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Windows 7: Downloading stops unless mouse is continuously moved

13 Nov 2014   #1
jimlud

windows 7 home premium 32bit
 
 
Downloading stops unless mouse is continuously moved

My windows 7 laptop stops downloading unless the mouse is continuously moved. If the mouse stops, so does the downloading.


My System SpecsSystem Spec
.
13 Nov 2014   #2
VXER

Windows 7 Home Premium
 
 

Do the following:
Device Manager
Network Adapters
Right click on all of them - Properties
Power management
Uncheck the "allow the computer to turn off this device to save power "

Also head to the control panel
power options
settings
turn off hard disk after NEVER
sleep after NEVER
allow hybrid sleep OFF
and put the computer to sleep NEVER
My System SpecsSystem Spec
13 Nov 2014   #3
jimlud

windows 7 home premium 32bit
 
 

I did all of those things, but it did not fix my problem. Thanks for your effort.
My System SpecsSystem Spec
.

14 Nov 2014   #4
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
What else happens when the download pauses or stops does the computer sleep or hibernate or shut down ?
More details might help pinpoint the issue a bit easier :/
Which browser are you using and does it happen with other browsers
Try using Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
My System SpecsSystem Spec
14 Nov 2014   #5
jimlud

windows 7 home premium 32bit
 
 

Thanks, I moved from Firefox to Internet Explorer and the problem went away. I really appreciate the help.
My System SpecsSystem Spec
14 Nov 2014   #6
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
See if this helps,
It would seem you have a buggy extension in Firefox that may start to effect Internet explorer later,
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems
My System SpecsSystem Spec
14 Nov 2014   #7
jimlud

windows 7 home premium 32bit
 
 

I reset Firefox, but the problem is still there. Works fine with Internet Explorer.
Thanks again.
My System SpecsSystem Spec
14 Nov 2014   #8
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Review Jacee’s instructions to run Adwcleaner here post #7,
Ignore the title of the thread,
Instant Savings App
Screen shot of the download button to use for Adwcleaner

You can use these free tools to see if they find anything,
Manually Update them before running full scans,
Try not to use your computer while the scans are running, (one at a time of course).
See this tutorial on how to download and run Malwarebytes,
Malwarebytes Anti-Malware Free
Also use the Custom scan option not the Threat scan,
Please Do Not clean/ Delete or Remove Any detections before posting the scan results first before review especially Malwarebytes,
http://www.malwarebytes.org/products/malwarebytes_free
SAS is safe to remove anything it finds
http://www.superantispyware.com/?tag=SUPERANTISPYWARE
My System SpecsSystem Spec
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 Downloading stops unless mouse is continuously moved




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