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Windows 7: Can't Download anything Using IE11, but can with other Browsers

24 Oct 2014   #1
DMBFAN

32 bit
 
 
Can't Download anything Using IE11, but can with other Browsers

Hello!

I've seen some similar posts on this Forum, but haven't come across a fix for it yet. As the title states, I (Users Laptop) Can't Download anything Using IE11, but can with Chrome. When a different user logs onto the computer, they can download using IE. I suspect the profile is the issue, but why would IE be the only thing that a "corrupted profile" is displaying? No other issues are present, but the IE11 issue. The issues seem to have started last week when the user installed window updates and possibly a couple program updates. The Window updates were installed company wide and no known issues have been seen on other computers.

What I've tried:
I've tried resetting IE
Uninstalling and reinstalling of 11 and even 10
Ran sfc scannow
Did disk check
Scanned with Malwarebytes, rkill, adwcleaner, others
Ran various Microsoft Fix It's
Swore a bunches of times
I might have left some out as I've tried so many things.

Truly stuck. Is it possible that a corrupted profile would only have that one issue? Just seems odd that a bad profile would just have one issue like this.

The laptop belongs to management and therefore its difficult at times to gain access to. I usually get time when he goes to lunch or is in a meeting.

Any suggestions would be much appreciated!

Thanks in advance!

Scott


My System SpecsSystem Spec
.
24 Oct 2014   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
You know I'm sure allot of people wished swearing worked
Corruption comes from numerous places downloads profile editing.....

The easiest thing is to create a new admin profile and not let anyone else use it for any reason
Being it's company machine :/

Close ie,
Use Winkey+R
Paste this into the run box and Okay,
iexplore.exe -extoff
Test,
Cheers.
My System SpecsSystem Spec
27 Oct 2014   #3
DMBFAN

32 bit
 
 

Hi TrashZone.

I will give that a try and see what happens.

Thanks,

Scott
My System SpecsSystem Spec
.

28 Oct 2014   #4
DMBFAN

32 bit
 
 

I gave it a try and still not working. I will update if we figure this out, but anyone please feel free to suggest anything.
My System SpecsSystem Spec
28 Oct 2014   #5
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi which third party security suite is being used ?
Use Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here,

If still not joy use Safe mode with networking,
Safe mode with networking,
Shut down your machine,
Power up and Tap the F8 key continuously until you see a black page with white text,
Use the down arrow key to toggle to safe mode with networking/ hit the enter key.
Login as usual
Other advanced methods,
http://www.sevenforums.com/tutorials/69585-safe-mode.html
http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode
My System SpecsSystem Spec
28 Oct 2014   #6
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

What error message if you try to download? Tell exactly what happens.
My System SpecsSystem Spec
29 Oct 2014   #7
DMBFAN

32 bit
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi which third party security suite is being used ?
Use Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here,

If still not joy use Safe mode with networking,
Safe mode with networking,
Shut down your machine,
Power up and Tap the F8 key continuously until you see a black page with white text,
Use the down arrow key to toggle to safe mode with networking/ hit the enter key.
Login as usual
Other advanced methods,
http://www.sevenforums.com/tutorials/69585-safe-mode.html
http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode
Thanks again TrashZone for your suggestions. We use Kaspersky AV and that has been ruled out in this case. I will try what you said as soon as I can get my hands on the laptop. I have a feeling the laptop will be off site today, but will report back when I can work on it.

Thanks,

Scott
My System SpecsSystem Spec
29 Oct 2014   #8
DMBFAN

32 bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
What error message if you try to download? Tell exactly what happens.
Hi Kaktussoft!

The first error message that appeared states the following: Your Current Security settings do not allow this file to be downloaded.

That message went away after making some changes to the security settings in IE.

Now when you try to download something, it downloads to the point where it appears it's about to either finish downloading or about to be scanned for viruses. The following message appears in the download window: xxx couldn't be downloaded. Then IE will freeze up and crash.

Thanks,

Scott
My System SpecsSystem Spec
29 Oct 2014   #9
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Which security settings were altered exactly ?
How many others are out of default ?
Cheers.
My System SpecsSystem Spec
30 Oct 2014   #10
DMBFAN

32 bit
 
 

I had reset the internet security zone and enabled download files. I'm not sure why enable files was set to disable as I had checked it other times and it was enabled. After I did that I could download a file up until I think it was about to finish and then the: xxx couldn't be downloaded.

I'm hoping today that I'll be able to get my hands on this laptop. It's our quarterly update time and the user is involved with those presentations, so I might have to wait until next week.

Thanks for all your help.
My System SpecsSystem Spec
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