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Windows 7: A virus clobbered IE 11 and I can't reinstall it.

05 Oct 2014   #1
cfmolt

Windows 7 Home Premium 32bit.
 
 
A virus clobbered IE 11 and I can't reinstall it.

IE 11 was trashed after a virus infection.
I succeeded in getting most of my windows functionality and all my files and shortcuts back but IE 11 is a problem.
I followed instructions here to uninstall IE 11 and then tried to use "IE11-Windows6.1-x86-en-us.exe" for a reinstall.
Reinstall fails with the following message window:
"Internet Explorer did not finish installing.
Setup can't continue because a more recent version of Internet Explorer is installed on your computer."

When I start the "iexplorer" program, there's a long pause and a blank IE window opens with "Your last browsing session closed unexpectedly" with a "Restore session" button.
Clicking on the button just makes it hang.
Plus none of the IE toolbar buttons appear at the top of the page. A right mouse click doesn't bring anything up.

I'm using FireFox as a temporary browser but want my IE back.

I know other stuff must be fragged as well since I've tried to use the Windows "Help and Support" screens from the program start menu, and nothing comes up. I get a bar with a blue "loading" indicator with "Getting help content..." above the bar. The help files appear to be gone.

Can you help me out?
I'm a retired mainframe programmer/analyst and really can't afford to send this out to be fixed.

My appreciation in advance!
Cliff


My System SpecsSystem Spec
.
05 Oct 2014   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Welcome to the forum cfmolt.

If you are sure the infection is gone and the damage it caused hasn't been fixed I would suggest a Repair and Install. It will probably be the quickest to solve the many problems you have.
Take a read through this tutorial by Brink.

Repair Install
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 A virus clobbered IE 11 and I can't reinstall it.




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