available here:
C:\Users\Gary & Linda\AppData\Local\Microsoft\Windows\WER\ReportArchive
\AppCrash_wlmail.exe_49695c9619d2fff0adc2339577cef8bcbc58cd3c_0d49166d
Analysis symbol: 
Rechecking for solution: 0
Report Id: 6d3328a5-5e96-11e4-bda4-4439c437d02a
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-28T11:35:04.000000000Z" />
    <EventRecordID>16285</EventRecordID>
    <Channel>Application</Channel>
    <Computer>lenovoM83</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>wlmail.exe</Data>
    <Data>16.4.3528.331</Data>
    <Data>533a3fce</Data>
    <Data>MSMAIL.DLL</Data>
    <Data>16.4.3528.331</Data>
    <Data>533a408a</Data>
    <Data>c0000005</Data>
    <Data>0002f015</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>C:\Users\Gary &amp; Linda\AppData\Local\Microsoft\Windows\WER\ReportArchive
\AppCrash_wlmail.exe_49695c9619d2fff0adc2339577cef8bcbc58cd3c_0d49166d</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>6d3328a5-5e96-11e4-bda4-4439c437d02a</Data>
    <Data>0</Data>
  </EventData>
</Event>
Code:
Log Name:      Application
Source:        Windows Error Reporting
Date:          10/28/2014 7:35:35 AM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      lenovoM83
Description:
Fault bucket 306956482, type 21
Event Name: WindowsLiveWriter
Response: Not available
Cab Id: 0
Problem signature:
P1: CloseSubjectSpellcheckWordRange
P2: 182
P3: System.NullReferenceException
P4: 16.4.3528.331
P5: 2.0.50727.5485
P6: Windows Live Mail
P7: 
P8: 
P9: 
P10: 
Attached files:
C:\Users\Gary & Linda\AppData\Local\Temp\wlmail-433777574\B2611F65969D\dwlog.txt
C:\Users\Gary & Linda\AppData\Local\Temp\wlmail-433777574\495BE0E203E6\dwstacktrace.txt
C:\Users\Gary & Linda\AppData\Local\Temp\wlmail-433777574\B5EDAC473EDB\dwminidump.mdmp
These files may be available here:
C:\Users\Gary & Linda\AppData\Local\Microsoft\Windows\WER\ReportArchive
\Critical_CloseSubjectSpel_b0ead5886f1fd23cfa76e55369f069e4e6f14a9_17898ef6
Analysis symbol: 
Rechecking for solution: 0
Report Id: 6d4633a7-5e96-11e4-bda4-4439c437d02a
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-28T11:35:35.000000000Z" />
    <EventRecordID>16286</EventRecordID>
    <Channel>Application</Channel>
    <Computer>lenovoM83</Computer>
    <Security />
  </System>
  <EventData>
    <Data>306956482</Data>
    <Data>21</Data>
    <Data>WindowsLiveWriter</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>CloseSubjectSpellcheckWordRange</Data>
    <Data>182</Data>
    <Data>System.NullReferenceException</Data>
    <Data>16.4.3528.331</Data>
    <Data>2.0.50727.5485</Data>
    <Data>Windows Live Mail</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\Gary &amp; Linda\AppData\Local\Temp\wlmail-433777574\B2611F65969D\dwlog.txt
C:\Users\Gary &amp; Linda\AppData\Local\Temp\wlmail-433777574\495BE0E203E6\dwstacktrace.txt
C:\Users\Gary &amp; Linda\AppData\Local\Temp\wlmail-433777574\B5EDAC473EDB\dwminidump.mdmp</Data>
    <Data>C:\Users\Gary &amp; Linda\AppData\Local\Microsoft\Windows\WER\ReportArchive
\Critical_CloseSubjectSpel_b0ead5886f1fd23cfa76e55369f069e4e6f14a9_17898ef6</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>6d4633a7-5e96-11e4-bda4-4439c437d02a</Data>
    <Data>0</Data>
  </EventData>
</Event>


Attached Files
File Type: zip WLM Crash Files.zip (209.0 KB, 1 views)
My System SpecsSystem Spec
28 Oct 2014   #73
nikki605

Windows 7 Pro x64
 
 

Here is the info on the IE11 crash that occurred 2 hours after the WLM crash. My wife was using the PC and I was not in the room when this happened. She tells me sh had 2 tabs open. One she had just logged off our Discover Card account webpage and on the other tab she was doing a Google search.



Code:
Log Name:      Application
Source:        Application Error
Date:          10/28/2014 9:34:50 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      lenovoM83
Description:
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17344, time stamp: 0x541b6f63
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0x1564
Faulting application start time: 0x01cff29f11e86623
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 3074a9ae-5ea7-11e4-bda4-4439c437d02a
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-28T13:34:50.000000000Z" />
    <EventRecordID>16291</EventRecordID>
    <Channel>Application</Channel>
    <Computer>lenovoM83</Computer>
    <Security />
  </System>
  <EventData>
    <Data>IEXPLORE.EXE</Data>
    <Data>11.0.9600.17344</Data>
    <Data>541b6f63</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.18247</Data>
    <Data>521ea8e7</Data>
    <Data>c0000374</Data>
    <Data>000ce753</Data>
    <Data>1564</Data>
    <Data>01cff29f11e86623</Data>
    <Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>
    <Data>C:\Windows\SysWOW64\ntdll.dll</Data>
    <Data>3074a9ae-5ea7-11e4-bda4-4439c437d02a</Data>
  </EventData>
</Event>
Code:
Log Name:      Application
Source:        Windows Error Reporting
Date:          10/28/2014 10:22:45 AM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      lenovoM83
Description:
Fault bucket 569912240, type 17
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: IEXPLORE.EXE
P2: 11.0.9600.17344
P3: 541b6f63
P4: StackHash_2aa7
P5: 6.1.7601.18247
P6: 521ea8e7
P7: c0000374
P8: 000ce753
P9: 
P10: 
Attached files:
C:\Users\Gary & Linda\AppData\Local\Temp\WER5988.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Gary & Linda\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_IEXPLORE.EXE_593dedd9e0e3ddc677435e47aa7de04515cf3d_18229a4f
Analysis symbol: 
Rechecking for solution: 0
Report Id: 3074a9ae-5ea7-11e4-bda4-4439c437d02a
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-28T14:22:45.000000000Z" />
    <EventRecordID>16292</EventRecordID>
    <Channel>Application</Channel>
    <Computer>lenovoM83</Computer>
    <Security />
  </System>
  <EventData>
    <Data>569912240</Data>
    <Data>17</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>IEXPLORE.EXE</Data>
    <Data>11.0.9600.17344</Data>
    <Data>541b6f63</Data>
    <Data>StackHash_2aa7</Data>
    <Data>6.1.7601.18247</Data>
    <Data>521ea8e7</Data>
    <Data>c0000374</Data>
    <Data>000ce753</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\Gary &amp; Linda\AppData\Local\Temp\WER5988.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\Gary &amp; Linda\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_IEXPLORE.EXE_593dedd9e0e3ddc677435e47aa7de04515cf3d_18229a4f</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>3074a9ae-5ea7-11e4-bda4-4439c437d02a</Data>
    <Data>0</Data>
  </EventData>
</Event>
I put the Report.wer file in a zip file and uploaded it here:


Attached Files
File Type: zip IECrash.zip (3.3 KB, 1 views)
My System SpecsSystem Spec
.

28 Oct 2014   #74
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I'll take a look at the stuff you attached and see if I can determine anything from the data.

There's one thing just looking at the posted event for the IE crash: IE is referenced in Program Files (x86), which might not be an issue, as of IE 11, the default is the x64 version, so I'm guessing that you might have an old shortcut (Why? I don't know).

Please compare the properties of all IE shortcuts to the one below:

WLM 2012 Started Crashing when Sending Emails-ie11-props.png
If the properties are different, post a screen shot. You should them correct the shortcut.

There was an issue with IE x64 before IE10 where you could not make the x64 version the default browser - this is not an issue with IE11.

Take a look at Defaults for IE (files and protocols) - then explicitly set it as the default browser (click the IE radio button even if it say use my default browser).

I did not forget that spellcheck was flagged in the previous event logs


The logs are located in the WLM store folder:
AppData\Local\Microsoft\Windows Live Mail

Find the most recent .LOG files and zip them (you might have to show hidden files in organize folder options)

Norton ... watched the std ports and it provided SSL to the Mail Server the same way Avast does - I think anyway. That's a lot of reading for me Thanks for posting the links - it saves me the trouble of looking them up.

This issue(s) are troubling because the system has been checked (SFC, AV, Disk check ...) and nothing really needed correction (disk check found a few things, AV found some things that were identified as user installed), but nothing that jumps out and said "Your system was really hosed ..."

The WLM is still present and you now have IE crashing. The two might be related, I'll know more after looking at the data.

Bill
.


My System SpecsSystem Spec
28 Oct 2014   #75
nikki605

Windows 7 Pro x64
 
 

I have IE pinned to the Taskbar and always start it from there. I did that back in July when I was setting the system up. The property's Target looked correct, but the shortcut key was missing which told me it was pinned very early on, possibly when an older version of IE was installed. Just to be safe, I unpinned the current IE icon from the Taskbar and then went into Start-->All Programs and left-clicked Internet Explorer and pinned it to the Taskbar. This is now the Properties of the IE icon pinned to the Taskbar and it now shows the shortcut key entry:



Here are the IE files & protocols:





Then I explicitly set IE as the default browser.

I found 2 LOG files in the WLM folder and zipped them.


Attached Files
File Type: zip WLMlog.zip (491.8 KB, 0 views)
My System SpecsSystem Spec
29 Oct 2014   #76
nikki605

Windows 7 Pro x64
 
 

Stay tuned. Early this morning the desktop had another IE11 crash. Just a few minutes ago WLM crashed when my wife clicked Send on a reply to a normal email from her sister. I was sitting right next to her when both crashes happened, using my laptop.

It will take me awhile to gather all the info for posting.
My System SpecsSystem Spec
29 Oct 2014   #77
nikki605

Windows 7 Pro x64
 
 

IE11 crashed at 9:53am and this time the faulting module path points to NIS (Norton). As you questioned yesterday, the path for IEXPLORE.EXE points to Program Files (x86). So after IE restarted, I launched Task Manger and found 2 IE Processes, one of them 32 bit, so maybe this is normal.



I'm a member of the Norton support forum so I could post the problem there if you think it would be worth it.

Code:
Log Name:      Application
Source:        Application Error
Date:          10/29/2014 9:53:03 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      lenovoM83
Description:
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17344, time stamp: 0x541b6f63
Faulting module name: SYMHTML.DLL, version: 8.0.0.58, time stamp: 0x52018148
Exception code: 0xc0000005
Fault offset: 0x0003f36b
Faulting process id: 0xdc0
Faulting application start time: 0x01cff37fa8272748
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\SYMHTML.DLL
Report Id: e6606d92-5f72-11e4-8f23-4439c437d02a
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-29T13:53:03.000000000Z" />
    <EventRecordID>16359</EventRecordID>
    <Channel>Application</Channel>
    <Computer>lenovoM83</Computer>
    <Security />
  </System>
  <EventData>
    <Data>IEXPLORE.EXE</Data>
    <Data>11.0.9600.17344</Data>
    <Data>541b6f63</Data>
    <Data>SYMHTML.DLL</Data>
    <Data>8.0.0.58</Data>
    <Data>52018148</Data>
    <Data>c0000005</Data>
    <Data>0003f36b</Data>
    <Data>dc0</Data>
    <Data>01cff37fa8272748</Data>
    <Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>
    <Data>C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\SYMHTML.DLL</Data>
    <Data>e6606d92-5f72-11e4-8f23-4439c437d02a</Data>
  </EventData>
</Event>
Code:
Log Name:      Application
Source:        Windows Error Reporting
Date:          10/29/2014 9:54:03 AM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      lenovoM83
Description:
Fault bucket 569556363, type 17
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: IEXPLORE.EXE
P2: 11.0.9600.17344
P3: 541b6f63
P4: SYMHTML.DLL
P5: 8.0.0.58
P6: 52018148
P7: c0000005
P8: 0003f36b
P9: 
P10: 
Attached files:
C:\Users\Gary & Linda\AppData\Local\Temp\WER5D6E.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Gary & Linda\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_IEXPLORE.EXE_a3771e1114176bdb78325ed78217f4dc9db164_12446876
Analysis symbol: 
Rechecking for solution: 0
Report Id: e6606d92-5f72-11e4-8f23-4439c437d02a
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-29T13:54:03.000000000Z" />
    <EventRecordID>16360</EventRecordID>
    <Channel>Application</Channel>
    <Computer>lenovoM83</Computer>
    <Security />
  </System>
  <EventData>
    <Data>569556363</Data>
    <Data>17</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>IEXPLORE.EXE</Data>
    <Data>11.0.9600.17344</Data>
    <Data>541b6f63</Data>
    <Data>SYMHTML.DLL</Data>
    <Data>8.0.0.58</Data>
    <Data>52018148</Data>
    <Data>c0000005</Data>
    <Data>0003f36b</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\Gary &amp; Linda\AppData\Local\Temp\WER5D6E.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\Gary &amp; Linda\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_IEXPLORE.EXE_a3771e1114176bdb78325ed78217f4dc9db164_12446876</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>e6606d92-5f72-11e4-8f23-4439c437d02a</Data>
    <Data>0</Data>
  </EventData>
</Event>
My System SpecsSystem Spec
29 Oct 2014   #78
nikki605

Windows 7 Pro x64
 
 

WLM crashed at 11:43am. My wife was replying to a message from her sister. She had finished typing her response, clicked on Send and BANG!

When WLM restarted, there were some obvious corruptions in the message database. In the screen shot below, my wife was replying to the 5th message down. After WLM restarted that message was displayed in bold (unread) which is not correct. She had double-clicked the message to open it, clicked on Reply and typed her response, so the message should not be bolded. The 3 highlighted messages were sitting unread in the Inbox prior to the crash, but when WLM restarted they were displayed with corrupted From fields. The very top message was received well after WLM restarted from the crash and appears normal - you can ignore that one.




Next is a screen shot of the Sent folder after WLM had restarted from the crash. Her message displays there but in bold with a corrupted From field. We think it actually was sent, but we are not sure.

By the way, this message is from our default Verizion email account and is NOT the ones that have been receiving the bulk of the spam messages.




Code:
Log Name:      Application
Source:        Application Error
Date:          10/29/2014 11:43:11 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      lenovoM83
Description:
Faulting application name: wlmail.exe, version: 16.4.3528.331, time stamp: 0x533a3fce
Faulting module name: MSMAIL.DLL, version: 16.4.3528.331, time stamp: 0x533a408a
Exception code: 0xc0000005
Fault offset: 0x0002f015
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-29T15:43:11.000000000Z" />
    <EventRecordID>16362</EventRecordID>
    <Channel>Application</Channel>
    <Computer>lenovoM83</Computer>
    <Security />
  </System>
  <EventData>
    <Data>wlmail.exe</Data>
    <Data>16.4.3528.331</Data>
    <Data>533a3fce</Data>
    <Data>MSMAIL.DLL</Data>
    <Data>16.4.3528.331</Data>
    <Data>533a408a</Data>
    <Data>c0000005</Data>
    <Data>0002f015</Data>
  </EventData>
</Event>
Code:
Log Name:      Application
Source:        Windows Error Reporting
Date:          10/29/2014 11:44:03 AM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      lenovoM83
Description:
Fault bucket 195284476, type 17
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: wlmail.exe
P2: 16.4.3528.331
P3: 533a3fce
P4: MSMAIL.DLL
P5: 16.4.3528.331
P6: 533a408a
P7: c0000005
P8: 0002f015
P9: 
P10: 
Attached files:
C:\Users\Gary & Linda\AppData\Local\Temp\WERD08D.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Gary & Linda\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_wlmail.exe_49695c9619d2fff0adc2339577cef8bcbc58cd3c_0fb11e5e
Analysis symbol: 
Rechecking for solution: 0
Report Id: 4967241c-5f82-11e4-8f23-4439c437d02a
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-29T15:44:03.000000000Z" />
    <EventRecordID>16363</EventRecordID>
    <Channel>Application</Channel>
    <Computer>lenovoM83</Computer>
    <Security />
  </System>
  <EventData>
    <Data>195284476</Data>
    <Data>17</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>wlmail.exe</Data>
    <Data>16.4.3528.331</Data>
    <Data>533a3fce</Data>
    <Data>MSMAIL.DLL</Data>
    <Data>16.4.3528.331</Data>
    <Data>533a408a</Data>
    <Data>c0000005</Data>
    <Data>0002f015</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\Gary &amp; Linda\AppData\Local\Temp\WERD08D.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\Gary &amp; Linda\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_wlmail.exe_49695c9619d2fff0adc2339577cef8bcbc58cd3c_0fb11e5e</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>4967241c-5f82-11e4-8f23-4439c437d02a</Data>
    <Data>0</Data>
  </EventData>
</Event>
Let me know what other information you want.
My System SpecsSystem Spec
29 Oct 2014   #79
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Just when I think I have an idea as to what's going on ... BAM ... more crashes, different crashes.

Tracking the previous crash led me to a known bug in c++ or .NET - why either one? The bug is old and after a patch, MS moved from MFC to .NET foundation class in the c libs.

The 'fix' is to uninstall all redistributable c++ runtime libraries (msvcrt or Visual c++ 2005, 2008, 2010, 2012), then reinstall them in order applying Windows Updates as you progress. Eacjh library comes in x86 and x64 flavors - you'll need to install both versions.

Uninstall all of the runtime libraries - the newer versions have stub references to the older libs, so all of them have to be removed before you start 'repairing' the c++ runtime libs. There might be more intelligence in the installs, but I like to do this 'repair' as clean as possible - that means installing them in a chronological fashion. Real world scenarios would not follow this pattern - an application needing msvcrt 2005 would install it if it wasn't present.

MSVCRT 2005 x86
MSVCRT 2005 x64

Run Windows update manually until there are no more msvcrt 2005 updates offered. Then install msvcrt 2008

MSVCRT 2008 x86
MSVCRT 2008 x64

Run Windows update manually until there are no more msvcrt 2008 updates offered. Then install msvcrt 2010

MSVCRT 2010 x86
MSVCRT 2010 x64

Run Windows update manually until there are no more msvcrt 2010 updates offered. Then install msvcrt 2012

MVCRT 2012 update 4
I couldn't locate a base install for 2012 - I hope it doesn't punt because there isn't a base or update 1-3.
I'll address that if it doesn't install. This core tech always drives me a little batty - they keep changing where the runtime libs are located (there was at one time a nice page that gave you all of the download links)

Run Windows update manually until there are no more msvcrt 2012 updates offered.

The issue revolves around null processing and that's why I'm focusing on the c++ libs (WU should repair any MFC issues for older libs). Any program might have carried a bad redist with them and corrupted the good one when it got installed. I want to hold off on 'repairing' .NET 2.0 because it's even more of a pain than msvcrt libs. It's less likely that .NET was affected by an install gone south, but the two are related.

It's interesting that MSHTML and SYMHTML are referenced in separate crashes - this is where I came in I believe. There was a bug in MSHTML about a year ago, but you checked the system and that wasn't the cause.

Let's see how the system behaves after the c runtime repair.

I'm going to offer a sure fire solution - a clean install. The decision is yours ... to continue chasing this issue or to cut your loses and go all in. There are two very good tutorials that make the process easy, but it takes about a day. This includes the prep time (creating the media), installing my favorite apps, and restoring my data, plus applying some tweaks (shortcut arrows, - shortcut text).

If you decide to re-install, please put MSE on the system instead of Norton to test that hypothesis. Also, hold off on any non-essential applications until you can determine that the system is behaving. Then slowly add one at a time - if the system holds, put another thing on. This way if the issue reappears, you have a better idea of what caused it.

Having said all of that, I'll know by your next post whether I need to gear up for more crashes.

Bill
.
My System SpecsSystem Spec
30 Oct 2014   #80
nikki605

Windows 7 Pro x64
 
 

I read your post above, several times in fact, and wasn't sure if I wanted to cry or throw up. No doubt the things you are describing (C++ and .NET) are pretty much over my head other than I know Windows needs them. What I am having a hard time grasping is how a 4-month old system can be suffering from an "old" bug.

I looked at the Redistributables in Control Panel and they don't match what you listed. The 2005 entry does not have an x86 and x64 version. There is no 2012 version at all. The one's that are listed all have an install date of 04/03/2014. The pre-dates when I bought the system by 3 months so it was part of the factory pre-load.



As I understand .NET in Windows 7, it is an integral part of the OS now which is why it doesn't show up in Control Panel.



No disrespect intended, but I am shocked at the suggestion of a complete reload of Windows 7 on a 4-month old system. If there is something basically wrong with the installation, wouldn't I just be recreating the same problem by restoring from the recovery partition? Are you saying that the pre-load from Lenovo was bad?

I just don't see how I will be better off reloading from a 4-month old recovery partition. But like I said, I'm in over my head right now and just trying to understand.

Tell you what, take a look at the Redistributables above that are currently on the machine. If you still think reinstalling them could help, I'll do it.

Just for chuckles, here are the Redistributables installed on my Windows 7 laptop. Compared to your list, they look even more screwed up.




+EDIT

Shouldn't I be using the SP1 download links? (Like I said, I'm over my head here).

http://www.microsoft.com/download/en...s.aspx?id=5638

http://www.microsoft.com/download/en....aspx?id=18471

http://www.microsoft.com/download/en...s.aspx?id=5582

http://www.microsoft.com/download/en...s.aspx?id=2092

http://www.microsoft.com/download/en...s.aspx?id=8328

http://www.microsoft.com/download/en....aspx?id=13523

I looked at a couple of your links and the System Requirements don't list Windows 7.

There is also a 2013 version. What about that?

http://www.microsoft.com/en-us/downl....aspx?id=40784

Thanks,
Gary
My System SpecsSystem Spec
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