Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Could not display www.walmart.com and other websites from any browser

03 Dec 2014   #1
jmosk

Windows 7
 
 
Could not display www.walmart.com and other websites from any browser

I was at a loss to determine why accessing www.walmart.com from any browser returned a blank browser screen. I tried a lot of things that are mentioned on other sites. I was going to post a question here when I thought of one other thing to check and sure enough that lead me to the problem that I was then able to fix. I am posting this message so others that run into this issue can try to steps shown including what I found to be the fix for my particular case. Others that have a problem of a few specific web sites that do not display at all regardless of which browser they use, could walk through these steps to try to track down the problem.

1) Reset the computer
2) Try running the browser without add ons
3) Run a virus scan
4) Check the HOSTS file to make sure the website name was not added to this file to return the wrong IP address instead of what comes back from the DNS server
5) Verify that the DNS server address in the TCP/IP settings for the adapter is pointing to a valid DNS server (control panel / network / adapter settings / right click on the adapter you are connected to / click on TCP/IP IP4 and look at the properties. Insure the DNS is one that you know is a good one. If you are not sure of your ISPs DNS server address, you can use 8.8.8.8 which is Google's DNS.

In my case, trying 1 - 4 did not resolve the issue. I looked up the correct IP address for the web site that was not displaying correctly using web tools. I then opened a DOS window (execute cmd.exe) and did a ping to that website (ping website.com). It returns the IP address of the website. When I found the address being returned did not match the address listed for the site, I suspected that at some point in time a virus changed the DNS server address being used by my computer. A virus scan will not see a changed DNS address as a problem so this change goes undetected. You can change the DNS settings to automatically obtain the DNS from your ISP or you can use a specific DNS which you know is a good one.

The DNS that the virus had put in place, was one that redirected certain websites to phony web sites they created. Luckily in my case, the site as returning a blank screen instead of a site that looked real where they could steal personal information.


My System SpecsSystem Spec
.
03 Dec 2014   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi what did you scan with ?
My System SpecsSystem Spec
04 Dec 2014   #3
jmosk

Windows 7
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi what did you scan with ?
I scanned using Norton Internet Security as well as Malwarebytes Anti-Malware.
My System SpecsSystem Spec
.

04 Dec 2014   #4
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and thank you
The link you posted worked fine,
Review Jacee’s instructions to run Adwcleaner here post #7,
Ignore the title of the thread,
http://www.sevenforums.com/system-security/316404-instant-savings-app.html
Screen shot of the download button to use for Adwcleaner
Post the scan results,
Cheers.
My System SpecsSystem Spec
04 Dec 2014   #5
jmosk

Windows 7
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi and thank you
The link you posted worked fine,
Review Jacee’s instructions to run Adwcleaner here post #7,
Ignore the title of the thread,
http://www.sevenforums.com/system-security/316404-instant-savings-app.html
Screen shot of the download button to use for Adwcleaner
Post the scan results,
Cheers.

Perhaps you did not read the post entirely. This post was to let others know steps they might take to solve similar problems. The issue turned out to be #5 in the list of steps. Some virus had changed the DNS address for the adapter used to access the Internet so that a hacked DNS server was being used. That server was redirecting www.walmart.com and other web sites to invalid or hacked web pages. The solution was to put the DNS server address back to a legitimate DNS server. Be it the one for your ISP or the one from Google which is 8.8.8.8.
My System SpecsSystem Spec
04 Dec 2014   #6
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Related thread

Quote   Quote: Originally Posted by jmosk View Post
Quote   Quote: Originally Posted by ThrashZone View Post
Hi and thank you
The link you posted worked fine,
Review Jacee’s instructions to run Adwcleaner here post #7,
Ignore the title of the thread,
http://www.sevenforums.com/system-security/316404-instant-savings-app.html
Screen shot of the download button to use for Adwcleaner
Post the scan results,
Cheers.

Perhaps you did not read the post entirely. This post was to let others know steps they might take to solve similar problems. The issue turned out to be #5 in the list of steps. Some virus had changed the DNS address for the adapter used to access the Internet so that a hacked DNS server was being used. That server was redirecting www.walmart.com and other web sites to invalid or hacked web pages. The solution was to put the DNS server address back to a legitimate DNS server. Be it the one for your ISP or the one from Google which is 8.8.8.8.
See this thread also:

Can not access SOME web sites
My System SpecsSystem Spec
04 Dec 2014   #7
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

I was posting possibly a better scanner than you used to look for more corruptions since none you used found anything,

I doubt any virus... would just alter the dns and leave quietly
My System SpecsSystem Spec
04 Dec 2014   #8
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Virus Scan?

Quote   Quote: Originally Posted by ThrashZone View Post
I was posting possibly a better scanner than you used to look for more corruptions since none you used found anything,

I doubt any virus... would just alter the dns and leave quietly
Agreed!
My System SpecsSystem Spec
Reply

 Could not display www.walmart.com and other websites from any browser




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Accessing websites without a browser
Hello all! So I have a friend that cannot access the internet. It is not a network stack issue, it was a user issue instead involving mucking up IE and deleting Chrome. There is or at least used to be a way to access a specific website I think from the help screen, but I cant seem to find it. It...
Browsers & Mail
Browser does not connect websites unless I re-enter URL or hit F5
This problem started about a month ago. Many sites (not all) will not connect anymore unless I re-enter the URL or press F5 repeatedly. A few sites will not connect at all. Downloads give a message that the file or program cannot be downloaded, but if I press “try again”, it says resuming,...
Browsers & Mail
Browser keeps forgetting how to get to websites...
I have a strange networking problem - my browsers seem to keep forgetting where certain websites are, but just for a couple of minutes at a time. So I can be happily browsing a website, then suddenly it will just start timing out and I won't be able to access at all for 2-3 minutes, then all of...
Network & Sharing
Cannot login to certain websites in any browser
Hi, I recently bought a new Asus Laptop and am having difficulty login into some of my universities pages with the new computer (namely outlook web access and some library login pages). This happens regardless of connection type (LAN, WLAN and Mobile Broadband). I have reset IPCONFIG and other...
Browsers & Mail


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 19:27.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App