Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Internet Explorer 11 gone - but "is already installed on this system"

07 Feb 2015   #21
bengta

Windows 7 Ultimate 64 bit SP1
 
 

Thanks! I'll be happy to run any and all tools you suggest. :-) The problem is still super annoying.

Attached is the new log result from the latest Kaspersky scan.




Attached Files
File Type: txt Kaspersky scan 2015-02-07.txt (633.6 KB, 1 views)
My System SpecsSystem Spec
.
08 Feb 2015   #22
cflusflwfl

Windows 7 64 bit Professional
 
 

I had this happen to me. To fix it, I did a system restore point back to before the problem arose. I then did all the cleanup steps.
My System SpecsSystem Spec
08 Feb 2015   #23
bengta

Windows 7 Ultimate 64 bit SP1
 
 

Quote   Quote: Originally Posted by cflusflwfl View Post
I had this happen to me. To fix it, I did a system restore point back to before the problem arose. I then did all the cleanup steps.
I tried rolling back also, but it didn't help. And now my system says that I don't have any restore points, so I can't try again... But thanks for the tip!
My System SpecsSystem Spec
.

08 Feb 2015   #24
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Ok, TDSSkiller looks good - still says it's waiting on KSN to return results (labs DB to check suspicious files - the heavy lifting was already done), the 2nd run should have picked up the results ?????

I'm not going to worry too much about possible threats, real threats yes. Suspicious files are usually harmless or false positives. The scanners just want to do a good job, so they over report sometimes.

If you're curious though ... the VirusTotal uploader referenced in the tutorial can be used to check files in the TDSSkiller quarantine.
For each copy in the quarantine folder - right click -> send to VirusTotal. You'll see a report in your browser that gives you some idea of the severity - ignore the happy/sad 'meter' - more important is the ratio of virus engines 2/50, 30/50). A low ratio indicates a fairly safe file, a high ration requires more investigation. It's a bit of work, but also a learning experience.

Now about IE 11.

Time for a bigger hammer!

Turn off automatic Windows update -> set it to Check for updates but let me choose...

In Control Panel -> Programs & Features
Uninstall any IE present in the list

In Windows Update -> Update history -> Installed updates
Uninstall any IE in the list

The objective is to roll back IE all the way to IE 8, so continue to uninstall IE

Let's see how far that gets you .... you might get stuck on the first uninstall since IE is the main thrust of your thread.

Post how it goes, if you get stuck, I'll try to figure out a way around it.
My System SpecsSystem Spec
08 Feb 2015   #25
bengta

Windows 7 Ultimate 64 bit SP1
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Time for a bigger hammer!

Turn off automatic Windows update -> set it to Check for updates but let me choose...
Yes, lets go for the big hammer!
Already done... (I always have that setting on actually.)

Quote   Quote: Originally Posted by Slartybart View Post
In Control Panel -> Programs & Features
Uninstall any IE present in the list

In Windows Update -> Update history -> Installed updates
Uninstall any IE in the list
I did that before posting my question here. No IE present anywhere in the computer. If you check the initial posting, there is no trace of IE in neither updates history nor Programs and Features. So I don't know how to get down to IE8...

Quote   Quote: Originally Posted by Slartybart View Post
The objective is to roll back IE all the way to IE 8, so continue to uninstall IE

Let's see how far that gets you .... you might get stuck on the first uninstall since IE is the main thrust of your thread.

Post how it goes, if you get stuck, I'll try to figure out a way around it.
Alas, we need to figure a way around it. I'm not sure if you can see the screenshots in the original post? But anyway, there is no trace of IE in those lists...
My System SpecsSystem Spec
08 Feb 2015   #26
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I thought that might be a problem - yep I read your #1 post a few times. Just wanted to make sure before digging too deep.


If any of these updates are installed, please uninstall them and restart your machine.

KB 2533623
KB 2639308
KB 2670838
KB 2729094
KB 2731771
KB 2786081
KB 3008923
KB 3025390

Some are IE 11 related and the rest are pre-requisites for IE 10. The transition from IE 9 -> IE 11 was a bit messy. MS straightened it all out, but if you got caught in the middle, there are issues (I had them and rolled back to IE 8, then up to 11)

So the smallest big hammer is to get rid of the prerequisites. If that proves fruitless, the thinking cap goes back and and we attack from a different angle.

Bill
.
My System SpecsSystem Spec
08 Feb 2015   #27
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I'm backtracking a bit. Please follow this guide to remove Speedupmy PC. It's a nuisance program.

The guide asks you to run some of the scanners you already ran, please complete the entire guide even though you ran a scanner before.

Just run the AdwCleaner and Malwarebyes (Mbam) you have on your machine - update definitions if available.
Post the logs here not on Malwaretips - thanks

Also, could you post a screen shot of your installed programs? It might take more than one image - that's ok.

Bill
.
My System SpecsSystem Spec
08 Feb 2015   #28
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

What happens if you click IE?

Or launch C:\Program Files\Internet Explorer\iexplore.exe

Go to Control Panel - > Internet Options -> Advnaced tab

Press the [ Reset ] button.

Then [ Ok ] out of Internet Options

What's the status - still saying already installed or - is installing?
My System SpecsSystem Spec
09 Feb 2015   #29
bengta

Windows 7 Ultimate 64 bit SP1
 
 

Hi Bill!

Quote   Quote: Originally Posted by Slartybart View Post
I'm backtracking a bit. Please follow this guide to remove Speedupmy PC. It's a nuisance program.
Which guide is that? There was no link - or I'm blind
My System SpecsSystem Spec
09 Feb 2015   #30
bengta

Windows 7 Ultimate 64 bit SP1
 
 

Quote   Quote: Originally Posted by Slartybart View Post
What happens if you click IE?

Or launch C:\Program Files\Internet Explorer\iexplore.exe
I can't click it anywhere, and the Internet Explorer folder contains two folders, en-US and Plugins, plus two .dll files only

Quote   Quote: Originally Posted by Slartybart View Post
Go to Control Panel - > Internet Options -> Advnaced tab
There are no Internet Options in the Control Panel any more

Quote   Quote: Originally Posted by Slartybart View Post
There

Press the [ Reset ] button.

Then [ Ok ] out of Internet Options

What's the status - still saying already installed or - is installing?
No Internet Options = not possible to perform.
My System SpecsSystem Spec
Reply

 Internet Explorer 11 gone - but "is already installed on this system"




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Removing a "Trusted Publisher" from Internet Explorer and Office 2007
Comodo Security Solutions is listed as a "Trusted Publisher" in both Word 2007 as well as IE 10 Preview. I was unable to remove it even after reverting to IE8. Running WIN 7_64 and IE10 currently with Kaspersky Internet Security 2013. I was able to remove Comodo Security Solutions from "trusted...
System Security
2nd Installed Harddrive identified by Windows 7 as "System Reserved"
I purchased a new 1TB harddrive to host Windows 7. The installation was without any problem. Prior to installation, I removed all harddrives, including another 1TB data backup harddrive. When I installed the second drive, with all my important backed up data, it comes identified by Windows 7 as...
Hardware & Devices
"dependency chain" "windows 7" internet "windows explorer"
"dependency chain" "windows 7" internet "windows explorer" At the time of this writing, this search in Google will produce one result at best. Am I searching the wrong things? I have tried a couple handfuls of variants, and I am coming up with zilch. Though I am fairly well versed in...
System Security
Installed SSD. Move "System Reserved" to SSD and make SSD boot?
Hello. I recently installed a SSD into my setup. I didn't have a Win7 64bit disk, so I booted into the HDD's OS and installed via .iso (I didn't want to burn it, as that always seems to fail. I wanted to get the System Restore partition installed on the SSD, so I tried booting to a Win 32bit...
Installation & Setup
Internet Explorer "about:Tabs" - Show More Rows of Sites
How to Show More Rows of Sites in "about:Tabs" in IE9 and IE10 This tutorial will show you how to have 2 to 5 rows of Your most popular sites (IE9) or Frequent (IE10) sites when you open the about:Tabs page (New Tab page) in IE9 and IE10. Unless you changed what the new tab page opens to,...
Tutorials
why is "send page by email" greyed out in Internet Explorer 8?
Does anyone know why "send page by email" is greyed out in Internet Explorer 8? This add-on is installed and enabled in IE 8, but it still will not work. I normally use Firefox and even though I read a few bad reviews about it's “Email the Web” add-on, I went ahead and installed it because...
Browsers & Mail


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 17:25.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App