The connection to the server was reset while the page was loading

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  1. Phil16v
    Posts : 13
    Windows 7 Professional SP1
       New #1

    The connection to the server was reset while the page was loading


    I get this message when I try to look at the national-lottery website, but that's the only website I've found so far that has the problem. It only started doing this a couple of weeks ago, but I haven't installed any new software (except for automatic updates) for about 3 months.

    I've tried: checking the hosts file in case there's an entry there, running Firefox in safe mode, deleting all my browsing history, accessing the website via Google instead of the URL.

    I haven't got another browser on my machine, so I haven't tried that. I can get at the website using my Linux machine, and my Galaxy Tab.

    I have noticed that some pages on other websites take a long time to start loading, but I'm not sure if that's related to this problem. I did find similar problems on this andother forums, but on the odd occasions where the problem was resolved, the fix didn't work for me.

    Does anyone have any sensible ideas?
    Last edited by Phil16v; 05 Oct 2014 at 09:26. Reason: Accidentally posted before I'd finished
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  3. maxie
    Posts : 18,415
    windows 7 home 64bit
       New #2

    Hi Welcome to Seven Forums ... Have you used the Link below ..

    National-lottery.co.uk - Is National Lottery UK Down Right Now?
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  4. Phil16v
    Posts : 13
    Windows 7 Professional SP1
    Thread Starter
       New #3

    maxie said:
    Hi Welcome to Seven Forums ... Have you used the Link below ..

    National-lottery.co.uk - Is National Lottery UK Down Right Now?
    Yes. Most of the complaints on that website are different from mine - they have problems with multiple devices. i don't - it's just my Windows 7 PC. My Linux Machine has no problems, nor does my Galaxy Tab 10. All use the same internet connection.
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  6. maxie
    Posts : 18,415
    windows 7 home 64bit
       New #4

    It is very strange if it just the one Website .. Though you have stated that other Sites can be slow ...

    Have you tried to disable your Antivirus Program ... ?
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  7. Phil16v
    Posts : 13
    Windows 7 Professional SP1
    Thread Starter
       New #5

    maxie said:
    It is very strange if it just the one Website .. Though you have stated that other Sites can be slow ...

    Have you tried to disable your Antivirus Program ... ?
    Yes, I've tried turning off AVG and it makes no difference. So far, it does just seem to be the one website.
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  8. maxie
    Posts : 18,415
    windows 7 home 64bit
       New #6

    Maybe it is time to try another Browser .. See if that makes any difference ..
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  10. Phil16v
    Posts : 13
    Windows 7 Professional SP1
    Thread Starter
       New #7

    maxie said:
    Maybe it is time to try another Browser .. See if that makes any difference ..
    Google Chrome works ok, but I'm reluctant to have a second browser on my machine just so that I can playthe National Lottery, and I'd still like to know what's causing the problem.
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  11. maxie
    Posts : 18,415
    windows 7 home 64bit
       New #8

    As it works in Chrome has to be some setting in Firefox .... Could still be to do with your Antivirus ....
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  12. Phil16v
    Posts : 13
    Windows 7 Professional SP1
    Thread Starter
       New #9

    maxie said:
    As it works in Chrome has to be some setting in Firefox .... Could still be to do with your Antivirus ....
    Yes, but which settings? I haven't knowlingly changed anything since it last worked, and I've checked the security / history settings, and they are as they were. It's possible that the last upgrade did something unusual, but it's odd that it only seems to affect one website (and it doesn't matter which page- I've manually typed in the URL for a lot of the pages after calling them up on my Linux machine). It's so specific, I was sure it must be an aberrant entry in my hosts file, but it's not there. It's possible that AVG keeps a similar record, but I'm not sure where it might reside.
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  13. maxie
    Posts : 18,415
    windows 7 home 64bit
       New #10

    I know you have already cleared Firefox cache and deleting your saved cookies for the site..

    Read the Link below and see if that is any help ..


    https://support.mozilla.org/en-US/questions/936428


    There seems to be lots of Problems with Firefox and Avg over the years ..


    Avg used to be a great Program ... Not so good lately infarct IMO i do not recommend it ...
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