Can't install IE 11 on Windows 7 x64


  1. pstephan
    Posts : 3
    Windows 7 Pro x64
       New #1

    Can't install IE 11 on Windows 7 x64


    I am trying to re-install IE 11, but it keeps reporting "Internet Explorer did not finish installing". I have tried a number of suggested solutions including Safe Mode and using msconfig to disable all services. Each time I try to run the installer I do see four entries in the Application Event Log from the Windows Error Reporting source. Two have an event name of "WindowsWcpOtherFailure3" and two have an event name of "CbsPackageServicingFailure2". However, I am not able to get much more useful information. Any assistance would be greatly appreciated. FYI, all other Windows updates have been installed and I even uninstalled my anti-virus to make sure it wasn't getting in the way.
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  3. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #2

    You might try some of the ideas as explained by Microsoft
    Troubleshooting a failed installation of Internet Explorer 11
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  4. pstephan
    Posts : 3
    Windows 7 Pro x64
    Thread Starter
       New #3

    Richard,
    Thanks for the quick response. Unfortunately, I already ran across that pushed and followed those instructions without success.

    Paul
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  6. ThrashZone
    Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       New #4

    Hi and welcome to SevenForums,
    What antivirus do you use and other third party utility "tune up"....
    If you choose to Uninstall ie9-10-11 see this,
    Internet Explorer 10 - Install or Uninstall in Windows 7

    See a video here Uninstall three versions of ie in about three minutes,
    Internet Explorer 9 - Uninstall

    Windows Update Settings - Change

    Windows Update - Hide or Restore Hidden Updates
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  7. pstephan
    Posts : 3
    Windows 7 Pro x64
    Thread Starter
       New #5

    I got it installed. I used msconfig to perform a clean boot (https://support.microsoft.com/kb/929135) and then used Windows Update to install IE 9. Then I rebooted and ran the IE 11 installer and it worked!
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  8. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #6

    That's great, glad that it worked out for you.
      My Computer
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