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Windows 7: Verizon Email mysteriously stopped working

30 Sep 2014   #51
Buratti

Windows 7 Home Premium 64 bit
 
 

Changes TLS setting to 1.0 only and still no change.

I know you guys are the experts here but regarding the fact that my home laptop AND my iPhone have the same problems when connected to my work network but fine off of it; isn't that suggesting that the problem is not computer specific, but more network??? Correct me if I'm wrong but wouldn't logic just state that?


My System SpecsSystem Spec
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30 Sep 2014   #52
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Yes it would
Have you contacted the router and modem manufacture support to completely reset it ?
I personally if you haven't already leave and reestablish the network,
It's a tough test but is there another modem/ router to test with ?
My System SpecsSystem Spec
30 Sep 2014   #53
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Quote   Quote: Originally Posted by Buratti View Post
Quote   Quote: Originally Posted by Buratti View Post
Now here is a VERY interesting bit of information. I brought my home laptop into work today. This morning at home, on this laptop, everything worked fine as it always did. I come into work and connect it to my work network and low and behold, it has the same symptoms as all the other computers on the network. Thoughts???
I know you guys are the experts here but regarding the fact that my home laptop AND my iPhone have the same problems when connected to my work network but fine off of it; isn't that suggesting that the problem is not computer specific, but more network??? Correct me if I'm wrong but wouldn't logic just state that?
Yes it would
Have you contacted the router and modem manufacture support to completely reset it ?
I personally if you haven't already leave and reestablish the network,
It's a tough test but is there another modem/ router to test with ?
After seeing this, the problem is definitely with your work network. Follow Mike's (TZ's) suggestions about contacting the router and modem mfg's. and/or swapping the modem/router out for known good ones.

Check the manuals it sounds like they could both go for an ipconfigflush and winsock reset. Something similar to the tutorial in Mike's #7 post and Bill's #16, but try to stay with the manufacturer's version of doing it, Mike, Bill, you can overrule me, but I'd believe he should also do the flush and reset to the four machines he has.

Check to make sure their drivers are up to date. If your having problems finding them we might be able to help, but we'd need the exact model/series/version numbers, mfg, and the version of software installed on both the modem and router.
My System SpecsSystem Spec
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30 Sep 2014   #54
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thanks Buratti,

You saved me suggesting trying a laptop in the network.

This clearly points to the network, one of the reasons I asked if you had a server (controlling all machines Certs).

Can you post the model #s for the Linksys router and the Optimum cable modem?

And just so I'm clear, your provider is Verzion for work and home?
Or are you just taking advantage of the multiple Verizon eMail accounts offered by Verizon?
In other words what is the ISP at work?

This is not an eMail issue, but a network issue that only affects secure pages.

How many machines are at work? The one machine you were working on began to exhibit different behavior as we went through the exercise. First it could connect to the secure page, but after some changes could not - then after some additional changes, it could again. The secure parts of the page (login drop down) has not worked through all of this.

I ask because I want to make sure that the other machine(s) exhibit the 'can connect, but not display the secure parts' behavior. Just a sanity check for my part - you sort of answered that in your laptop test.


Try connecting your laptop (easiest) directly to the Optimum router - can you get to Verizon.net and eMail?

Then you could, as Mike suggested, power cycle the two network devices.

Power down the Linksys, then power down the Optimum
Wait 5 minutes then
Power up the Optimum
wait for it to cycle with the ISP (5-10 minutes)
then power up the Linksys.

Bill
.
My System SpecsSystem Spec
30 Sep 2014   #55
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

To be through I would flush them all sure wouldn't hurt anything the network is already corrupted somehow

This is a pretty good example to never have a machine without a password for each and every user account,
And disable the Guest user accounts on all machines
Also have a password for your wireless network,

Restricted sites lists do not get deleted when resetting ie,
I doubt you can single out one email address though,
Internet options/ Security/ Restricted sites Icon/ Sites button/ Is there any entries there I believe I asked already but if not please review the restricted sites list on all computers :/
My System SpecsSystem Spec
30 Sep 2014   #56
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by Anak View Post
Mike, Bill, you can overrule me, but I'd believe he should also do the flush and reset to the four machines he has.

Check to make sure their drivers are up to date. If your having problems finding them we might be able to help, but we'd need the exact model/series/version numbers, mfg, and the version of software installed on both the modem and router.
I would never think of overruling you Steve, I think it's an excellent idea.

I type too slow - another good suggestion - you too Mike.

I'm curious though - this is a single site issue (Verizon) and specifically only secure pages.

Buratti, you've done great answering our questions, running the tests, and posting the output. It makes a big difference.

Thanks for the expert title, but I'm just someone who has fixed computer issues one step at a time. The issue in your computing environment seems to go outside the norm.

Bill
.
My System SpecsSystem Spec
30 Sep 2014   #57
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Optimum is a fairly generic word - and a search for an Optimum cable modem turned up too many for me to make a determination.

Is Optimum your work ISP? Do you have an Optimum Business account?
And so I'm clear, Optimum is a branded offering from Cablevision - yes?

Try this link (Optimum login) - takes you to their dashboard where and admin can configure different features.
https://www.optimum.net/login?refere...timum.net%252F
My System SpecsSystem Spec
30 Sep 2014   #58
Buratti

Windows 7 Home Premium 64 bit
 
 

Thanks for all the help so far. I left work before I saw any of the updates so haven tried anything yet. Going to jump around in answering the new questions. In all honesty I haven't even tried a router reset yet. Was going to earlier today but other people using network and internet, so couldn't. Tomorrow will be easier to disconnect the network for a little bit.

Quote:
Is Optimum your work ISP? Do you have an Optimum Business account?
And so I'm clear, Optimum is a branded offering from Cablevision - yes?
Yes its my Work ISP (and phone service) with a business account and is a service of Cablevision. I have Verizon Fios as my ISP at home and just use my home/personal email address (only one) that I got with Verizon and use it for work also.

Quote:
Check the manuals it sounds like they could both go for an ipconfigflush and winsock reset. Something similar to the tutorial in Mike's #7 post and Bill's #16, but try to stay with the manufacturer's version of doing it, Mike, Bill, you can overrule me, but I'd believe he should also do the flush and reset to the four machines he has.
If a standard reset to factory defaults does not fix anything I will try this, but I may need assistance on how to do this for my router... Will let you know tomorrow.

Router model number: Linksys Wireless-G WRT54G
Will have to post back tomorrow with modem model number.

Quote:
I'm curious though - this is a single site issue (Verizon) and specifically only secure pages.
So far the only site that has had this problem is Verizon. I haven't really browsed that many other sites but the few I have had no problems whatsoever.

Quote:
Restricted sites lists do not get deleted when resetting ie,
I doubt you can single out one email address though,
Internet options/ Security/ Restricted sites Icon/ Sites button/ Is there any entries there I believe I asked already but if not please review the restricted sites list on all computers :/
Nothing listed in the restricted sites in IE

Quote:
How many machines are at work? The one machine you were working on began to exhibit different behavior as we went through the exercise. First it could connect to the secure page, but after some changes could not - then after some additional changes, it could again. The secure parts of the page (login drop down) has not worked through all of this.

I ask because I want to make sure that the other machine(s) exhibit the 'can connect, but not display the secure parts' behavior. Just a sanity check for my part - you sort of answered that in your laptop test.
4 machines total at work. You are completely correct with your recap and understanding. All other machines "can connect, but no dropdown" symptoms.

Will bring laptop again tomorrow and also try connecting it directly to modem (if router reset doesn't work). Will keep you updated more tomorrow.

On a side note, as much as I do want to correct this problem, I'm going to feel stupid if it comes down to a simple router reset correcting the problem. That is actually one of the first things I thought of before I even started this post, but slipped my mind when we started looking into advanced methods.
My System SpecsSystem Spec
30 Sep 2014   #59
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Yea we try to narrow down the possibilities first before disrupting the network from everyone in the office,
Reset both Modem and router if separate units disconnect all machines when doing so,
Set up the network with just the main computer connected and confirm you can access this interesting email service
If successful you can start connecting other machines one at a time testing along the way to make sure nothing funny happens
My System SpecsSystem Spec
01 Oct 2014   #60
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by Buratti View Post
.....
On a side note, as much as I do want to correct this problem, I'm going to feel stupid if it comes down to a simple router reset correcting the problem. ...
Me too

Speaking of feeling stupid ...

Before doing a router power cycle, try this:

Configure the network adapter on one machine to use a different DNS
Use the Google public DNS (primary and alternate)

The Google Public DNS IP addresses (IPv4) are as follows:
8.8.8.8
8.8.4.4
Verizon Email mysteriously stopped working-netdns.png
The Google Public DNS IPv6 addresses are as follows:
2001:4860:4860::8888
2001:4860:4860::8844



Restart the machine (might not be necessary-but simple things often obscure the issue)
Then try the Verizon login page (MY Verizon)
https://www.verizon.com/foryourhome/...pr/nlogin.aspx

Bill
.


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 Verizon Email mysteriously stopped working




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