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Windows 7: Can't set IE11 as default browser

30 Nov 2014   #11
rangerws

windows 7 64bit
 
 
Can't set IE etc

To Layback Bear - I checked that version and the two files have exactly the same contents. I will keep Bleeping in mind for future situations. Thanks


My System SpecsSystem Spec
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30 Nov 2014   #12
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Yep but if you use Ctrl+E and see what is listed in the little boxes it might show which search is still there and then what is triggering the popup message,
It could very well be a malware so yes please do use Adwcleaner
Post the results as a Text attachment not as a doc file nobody wants your possible bugs
My System SpecsSystem Spec
30 Nov 2014   #13
rangerws

windows 7 64bit
 
 
Can't set IE etc

To ThrashZone- ran adwcleaner and it reported NO issues. as did Junkware Removal Tool v6.4. Hitman Pro
reported one cookie


Attached Thumbnails
Can't set IE11 as default browser-hitman141130.jpg  
My System SpecsSystem Spec
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30 Nov 2014   #14
rangerws

windows 7 64bit
 
 
Can't set IE etc

To ThrashZone- for what it's worth, I had another bad slowdown this afternoon on my computer, which made me look at Task Manager. To my (uneducated) eye there was no stand-out issue, until I noticed (again) two
items under Processes usually run without any description. I went to the BleepinComputer site because I had
seen tabs for Startup And Uninstall List and found both, with a sigificant number of listings with status X; the
two items are csrss.exe and winlogon.exe. While I was typing this message, I went back to Task Manager listing and discovered TWO entries for csrss.exe.
A third entry is GFNEXSrv.exe, which is "not known" on the bleepingcomputer web site.
ps- if you would prefer to ask and not BE asked, let me know!
My System SpecsSystem Spec
01 Dec 2014   #15
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

I believe we're still waiting for the show all-ons list pages,
Use Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here,
Cheers.
My System SpecsSystem Spec
01 Dec 2014   #16
rangerws

windows 7 64bit
 
 
Can't set IE etc

To ThrashZone- thanks for the update, sorry I didn't get back to you earlier, just became a grandad for the 4th time last night. I will work on the lists (as JPGs) and start running through the test steps and post results later.
My System SpecsSystem Spec
01 Dec 2014   #17
rangerws

windows 7 64bit
 
 
Can't set IE etc

To ThrashZone- OK, worked my way thru a couple of steps.
First, I signed on normally and and printed out the list of startups and services using MSConfig under a "Normal" boot but as JPGs as per original request.

Then, I logged in as Admin and performed the "Selective" boot and printed the same startups and services
using MSCongfig again. Note that Panda Antivirus and Zonealrm firewall refused to close, when I clicked on Apply or OK (tried both ways) before "restarting".

I tried the last step both as Admin and regular (non-Admin) users- the IE not default message window came
up for both users when I clicked on IE.

So now I'm on to the next step(s). Attached are before/after jpgs of MSConfig Startup and Service (non MS)
items


Attached Thumbnails
Can't set IE11 as default browser-rangerws-ie11-mscnfig-st-ups-normal.jpg   Can't set IE11 as default browser-rangerws-ie11-msconfig-srvis-normal.jpg   Can't set IE11 as default browser-rangerws-ie11-mscnfig-st-ups-selective.jpg   Can't set IE11 as default browser-rangerws-ie11-mscnfig-srvs-selective.jpg  
My System SpecsSystem Spec
01 Dec 2014   #18
rangerws

windows 7 64bit
 
 
Can't set IE etc

To ThrashZone- So after a brief timeout and re-reading STEP TWO, the results of STEP ONE say it's not
a non-MS item (unless it's Panda or ZAlarm firewall) so I'm not supposed to do further steps.
In further review of what is running, we have:
some of Panda, not all-
some of Zonealarm, not all
all of MS services-
some of Winpatrol- under Processes
Two Toshiba items (Config...) in Processes
.... and two items that concern me in Processes are...
csrss.exe and winlogon.exe- both of these never show descriptions or user name, both have been reported
as potential bad guys, and on my system, if I right-click on them to get "Properties", nothing happens;
on all OTHER entries under Processes, all show a Properties screen pointing to where the programs are
located. Even if I do a search on my C drive, nothing is reported on these two.
Anyway, going to go back to normal start-up- without the proper services on my touch-pad, I could really make a mess with this dumb tap=to=delete feature.
Hope you have something else for me to check, thanks
Wayne
My System SpecsSystem Spec
02 Dec 2014   #19
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi I'm not seeing anything bad about those entries,
Win patrol is interesting though as to why you have a third party firewall ?
Is csrss.exe a safe process ? - Microsoft Community

On another note please before uploading screen shots crop the background down to just around the actual image
Pretty small images on a huge background.
My System SpecsSystem Spec
02 Dec 2014   #20
rangerws

windows 7 64bit
 
 
can't set IE11 etc

To ThrashZone- thanks for the update
re csrss and winlogon- the Microsoft Community explains the what and why but there are two possible
differences: 1) that user states "I get two csrss processes and they do allow you to see properties and they
say they are from Microsoft- I can't get a properties window for either of these, and I can't even find the csrss
file on my C: drive (the only winlogon file I found is in a malwarebytes chameleon directory.
2) another :help" website lists over 75 versions of csrss.exe that have been verified as malware, trojans, etc.
see Startup Programs Database
Re the third party firewall- have used zonealarm firewall for maybe more than 10 years- from back in the days
when products built into microsoft were considered not as good as 3rd party ones, not sure that has changed today. I use winpatrol for similar reasons.
Point re cropping jpgs noted, I tried to do that,
So what's next!
My System SpecsSystem Spec
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 Can't set IE11 as default browser




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