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Windows 7: Verizon Email mysteriously stopped working

25 Sep 2014   #11
Buratti

Windows 7 Home Premium 64 bit
 
 

interesting... when trying to open that link on the problematic computer I get what appears in the attached image, but if on a computer on a different network it loads just fine




Attached Thumbnails
Verizon Email mysteriously stopped working-capture1.png  
My System SpecsSystem Spec
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25 Sep 2014   #12
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

At least the active x filtering symbol is completely gone now,
See what this finds,
http://www.superantispyware.com/?tag=SUPERANTISPYWARE
My System SpecsSystem Spec
26 Sep 2014   #13
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

The link I posted is in the code box
and the address from the image you posted is shown below that.
Code:
https://www.verizon.com/foryourhome/myaccount/ngen/upr/nlogin.aspx
Verizon Email mysteriously stopped working-capture1.png

after /foryourhome/, the path changes from /myaccount/ to /ordering/

but it's still on the Verizon.com site.

Q: You just clicked on the link ... or did you also make the security change?

Ok, so I typed as much of the address as I could see from the image you posted and got the same page you see
www.verizon.com/ForYourHome/Ordering/Common/LBO1.aspx?Message=4040

Could you try this: Go to the Verizon home page, click on My Verizon link
Verizon Email mysteriously stopped working-x7.png
That should take you to the address in the code box above.


My System SpecsSystem Spec
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26 Sep 2014   #14
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

A few thoughts:

Have you restarted your machine? No? please do

IE has been reset, so if the malware scan doesn't show anything, then it's at a lower level - in the Winsock or TCP/IP stack

After you post back, I'll try to find my batch file to flush and reset the lower protocols.

If any other member has that readily handy - post away!
Thanks and goodnight.

Bill
.
My System SpecsSystem Spec
26 Sep 2014   #15
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Post 7 has Capt.Jack's tutorial in it ?
Pretty old tutorial but I believe it has manual flush instructions ?

Also Brink's reset ie tutorial has follow up tutorials listed under it which has ie Restorator listed
My System SpecsSystem Spec
26 Sep 2014   #16
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi,
Post 7 has Capt.Jack's tutorial in it ?
Pretty old tutorial but I believe it has manual flush instructions ?

Also Brink's reset ie tutorial has follow up tutorials listed under it which has ie Restorator listed
Thanks Mike, that's what I was looking for.

Now in a convenient bite bat size: TCPIPreset.bat

steps 6 and 7 from the tutorial condensed version:

Start -> All Programs -> Accessories -> Command Prompt (right Click, select Run as Administrator)
netsh winsock reset catalog
netsh int ipv4 reset
netsh int ipv6 reset
netsh int tcp reset

ipconfig /release
ipconfig /flushdns
ipconfig /renew

exit
Restart the System and test the connection to see if the issue has been resolved.


My System SpecsSystem Spec
26 Sep 2014   #17
Buratti

Windows 7 Home Premium 64 bit
 
 

Still nothing... Actually I'm worse now. I ran several different Malware, Adware and junk removal tools, and now I cannot load the Verizon page at all. Verizon Wireless will open and any random other pages but Verizon.com/.net will not even load at all. its like something is blocking the Verizon domain specifically.
My System SpecsSystem Spec
26 Sep 2014   #18
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Safe mode with networking,
Shut down your machine,
Power up and Tap the F8 key continuously until you see a black page with white text,
Use the down arrow key to toggle to safe mode with networking/ hit the enter key.
Login as usual and test the issue.

Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here,
Cheers.
My System SpecsSystem Spec
26 Sep 2014   #19
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by Buratti View Post
Still nothing... Actually I'm worse now. I ran several different Malware, Adware and junk removal tools, and now I cannot load the Verizon page at all. Verizon Wireless will open and any random other pages but Verizon.com/.net will not even load at all. its like something is blocking the Verizon domain specifically.
Please recap - Both Mike and I have suggested things and I'm not sure what suggestions were done, in what order.

Read the thread and just say in a post something like
Post 7 suggested ABC, DEF, and GHI - did ABC and DEF in that post, but not GHI

If you posted a screen shot in reposnse to one of our suggestions or requests for more information - post the current screen shot

If you ran a utility - and the is still a log available, please attach the log.

That will bring everyone up to date on the configuration and status.

After you run in safe mode and if the issue still exists following Mike's suggestions

See if there are system files that need to be repaired.
Please follow the instructions in OPTION TWO of SFC /SCANNOW Command - System File Checker

Copy C:\Windows\Logs\CBS\CBS.log to your Desktop (it is a protected file so you cannot attach the original)

Attach the copy of the entire CBS.log to a new post.

I'd also like you to reset your host file
This MS Fixit will do the trick for you:
How can I reset the Hosts file back to the default?

We're running out of things that might cause this issue.
I want to make sure that it is this one machine that exhibits the behavior. You have other machines on the same network and you also have another network that do not have the issue - right?

You mentioned that it seems to only affect Verizon - can you test another HTTPS site?

I figured any login page would be HTTPS
Staples login page: https://www.staples.com/office/suppl...key=http:login

Yahoo login page: https://login.yahoo.com/config/login...w.yahoo.com%2F

Comcast login page: https://login.comcast.net/login?forc...&r=comcast.net

You don't have to have an account - just see if the secure page loads or shows any oddities.

If it is only Verizon, I'm leaning towards a certificate or, based on the URL, perhaps a .NET issue


After you post the recap, try safe mode and these suggestions, I'd like to see tab-by-tab screen shots of Internet options. Particularly the security tab and Advanced tab (this tab will take a few screen shots). I'm back tracking a bit - Mike suggested and you complied with an IE reset - I just want to make sure it stuck.

This truly is a sticky wicket!

You're doing great BTW - hanging in there as Mike and I lob things your way.

Thanks,

Bill
.
My System SpecsSystem Spec
26 Sep 2014   #20
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by Buratti View Post
Still nothing... Actually I'm worse now. I ran several different Malware, Adware and junk removal tools, and now I cannot load the Verizon page at all. Verizon Wireless will open and any random other pages but Verizon.com/.net will not even load at all. its like something is blocking the Verizon domain specifically.
Try: https://login.verizonwireless.com/amserver/UI/Login
My System SpecsSystem Spec
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 Verizon Email mysteriously stopped working




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