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Windows 7: YouTube keep getting white screen of death

27 Nov 2014   #1
jdtla

Windows 7 Home Premium 64bit
 
 
YouTube keep getting white screen of death

I'm new to any tech support site, so please forgive me if this has been addressed already. I've spent quite a while looking for this problem before starting this thread. Several months ago soon after a Flash update I started having videos either go straight to the wsod or play for a short time then get it. It happens after I've been watching videos for a while, and I usually have more than one window open, something i always have done. I've read it's to protect my computer from crashing, that flash is needing more resources than my computer has. I close my browser, reopen then it plays, or I switch to another window and it plays, but sometimes it won't at all. A reboot brings it back again. I'm confused about the 'protecting' my computer because I'm not doing anything different, and never had my computer crash while watching videos before. It happens in IE and Firefox too. I'm happy to give you any information you need to help me. Thank you so much and happy Thanksgiving.
Flash version: 15.0.0.239


My System SpecsSystem Spec
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27 Nov 2014   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
Internet explorer,
Make sure Adobe shockwave flash element is Enabled, Use Alt+TA or Gear symbol on the top right and Manage add-ons.

Switch to Software rendering,
Internet Explorer GPU Hardware Acceleration - Turn On or Off
Use the (Do I have Java) listing on this page,
java.com: Java + You
See this for flash player troubleshooting,
Flash Player Help | Flash Player Help
Check your Silverlight version here,
Get Silverlight | Microsoft Silverlight
If you see a Blue circle with a slash through it,
Right click it to Disable Active x filtering,

Also available with Alt+T or Gear symbol on the top right and Safety/ Uncheck Active x filtering.

Use Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here,
Cheers.
My System SpecsSystem Spec
29 Nov 2014   #3
jdtla

Windows 7 Home Premium 64bit
 
 

Thank you for your response and help Here are the screen shots you asked for. I also want to say I'm sorry for the loss of your friends.

YouTube keep getting white screen of death-capture.jpg

YouTube keep getting white screen of death-capture1.jpg

YouTube keep getting white screen of death-capture2.jpg

YouTube keep getting white screen of death-capture3.jpg

YouTube keep getting white screen of death-capture4.jpg

YouTube keep getting white screen of death-capture5.jpg

YouTube keep getting white screen of death-capture6.jpg


My System SpecsSystem Spec
.

01 Dec 2014   #4
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and thank you,
Temp files delete,
Run this as administrator and Start the scanner,
Shut your machine down after it finishes,
http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/

It's up to you but allot of those Unchecked items need to be checked if you ever uninstall or update the utility it belongs to otherwise you'll end up with Unknowns listed,
And between you and I Java from Oracle and Flash player really isn't needed to play youtube videos you could simply Disable Flash element in manage add-ons,

Reset ie11 would be the next easiest test,
Export Favorites to html file before resetting Internet explorer/ just to be safe.
Internet Explorer - Import and Export Favorites

Tutorial of Resetting Internet explorer,
Internet Explorer - Reset
Accessing Internet Options from the Start menu search,
Reset process first opening Internet explorer

See what this does,
Use No Add-ons mode/ Click the Start button and type in the search box,
Internet explorer

Click on the suggestion (No Add-ons) or itís located at,
Start/ All programs/ Accessories folder/ System tools folder/ No add-ons.
http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons#ie=ie-10-win-7

Activate EPM if on a 64 bit version of windows,
http://www.sevenforums.com/tutorials/280434-internet-explorer-10-enable-32-bit-64-bit-ie10-windows-7-a.html#post2312336

Add the Run box to the Start menu list,
http://www.sevenforums.com/tutorials/559-start-menu-add-run-button.html
Open the Run command and Paste this into it and Okay,
"C:\Program Files\Internet Explorer\iexplore.exe" -extoff
My System SpecsSystem Spec
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