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Windows 7: IE gone missing...

06 Jan 2015   #1
cottonball

Windows 7 Home Premium
 
 
IE gone missing...

Hi folks!

Would certainly appreciate some help.

Trying to help a neighbor with a 'troubled' computer. Was told there was a virus found, he decided to remove it with MSE, and then, decided to remove miscellaneous files 'manually'.

Well, now, Internet Explorer is nowhere to be found, Internet Options in Control Panel is not there either, and downloading IE11 gets nowhere in a hurry with "IE11 setup utility has stopped working."
The following is also referenced at some point as something that cannot be found: http:go.microsoft.com/fwlink/?LinkId=299204


Additional info:
MSE no longer runs
MBAM does not install
Windows Updates back to Sept 2013 failed

Thought of a Clean Install, however, the Product Key is partly worn out, and cannot figure out the last 5 digits/letters.

Any suggestions as to how to get IE back and running?

Thanks for the help!


My System SpecsSystem Spec
.
06 Jan 2015   #2
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Can you get Belarc Advisor to install? You can get the Prod key that way. Maybe you could try a repair install if you can get the product key.

Have you tried System Restore from before the "Virus" and file removal?

Maybe SFC scan at boot with a System restore cd?
My System SpecsSystem Spec
06 Jan 2015   #3
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Nah, the Belarc Advisor product key does not belong to that PC. It is a generic key the OEMs use for mass activation. He needs the key from the COA sticker or a new license which will set him back $99.

Microsoft Windows 7 Home Premium SP1 64-bit - Operating Systems - Newegg.com

Alternatively he could ask the manufacturer of his PC for an installation disc. That may be cheaper. But the one time expense for a new OS may incent the person to make images in the future.
My System SpecsSystem Spec
.

06 Jan 2015   #4
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Quote   Quote: Originally Posted by whs View Post
Nah, the Belarc Advisor product key does not belong to that PC. It is a generic key the OEMs use for mass activation. He needs the key from the COA sticker or a new license which will set him back $99.

Microsoft Windows 7 Home Premium SP1 64-bit - Operating Systems - Newegg.com

Alternatively he could ask the manufacturer of his PC for an installation disc. That may be cheaper. But the one time expense for a new OS may incent the person to make images in the future.
Belarc has always worked for me. Is this only a problem with OEM in regards to Belarc?
My System SpecsSystem Spec
06 Jan 2015   #5
cottonball

Windows 7 Home Premium
 
 

Thank you for the replies!

@Gator,

Belarc does not show the Product Key on the COA sticker, just the SLP key used by Asus.

System Restore does not show any Restore Points, and there is no Recovery/Restore CD.
Ran SFC in normal and safe mode, and found no issues.


@whs,

Asus has no installation disk for that netbook, which has Windows 7 Starter 32-bit on it.

It does have a Recovery Partition, but it shows up as having just 7 KBs of info, and that doesn't look good...
My System SpecsSystem Spec
06 Jan 2015   #6
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Here seems to be a website from where you can get a Starter .iso. No idea though whether that is any good.

Clean Reinstall - Factory OEM Windows 7

But you would still have to be able to read the COA sticker.

Try that recovery partition anyhow. What can you lose.
My System SpecsSystem Spec
06 Jan 2015   #7
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Quote:
Is this only a problem with OEM in regards to Belarc?
Not only Belarc - any keyfinder. The key they find in an OEM system is not the key that belongs to the system. For that you have the COA.
My System SpecsSystem Spec
06 Jan 2015   #8
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by whs View Post
Here seems to be a website from where you can get a Starter .iso. No idea though whether that is any good.

Clean Reinstall - Factory OEM Windows 7

But you would still have to be able to read the COA sticker.

Try that recovery partition anyhow. What can you lose.
Wolfgang, I replaced your link with step one of Greg's tutorial which has the official link to download and instructions to get the Starter ISO.
My System SpecsSystem Spec
06 Jan 2015   #9
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

OK, no problem, Thanks. I did not remember it was in Greg's tut although I helped him to edit it, LOL. My memory is really bad.
My System SpecsSystem Spec
06 Jan 2015   #10
derekimo

Microsoft Community Contributor Award Recipient

 
 

You're welcome.
My System SpecsSystem Spec
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