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Windows 7: IE9 running in the background windows 7

09 Nov 2014   #11
andrew129260

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by sjdanza View Post
I started to download Panda but it says it will take 9 hours to download. That's not going to happen. IE was stopped yesterday but is back with a vengeance today. I am going to download Malwarebytes and see what that does.
Downloading all these programs without a permanent solution is getting nowhere. I can see that I will need to eventually do a system restore and hope that the problems are stopped.
I do appreciate all your effort and help but the problem persists.
You are infected, so of course the problems still persist. What kind of internet do you have that would take 9 hours to download such a small file?


My System SpecsSystem Spec
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09 Nov 2014   #12
carwiz

Windows 7 Pro-x64
 
 

"Infected" is a broad term. Perhaps it's a tool bar or extension. Many of the free software and/or tool bars report your activity back to the publisher or a separate collection site. They accumulate keystrokes and URLs then send this data back to their data collection facility. Google is a prime offender. Others are some of the "video converters" used to download (steal) YouTube content. Depending on how they are written, they may require IE to be running.

And just so I know that "problem" appears to be IE, you do understand that iexplore.exe and explorer.exe, as displayed in Task Manager, are NOT the same? Right? Explorer.exe WILL run all the time. It's part of the UI you are looking at right now.

An image of what you see in Task Manager would help as well as an image of the add-ons you have for IE. Click on Tools in the IE header then click on Manage Add-ons. Click on Toolbars and Extensions in the left pane and capture everything in the right pane. Do the same for Accelerators (in the left pane).

Addition:
Also post an image of what's in your Startup tab in advanced system settings.
My System SpecsSystem Spec
09 Nov 2014   #13
andrew129260

Windows 10 Pro
 
 

So far right now it is just conduit, which would cause issues across all browsers, but I feel that something else is going on...

Agreed on the posting of startup entries. Running dds will grab more items such as processes. Perhaps we will do that once malwarebytes completes.

Also very good point carwiz about explorer.exe and iexplore.exe.

I did not even think about the user confusing that.
My System SpecsSystem Spec
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10 Nov 2014   #14
sjdanza

Windows 7 Home Premium SP1 64 bit
 
 

I have researched this problem and have found that it has existed since 2008. It affects Windows XP through Windows 8.1 and IE 8 though IE 11. The only real solution I saw was to restore the system. I can't say for sure that the problem is a virus, malware or a Microsoft update. This problem started for me a few months ago and the source can be anything. I have used all the programs you suggested, they have found something but not the problem with IE running in the background. I have seen so many different, possible solutions but in the end IE still runs in the background and uses major resources.
This may be a problem that can't be easily solved and restoring the system may be the only real solution. Once restored, I will be able to tell if it is a Microsoft update that is causing it.
Thank you for all your assistance. Someday a solution may be found and restoring won't be necessary.
I am going to try Panda but I will start it when I go to sleep since it will take several hours to download and run.
My System SpecsSystem Spec
10 Nov 2014   #15
sjdanza

Windows 7 Home Premium SP1 64 bit
 
 

I don't use IE at all. The only add on active is the Sun Java Console. I am well aware of the difference between Windows Explorer and Internet Explorer. I do have a YouTube downloader on my Firefox but not on IE. The accelerators on IE are Windows Live Email, Bing maps and Bing Translator.
My System SpecsSystem Spec
10 Nov 2014   #16
andrew129260

Windows 10 Pro
 
 

Alright well since you restored everything,

Here is some tips for the future:

I know this is a very long wall of text, But following the below will greatly reduce your chances of becoming infected again.

I advise you to install and use the following Free security programs/solutions so you do not get infected again:

-Panda antivirus -You can only have 1 antivirus installed at a time, I recommend using this one and uninstalling what you are using now.

-Malwarebytes

-Superantispyware

-Unchecky

-Should I remove it

-Web of Trust

-Set up open dns

Run the first 3 listed and scan around once every 2 weeks. (Panda updates automatically, others you need to pay for that feature.) Make sure you update them before scanning. Unfortunately no program out there is a silver bullet-there is no one program to protect you entirely. So due to this, it is necessary to have a couple of products to help keep you safe on all fronts.

Panda Cloud Antivirus: Panda cloud AV is a great free program that uses the cloud (the internet) to scan your pc for threats. This antivirus works very well at detecting the newest threats, as well as some unknown ones that have not yet been discovered. For information on how to use it, the manual is located here.


Malwarebytes: This is a great program to use to scan your pc for malware that your antivirus might possibly miss or not look for. A guide on how to use it can be found here.

Superantispyware: This is a great second opinion scanner which will scan for spyware and other types of PUPS. (Potentially unwanted programs.)

Unchecky: is a program that aims to keep unwanted programs from entering your pc when installing a new program. Most programs give you the option of express install or custom install. When you do a regular install of most applications, they add toolbars and other unwanted items to your pc. If you choose the custom option however, you can avoid most of these unwanted programs by unchecking them and then clicking next. This program does this for you automatically. It removes the checkmarks so that when you click next and next your way through the install proccess, you do not get a bunch of junk on your system. Keep in mind though, this is how most people get unwanted spyware etc on there pc. When installing any new program, google it and see if it has good reviews. Then during the install don't just click next and rush through it. Take your time to read what is in front of you, and uncheck anything you do not want.

The best part about unchecky is it's a install and forget. It updates automatically. And works to prevent unnecessary programs from sneaking in during software installs.


Should I remove it: This is not a malware scanner. What it does is it looks at all of the installed programs on your PC and gives you a percentage % of how many people uninstall the software. If the percentage % is high, I would remove it as it is most likely not a good program. It also gives a ton of information about what the program does and how it behaves.

WOT: (web of trust) is a very helpful browser addon that works with all web browsers and helps you to avoid nasty sites that have been known to host malware and the like. It uses a rating system by users as well as there own internal site investigations to place websites into categories and mark whether or not they are safe. It is a good tool to help you avoid clicking on a bad link in the first place.

Open DNS: is a service that helps you block known malware sites before they even reach your PC entirely. It also can be configured to block adult sites, and filter out other web sites based on categories. All for free. Not only does it protect your computers, but other devices as well.

For more information, see here:

https://support.opendns.com/entries/...g-and-Security

If it looks to advanced for you, it actually isn't very hard to set up. See the very first link above (set up open dns) which will take you to the setup page. You do not need to create an account if you wish not to. There is a link in the bottom right hand corner to avoid making an account if you do not want it. They have directions on how to apply it to your computer, or your router so that every device on your network can be protected.


Making windows security better for you and anyone using your PC:

Use the help and support which is found in your start menu for easy answer to questions and common tasks. The browse help (the blue book in the help an support window) will allow you to browse all the help documents Microsoft has available for the versions of windows you are using. Questions like how to uninstall a program, burn a cd can all be found there.

Keep windows up to date by using windows update and checking for updates frequently, or let Microsoft automatically update your pc which is the default setting.

Make sure your software that you use is up to date. This prevents security issues in the first place.

Java and adobe reader are most common for people to have installed, and also the most unnecessary. Many people do not need or use any of these programs. They are a great security risk to have on your machine. Adobe reader is mostly not needed since many web browsers can open pdfs by themselves, (chrome, firefox) never needing adobe reader. Java is also barely used by many sites out there anymore and is best left uninstalled until you need it.


Adobe flash is a common one that most people need and should always be updated. You can download the newest version here. Keep in mind if you use google chrome, you can uninstall adobe flash as it is built into chrome. No need to have it installed separately unless needed for other browsers.


When any software prompts to update, and you recognize the name of the software-Do so. Software updates are important, and should be done regularly. Most programs checks for updates automatically.

Uninstall unwanted/un-needed programs.

Make a habit every now and then and go into control panel-uninstall a program. This lists all the software installed on your PC. If you see any software you do not use or need, uninstall it. If the software has your PC manufacturer mentioned in it, you can leave it alone.


I also suggest using a standard user account in windows, and only using an admin account when you need to install software. If you have family members sharing your pc, create standard user accounts for them. See this link below on how to do so:

User Account - Create


Why use a standard user account instead of an administrator account?

When using a standard account and you make a change or install a program that affects the whole system, UAC will prompt you to continue. Make sure the setting or program you are tying to install is listed, then click yes to continue. If you are just browsing the web and the prompt appears with a program you have not heard of, or do not know what it is, it is much safer to click no then yes. No will block the action, and if you were trying to do something, you can always start it again and choose yes.

UAC makes this easy, see here:

What is user account control (UAC)?

I also suggest choosing always notify for UAC:

What are User Account Control settings?


Those are my recommendations to you, and I Highly suggest you follow them. Should you have any questions, post back.

Do not feel like you need to do everything above, if your computer knowledge is limited do what you are able and feel comfortable doing. If you read all the instructions though you should be able to do it yourself.

With the solution provided above, your risk of malware infection drops considerably.
My System SpecsSystem Spec
12 Nov 2014   #17
sjdanza

Windows 7 Home Premium SP1 64 bit
 
 

I have restored the system. Running all the programs has found a few things but did not stop IE from running in the background.
I have read a lot about this problem and the best and only suggested solution was to restore the system. I did that and when I got my programs and games loaded I created a restore point at that time.
I do not know what or where the problem came from but it is gone. It doesn't actually solve the problem but it definitely stops it when you restore the system.l
I definitely want to thank you for all your assistance.
My System SpecsSystem Spec
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 IE9 running in the background windows 7




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