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Windows 7: Why does my browsers shutdown when i try to download anything.

28 Nov 2014   #1
Sturges6

Windows 7 Ultimate x64
 
 
Why does my browsers shutdown when i try to download anything.

I recently ran a adware scan to get rid of my adware. Upon completion I am no longer able to download anything do to my security settings. When I hit the run button after I click download it says cannont download do you want to retry and then before I can click retry my browser crashes and restarts. I am running windows 7 and it happens in both IE and google chrome. Ive tried to reset my IE and tried to run it without add ons and nothing is helping me. It says the same thing cannont download.


My System SpecsSystem Spec
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28 Nov 2014   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
What malware was found and with what utility ?
If your having issues downloading these scanners use safe mode with networking and run them twice once in s.m.w.n. and booting normally,
Review Jacee’s instructions to run Adwcleaner here post #7,
Ignore the title of the thread,
http://www.sevenforums.com/system-security/316404-instant-savings-app.html
Screen shot of the download button to use for Adwcleaner
You can use these free tools to see if they find anything,
Manually Update them before running full scans,
Try not to use your computer while the scans are running, (one at a time of course).
See this tutorial on how to download and run Malwarebytes,
http://www.sevenforums.com/tutorials/338716-malwarebytes-anti-malware-free.html
Also use the Custom scan option not the Threat scan,

Please Do Not clean/ Delete or Remove Any detections before posting the scan results first before review especially Malwarebytes,
http://www.malwarebytes.org/products/malwarebytes_free
SAS is safe to remove anything it finds
http://www.superantispyware.com/?tag=SUPERANTISPYWARE
This one is the longest up to 4 hours, the others are only about 45 minutes,
http://www.microsoft.com/security/scanner/en-us/default.aspx
My System SpecsSystem Spec
28 Nov 2014   #3
Sturges6

Windows 7 Ultimate x64
 
 

I tried to download ADWcleaner again so I can run it again. I used this site AdwCleaner - Free download and software reviews - CNET Download.com like I said I cant download anything period and when I try to download something my browser instantly shuts down.

I cant download anything. Period. Nothing can be downloaded on my computer. I cant run anything and I cant save anything. its all locked down. I press run, it starts to run when % is complete it says running scan, then file cannot be downloaded and my IE shuts down.
My System SpecsSystem Spec
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29 Nov 2014   #4
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and sorry I should of posted these directions.
Safe mode with networking,
Shut down your machine, Unplug-Hold the power button down for 30/45 seconds (Power Drain)
If a laptop remove the battery and do the above,
Power up and Tap the F8 key continuously until you see a black page with white text,
Use the down arrow key to toggle to safe mode with networking/ hit the enter key.
Login as usual
Other advanced methods,
http://www.sevenforums.com/tutorials/69585-safe-mode.html
http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode
My System SpecsSystem Spec
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 Why does my browsers shutdown when i try to download anything.




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