Unable to connect to hotmail

Hi Guys,

Bit of a weird issue i'm having here. All started last night when i tried to go onto Hotmail , then it was taking an unusually long time to load then eventually a page saying webpage unavailable. Every other phone , laptop etc connected to the router is able to get on it no bother so it seems to be exclusive to my laptop. I've tried a variety of things as listed below and cannot seem to figure out whats going wrong.

1. Cleared cache
2. Different browsers (IE & Chrome)
3. Disabled firewall
4. Flushed DNS
5.Rebooted Router
6. Rebooted Laptop

Any help/suggestions would be greatly appreciated

Thanks

Lee

Bibbster said:

Hi Guys,

Bit of a weird issue i'm having here. All started last night when i tried to go onto Hotmail , then it was taking an unusually long time to load then eventually a page saying webpage unavailable. Every other phone , laptop etc connected to the router is able to get on it no bother so it seems to be exclusive to my laptop. I've tried a variety of things as listed below and cannot seem to figure out whats going wrong.

1. Cleared cache
2. Different browsers (IE & Chrome)
3. Disabled firewall
4. Flushed DNS
5.Rebooted Router
6. Rebooted Laptop

Any help/suggestions would be greatly appreciated

Thanks

Lee

Just a shot in the dark, have you downloaded any new MS patches on the laptop?

Sir George said:

Bibbster said:

Hi Guys,

Bit of a weird issue i'm having here. All started last night when i tried to go onto Hotmail , then it was taking an unusually long time to load then eventually a page saying webpage unavailable. Every other phone , laptop etc connected to the router is able to get on it no bother so it seems to be exclusive to my laptop. I've tried a variety of things as listed below and cannot seem to figure out whats going wrong.

1. Cleared cache
2. Different browsers (IE & Chrome)
3. Disabled firewall
4. Flushed DNS
5.Rebooted Router
6. Rebooted Laptop

Any help/suggestions would be greatly appreciated

Thanks

Lee

Just a shot in the dark, have you downloaded any new MS patches on the laptop?

Last one according to the update history log was on 21/12/14. This being 'Internet Explorer 11 for Windows 7 for x64-based Systems (KB3025390)'. So was installed a good few days before issues began

ThrashZone said:

Hi and welcome to SevenForums,
Have you tried to use a different network via wifi from a library or a neighbors wifi...?

I've not tried that yet partly cause i live in the middle of nowhere and have no neighbors lol.

Slartybart said:

What client do you use to connect to Hotmail on the laptop. MS made some changes back when they migrated users to Outlook.com (essentially Hotmail, but not exactly). I think this would have been apparent a while ago, but you never know.

There are also some new account security features (although not necessarily that new).

And then ... there's the Outlook Connector (I'm not familiar with that at all, but it might be part of the equation)

Suggestion: Log into your Hotmail account on the web and check the configuration there. If there are any 'verify my account' links, try those. If there are additional security features, look through those and see how they might apply to the client you use.

The fact that different devices connect doesn't help troubleshoot the issue on your laptop, other than prove that it's not a router issue - that's a good thing. Thanks for that information. Those devices use different clients no doubt.

There's always the option of changing the protocol from HTML to Imap or POP3 - but save that for last (some research is required).

That's all I can think of given the information I have. You could preempt my next request by posting the configuration on your client.

Be sure to clear anything sensitive from the information you post, such as your eMail address (double check before posting ... sometimes the eMail address is also shown in the title bar of a window).

Bill
.

I'm just accessing it through a browser , predominantly Chrome but have also resorted to trying IE ().
It seems to be anything with live.com(or.co.uk) just won't load.

So mail.live.com , live.com ,outlook.com all wont work. Just getting a message saying 'This page can’t be displayed'.