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Windows 7: Internet Explorer 11 gone - but "is already installed on this system"

09 Feb 2015   #31
bengta

Windows 7 Ultimate 64 bit SP1
 
 

Quote   Quote: Originally Posted by Slartybart View Post
I thought that might be a problem - yep I read your #1 post a few times. Just wanted to make sure before digging too deep.


If any of these updates are installed, please uninstall them and restart your machine.

KB 2533623
KB 2639308
KB 2670838
KB 2729094
KB 2731771
KB 2786081
KB 3008923
KB 3025390

Some are IE 11 related and the rest are pre-requisites for IE 10. The transition from IE 9 -> IE 11 was a bit messy. MS straightened it all out, but if you got caught in the middle, there are issues (I had them and rolled back to IE 8, then up to 11)

So the smallest big hammer is to get rid of the prerequisites. If that proves fruitless, the thinking cap goes back and and we attack from a different angle.

Bill
Here's a list of all my windows updates - before I removed the ones in the above list:

Code:
HotFixID
KB2670838
KB2830477
KB2592687
KB971033
KB2305420
KB2393802
KB2479943
KB2491683
KB2492386
KB2506014
KB2506212
KB2506928
KB2509553
KB2511455
KB2515325
KB2533552
KB2534366
KB2536275
KB2536276
KB2544893
KB2545698
KB2547666
KB2552343
KB2556532
KB2560656
KB2563227
KB2564958
KB2570947
KB2574819
KB2579686
KB2584146
KB2585542
KB2603229
KB2604115
KB2619339
KB2620704
KB2621440
KB2631813
KB2639308
KB2640148
KB2644615
KB2647753
KB2654428
KB2660075
KB2661254
KB2667402
KB2676562
KB2679255
KB2685811
KB2685813
KB2685939
KB2690533
KB2698365
KB2705219
KB2709630
KB2709715
KB2712808
KB2718704
KB2719033
KB2719857
KB2724197
KB2726535
KB2727528
KB2729094
KB2732059
KB2732487
KB2732500
KB2736422
KB2742599
KB2750841
KB2761217
KB2763523
KB2770660
KB2773072
KB2786081
KB2791765
KB2799494
KB2799926
KB2800095
KB2803821
KB2807986
KB2808679
KB2813170
KB2813347
KB2813430
KB2820331
KB2832414
KB2834140
KB2835361
KB2839894
KB2840631
KB2843630
KB2846960
KB2847077
KB2847311
KB2847927
KB2852386
KB2853952
KB2857650
KB2861191
KB2861698
KB2861855
KB2862152
KB2862330
KB2862335
KB2862966
KB2862973
KB2864058
KB2864202
KB2868038
KB2868116
KB2868626
KB2871997
KB2872339
KB2882822
KB2884256
KB2887069
KB2888049
KB2891804
KB2892074
KB2893294
KB2893519
KB2894844
KB2900986
KB2908783
KB2909210
KB2911501
KB2912390
KB2913152
KB2913431
KB2918077
KB2918614
KB2919469
KB2922229
KB2923545
KB2928562
KB2929437
KB2929733
KB2929755
KB2931356
KB2937610
KB2939576
KB2943357
KB2949927
KB2952664
KB2957189
KB2957503
KB2957509
KB2957689
KB2961072
KB2962872
KB2965788
KB2966583
KB2968294
KB2970228
KB2971850
KB2972100
KB2972211
KB2972280
KB2973112
KB2973201
KB2973337
KB2973351
KB2976897
KB2977292
KB2977728
KB2978092
KB2978120
KB2978668
KB2978742
KB2979570
KB2980245
KB2982378
KB2984972
KB2984976
KB2984981
KB2985461
KB2991963
KB2992611
KB2993651
KB2993958
KB2994023
KB2998527
KB3000061
KB3000869
KB3000988
KB3001554
KB3002885
KB3003743
KB3005607
KB3006121
KB3006226
KB3006625
KB3008627
KB3009736
KB3010788
KB3011780
KB3013126
KB3013410
KB3014406
KB3019215
KB3020388
KB3021674
KB3022777
KB3023266
KB958488
KB976002
KB976902
KB976932
KB982018
And I made a list of all my installed programs as well (requested in a different post...):
(using the awesome command wmic from a Command prompt, and, on the first line: /output:C:\InstallList.txt product get name,version
)

Code:
Name                                                            Version               
Google Talk Plugin                                              5.40.2.0              
Windows Installer Clean Up                                      3.00.00.0000          
KhalInstallWrapper                                              2.00.0000             
LPT System Updater Service                                      1.0.0.0               
Logitech Audio Echo Cancellation Component (64-bit)             1.00.0000             
Tresorit                                                        2.0.288.223           
Strawberry Perl                                                 5.12.256              
Windows Media Player Firefox Plugin                             1.0.0.8               
Unified Remote                                                  2.14.4.0              
FileBot                                                         4.0                   
ATW                                                             10.0.0                
Should I Remove It                                              1.0.4                 
erLT                                                            1.20.138.34           
Microsoft Application Error Reporting                           12.0.6015.5000        
Windows Live Essentials                                         15.4.3502.0922        
Logitech Communications Manager                                 1.00.0000             
Windows Live Writer                                             15.4.3502.0922        
CCC Help Polish                                                 2013.1206.1602.28764  
Apple Mobile Device Support                                     8.0.5.6               
Skype™ 7.0                                                     7.0.102               
CCC Help Danish                                                 2013.1206.1602.28764  
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148  9.0.30729.4148        
CameraHelperMsi                                                 13.51.815.0           
Microsoft Network Monitor 3.4                                   3.4.2350.0            
Windows Live Messenger                                          15.4.3538.0513        
LWS Twitter                                                     13.30.1346.0          
Microsoft Visual C++ 2010 Redistributable - x64 10.0.40219      10.0.40219            
iTunes                                                          12.0.1.26             
Microsoft Visual C++ 2005 Redistributable (x64)                 8.0.61000             
Image Resizer Powertoy Clone for Windows (64 bit)               2.1                   
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219     10.0.40219            
CCC Help French                                                 2013.1206.1602.28764  
Microsoft Sync Framework 2.0 Core Components (x64) ENU          2.0.1578.0            
System Requirements Lab Detection                               1.0.5.0               
Windows Live SOXE Definitions                                   15.4.3502.0922        
CrashPlan                                                       3.6.4                 
Call of Duty(R) - World at War(TM) 1.2 Patch                    1.2                   
Bonjour                                                         3.0.0.10              
calibre 64bit                                                   2.11.0                
Plex Media Server                                               0.9.1104              
Call of Duty(R) - World at War(TM)                              1.0                   
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610      11.0.60610            
Windows Live Communications Platform                            15.4.3502.0922        
Futuremark SystemInfo                                           4.22.211              
Seagate DiscWizard                                              13.0.14387            
Microsoft .NET Framework 4.5.1 (SVE)                            4.5.50938             
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610      11.0.60610            
Rosetta Stone Version 3                                         3.4.7.0               
Apple Software Update                                           2.1.3.127             
LWS Webcam Software                                             13.51.815.0           
Catalyst Control Center InstallProxy                            2013.1206.1603.28764  
LWS YouTube Plugin                                              13.31.1038.0          
Windows Live UX Platform Language Pack                          15.4.3508.1109        
iCloud                                                          4.0.6.28              
Acrobat.com                                                     1.6.65                
Google Drive                                                    1.19.8406.6504        
Windows Live Mail                                               15.4.3502.0922        
Java 7 Update 71                                                7.0.710               
Java(TM) SE Development Kit 6 Update 45 (64-bit)                1.6.0.450             
SyncToy 2.1 (x64)                                               2.1.0                 
MSVCRT_amd64                                                    15.4.2862.0708        
CCC Help Norwegian                                              2013.1206.1602.28764  
System Requirements Lab (64-bit)                                4.3.1.0               
CCC Help Turkish                                                2013.1206.1602.28764  
CCC Help Japanese                                               2013.1206.1602.28764  
CCC Help English                                                2013.1206.1602.28764  
LWS Facebook                                                    13.50.854.0           
Platform                                                        1.34                  
CCC Help German                                                 2013.1206.1602.28764  
Byki                                                            4.0                   
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610   11.0.60610            
Call of Duty(R) - World at War(TM) 1.5 Patch                    1.5                   
ccc-utility64                                                   2013.1206.1603.28764  
CCC Help Italian                                                2013.1206.1602.28764  
AMD Wireless Display v3.0                                       1.0.0.14              
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161  9.0.30729.6161        
Epson Customer Research Participation                           1.61.0000             
AMD Drag and Drop Transcoding                                   2.00.0000             
SharpKeys                                                       2.1.1000              
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161  9.0.30729.6161        
MSXML 4.0 SP2 (KB973688)                                        4.20.9876.0           
CCC Help Spanish                                                2013.1206.1602.28764  
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022       9.0.21022             
Adobe AIR                                                       15.0.0.249            
Windows Live Photo Common                                       15.4.3502.0922        
calibre                                                         2.15.0                
CCC Help Russian                                                2013.1206.1602.28764  
CCC Help Chinese Traditional                                    2013.1206.1602.28764  
Windows Live PIMT Platform                                      15.4.3508.1109        
D3DX10                                                          15.4.2368.0902        
Junk Mail filter update                                         15.4.3502.0922        
MSVCRT                                                          14.0.1468.721         
System Requirements Lab                                         4.3.1.0               
Box Sync                                                        4.0.6035.0            
Microsoft Visual C++ 2005 Redistributable (x64)                 8.0.56336             
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610   11.0.60610            
CCC Help Swedish                                                2013.1206.1602.28764  
LWS Pictures And Video                                          13.51.815.0           
Call of Duty(R) - World at War(TM) 1.7 Patch                    1.7                   
AMD Media Foundation Decoders                                   1.0.81206.1620        
NEC Electronics USB 3.0 Host Controller Driver                  1.0.17.0              
Google Update Helper                                            1.3.25.11             
SeaTools for Windows                                            1.2.0.5               
CCC Help Thai                                                   2013.1206.1602.28764  
Steam                                                           1.0.0.0               
Call of Duty(R) 4 - Modern Warfare(TM) 1.6 Patch                1.6                   
Cisco AnyConnect Secure Mobility Client                         3.1.06073             
Security Update for CAPICOM (KB931906)                          2.1.0.2               
Google Update Helper                                            1.3.26.9              
CCC Help Dutch                                                  2013.1206.1602.28764  
Microsoft Games for Windows - LIVE Redistributable              2.0.672.0             
CCC Help Korean                                                 2013.1206.1602.28764  
Epson Event Manager                                             3.10.0035             
Windows Live Mail                                               15.4.3502.0922        
BankID säkerhetsprogram                                         4.19.0                
MSVCRT                                                          15.4.2862.0708        
Oracle VM VirtualBox 4.3.20                                     4.3.20                
CCC Help Finnish                                                2013.1206.1602.28764  
AMD Catalyst Install Manager                                    8.0.915.0             
Quicken 2012                                                    21.1.2.12             
AMD Wireless Display v3.0                                       1.0.0.14              
Epson Connect Printer Setup                                     1.1.1                 
Epsons handböcker                                               1.32.0.0              
Microsoft Visual C++ 2005 Redistributable                       8.0.56336             
Grand Theft Auto IV                                             1.0.0013.131          
Catalyst Control Center Localization All                        2013.1206.1603.28764  
CDDRV_Installer                                                 4.60                  
Catalyst Control Center - Branding                              1.00.0000             
LWS WLM Plugin                                                  1.30.1201.0           
Windows Live Photo Common                                       15.4.3502.0922        
Call of Duty(R) - World at War(TM) 1.4 Patch                    1.4                   
System Requirements Lab CYRI                                    6.0.8.0               
A.C.Ryan MovieJukebox                                           2.0.0                 
Windows Live Language Selector                                  15.4.3555.0308        
Eesti ID-kaardi tarkvara 3.8.2.1491 (64 bit)                    3.8.2.1491            
Microsoft .NET Framework 4.5.1                                  4.5.50938             
Microsoft Network Monitor: NetworkMonitor Parsers 3.4           3.4.2350.0            
CCC Help Czech                                                  2013.1206.1602.28764  
Windows Live ID Sign-in Assistant                               7.250.4232.0          
CCC Help Hungarian                                              2013.1206.1602.28764  
Microsoft Visual C++ 2005 Redistributable                       8.0.61001             
QuickTime 7                                                     7.76.80.95            
LWS Launcher                                                    13.51.828.0           
LWS Gallery                                                     13.51.827.0           
Windows Live Messenger                                          15.4.3538.0513        
Call of Duty(R) 4 - Modern Warfare(TM)                          1.00.0000             
Call of Duty(R) 4 - Modern Warfare(TM) 1.7 Patch                1.7                   
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148  9.0.30729.4148        
Catalyst Control Center Graphics Previews Common                2013.1206.1603.28764  
OpenOffice 4.1.1                                                4.11.9775             
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17    9.0.30729             
Microsoft Silverlight                                           5.1.30514.0           
Visual C++ 8.0 CRT (x86) WinSXS MSM                             8.0.50727.762         
MSXML 4.0 SP2 (KB954430)                                        4.20.9870.0           
AMD Catalyst Control Center                                     2013.1206.1603.28764  
Windows Live MIME IFilter                                       15.4.3502.0922        
CCC Help Chinese Standard                                       2013.1206.1602.28764  
Evernote v. 5.7.2                                               5.7.2.5753            
Call of Duty(R) - World at War(TM) 1.6 Patch                    1.6                   
LWS Help_main                                                   13.51.828.0           
Windows Live UX Platform                                        15.4.3502.0922        
AirPort                                                         5.6.1.2               
Apple-programstöd                                               3.1                   
CCC Help Greek                                                  2013.1206.1602.28764  
Windows Live Writer Resources                                   15.4.3502.0922        
Windows Live Installer                                          15.4.3502.0922        
Software Updater                                                4.3.1                 
Orb Runtime libraries                                           1.0.0                 
LWS Motion Detection                                            13.51.815.0           
Windows Movie Maker 2.6                                         2.6.4038.0            
Windows Live SOXE                                               15.4.3502.0922        
Microsoft Sync Framework 2.0 Provider Services (x64) ENU        2.0.1578.0            
Java Auto Updater                                               2.1.71.14             
AMD Accelerated Video Transcoding                               13.20.100.31206       
CCC Help Portuguese                                             2013.1206.1602.28764  
Bonjour-utskriftstjänster                                       2.0.0.36              
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022.218   9.0.21022.218         
SDFormatter                                                     4.0.0



My System SpecsSystem Spec
.
09 Feb 2015   #32
bengta

Windows 7 Ultimate 64 bit SP1
 
 

Quote   Quote: Originally Posted by Slartybart View Post
I'm backtracking a bit. Please follow this guide to remove Speedupmy PC. It's a nuisance program.

The guide asks you to run some of the scanners you already ran, please complete the entire guide even though you ran a scanner before.

Just run the AdwCleaner and Malwarebyes (Mbam) you have on your machine - update definitions if available.
Post the logs here not on Malwaretips - thanks
Oh, I couldn't wait, so I followed this instruction: Remove Uniblue SpeedUpMyPC 2014 (Uninstall Guide)

Mbam log:

Code:
Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 2015-02-09
Scan Time: 23:11:52
Logfile: 
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2015.02.09.10
Rootkit Database: v2015.02.03.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Bengt

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 408418
Time Elapsed: 11 min, 29 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)
ADWscan attached!

Quote   Quote: Originally Posted by Slartybart View Post
Also, could you post a screen shot of your installed programs? It might take more than one image - that's ok.
I did - see another post from today...

Thanks for your efforts! I really, really appreciate it!


Attached Files
File Type: txt AdwCleaner[S0]2.txt (1.9 KB, 0 views)
My System SpecsSystem Spec
09 Feb 2015   #33
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by bengta View Post
Oh, I couldn't wait, so I followed this instruction: Remove Uniblue SpeedUpMyPC 2014 (Uninstall Guide)

Thanks for your efforts! I really, really appreciate it!
That was the one... I apologize for not giving you the link - not sure what happened (maybe I just bookmarked and thought I had included it)

I don't see too many things that I need to investigate on your install list - thanks for the nice wmic output.

If you don't use Catalyst Control Center to overclock, then it and all the language variants can be uninstalled. If you could uninstall the languages that you don't need, that would clear up the clutter - but the main program can go too - you need the AMD driver, not the extra baggage CCC brings with it.

It's really odd that there's nothing in C:\Program Files\Internet Explorer\ and that there is no Control Panel -> Interent options.

How about checking the 32-bit folder - it's probably empty too, but take a look, ok?
C:\Program Files (x86)\Internet Explorer\iexplore.exe

I'll look at the stuff you posted again, scratch my head, search a bit, and get back to you.

Thanks for the good feedback and for being patient.

Bill
.
My System SpecsSystem Spec
.

10 Feb 2015   #34
bengta

Windows 7 Ultimate 64 bit SP1
 
 

Quote   Quote: Originally Posted by Slartybart View Post

If you don't use Catalyst Control Center to overclock, then it and all the language variants can be uninstalled. If you could uninstall the languages that you don't need, that would clear up the clutter - but the main program can go too - you need the AMD driver, not the extra baggage CCC brings with it.
I am actually using it to overclock, so I'll leave it. I saw the mess too, but I can't find any options anywhere to remove only the language files.

Quote   Quote: Originally Posted by Slartybart View Post
It's really odd that there's nothing in C:\Program Files\Internet Explorer\ and that there is no Control Panel -> Interent options.

How about checking the 32-bit folder - it's probably empty too, but take a look, ok?
C:\Program Files (x86)\Internet Explorer\iexplore.exe
Yes, it's weird. But I did tell it to uninstall Internet Explorer, and I unistalled all the updates, so i guess it did a good job with it!

I am super patient. The last thing I want to do is to reinstall Windows. Plus this is rather fun!
My System SpecsSystem Spec
10 Feb 2015   #35
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Ok... onward and upward......

Download IE 9 offline installer for your bit depth (32 or 64), I'm on Win8.1 right now and the page tells me "You can't do this - you're on Win8.1". See what the page offers you, I think you should be able to get IE 9 - let me know if you cannot.
Download Internet Explorer 9 from Official Microsoft Download Center
Just download IE 9 to have ready, don't try to install it, yet.

Download and merge (double click or right click/merge) this registry file:
HKLM_SW_MS_IE-noAuto.reg

Code:
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main]
"EnableAutoUpgrade"=dword:00000000
This sets the update flag inside IE to off.
Restart your machine afterwards and try to install IE 9 now.

Let's see where that gets you.......

If That doesn't solve the issue, then I might suggest another registry change. I'll need to fire up a Win7 machine with a fresh install to get the default IE entries. This will take some time.

Bill
.


My System SpecsSystem Spec
11 Feb 2015   #36
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

When you get the chance,

Launch a Command prompt (std is ok) and enter the following command to dump the IE entries in the registry to a file:
reg query "HKLM\SOFTWARE\Microsoft\Internet Explorer" /s > HKLM_IE.txt
Then attach the HKLM_IE.txt file created in your user profile (i.e. C:\Users\Dad\HKLM_IE.txt) to a post here.

Thanks,

Bill
.
My System SpecsSystem Spec
11 Feb 2015   #37
bengta

Windows 7 Ultimate 64 bit SP1
 
 

Howdy!

When I ran the (64 bit) IE installer, I got "Internet Explorer did not finish installing. This version of Internet Explorer setup doesn't support your version of Windows. Download the version of IE designed for your Windows operating system..." and a link to download IE 11...

HKLM file attached.

/Bengt


Attached Files
File Type: txt HKLM_IE.txt (99.6 KB, 4 views)
My System SpecsSystem Spec
12 Feb 2015   #38
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

just so I'm sure...

You merged the no auto reg file in post# 35 and then tried to install IE 9 using the off-line installer?

and you still get the Internet Explorer did not finish installing plus some more information about IE setup.

Hmmm... this is a sticky wicket, indeed. I'll look at the HKLM_IE.txt and think some more.

It looks like a Repair install might be necessary. This is not a clean install - it's an 'upgrade' install. You basically lie to Windows and it upgrades your system to what it already is - the system files are 'updated' but drivers and application software are left alone. There are some caveats, so give me some time to think about it.

Thanks,

Bill
.
My System SpecsSystem Spec
12 Feb 2015   #39
bengta

Windows 7 Ultimate 64 bit SP1
 
 

You can be 100% sure. I repeated the procedure just now. Here's a screenshot:

Internet Explorer 11 gone - but "is already installed on this system"-ie9-didnt-finish-installing.png

Sticky indeed. You can have as much time as you want.
(Actually I won'd have access to my computer on Saturday and most of Sunday, just so you know if I'm not responding then.)


My System SpecsSystem Spec
12 Feb 2015   #40
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thanks for the heads up for the weekend and for confirming EnableAutoUpgrade (I actually saw that in the HKLM_IE.txt output, but thanks). If I don't see it explicitly stated, I ask if a step was completed. I think I can be 100% sure with your work, I'll still ask if I want confirmation, though

There might be occasions when you do NOT want to run the step again, so just let me know if the step was completed. That should make our communication even better than it already is!

Bill
.
My System SpecsSystem Spec
Reply

 Internet Explorer 11 gone - but "is already installed on this system"




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why is "send page by email" greyed out in Internet Explorer 8?
Does anyone know why "send page by email" is greyed out in Internet Explorer 8? This add-on is installed and enabled in IE 8, but it still will not work. I normally use Firefox and even though I read a few bad reviews about it's “Email the Web” add-on, I went ahead and installed it because...
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