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Windows 7: Internet Explorer 11 gone - but "is already installed on this system"

18 Feb 2015   #51
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by bengta View Post
Quote   Quote: Originally Posted by Slartybart View Post
Using whichever install media, follow this tutorial to do a repair install. Read the tutorial and ask any questions first.
I have the original disc for Windows 7 Ultimate 64 bit! So I will be able to use that. But which tutorial are you referring to?
Sorry, I did it again!

Repair Install

If your disc is NOT Win7 SP1 - you should create new media from here, you'll need your key to download the ISO:
Microsoft Software Recovery

If your disc is Win7 SP1, go ahead and use that. Using Win7 SP1 media saves you a lot of updates.

Hopefully, this will correct the IE update issue. If not ... I'll bring out the sledge hammer. I prefer to use Windows tools whenever possible.

Bill
.


My System SpecsSystem Spec
.
18 Feb 2015   #52
bengta

Windows 7 Ultimate 64 bit SP1
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Quote   Quote: Originally Posted by bengta View Post
Quote   Quote: Originally Posted by Slartybart View Post
Using whichever install media, follow this tutorial to do a repair install. Read the tutorial and ask any questions first.
I have the original disc for Windows 7 Ultimate 64 bit! So I will be able to use that. But which tutorial are you referring to?
Sorry, I did it again!

Repair Install
Hehe. Good, then I wasn't crazy after all. ;-)

My disc is NOT SP1, but... it seems to be an OEM disc, so the product code doesn't work for downloading. Can I still use my original media to do the repair? I hope so - otherwise I guess I'm kind of scr*w*d?
I don't mind downloading a gazillion updates...
My System SpecsSystem Spec
19 Feb 2015   #53
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

  1. Make an image of your system as it is now (Control Panel -> backup -> create system image ... on the left pane)

  2. Backup up your personal data. The Repair Install should not touch your data, but - just in case
    That way, you can get back to where you are if this doesn't work.

  3. The original disc will work for a repair install. It will just cause the machine to do more updating to get current.
    Your COA that came with the disc should work for the download. If you can find the packaging with the key, use that to download.
    My HP COA works, but you're correct, the OEM key you see in System Information, Belarc, or Speccy will not allow you to download the ISO - only the COA key.

  4. I suggest configuring Windows Update (WU) to check for updates, but let me decide.
    ... I think you already have it configured that way ... not sure.

  5. Download Win7 SP1 (x64) to install after the Repair install.
    Download Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Center
    • 7601.17514.101119-1850_Update_Sp_Wave1-GRMSP1.1_DVD.iso
      Burn to disc (has all bit depths and symbols I think)
      - or -
    • windows6.1-KB976932-X64.exe
      Run from inside Windows

  6. Download .NET 4.5.2 offline installer
    Download Microsoft .NET Framework 4.5.2 (Offline Installer) for Windows Vista SP2, Windows 7 SP1, Windows 8, Windows 8.1, Windows Server 2008 SP2, Windows Server 2008 R2 SP1, Windows Server 2012 and Windows Server 2012 R2 from Official Microsoft Down
    Install .NET 4.5.2 after SP1 is on your system. The 4.5.2 version really trims down the .NET updates offered in Windows update.

  7. Download IE 11 offline installer
    Download Internet Explorer 11 for Windows 7 from Official Microsoft Download Center
    Pick: Internet Explorer 11 (64-Bit)
    The IT Professionals and Developers versions have Bing and MSN - I suggest that you don't pick those versions

    If IE 11 still won't install - you might as well stop here and restore the image you made before you started the Repair Install.

    If IE 11 DOES install ...
    1. Run WU manually and selectively. Always Check for updates before installing any - this gives Windows the chance to double check the current status. Sort the updates by name
      • Select and install Windows Security updates first (only Windows, not .NET, you'll do .NET updates last)
        Some updates take longer than others (.NET does extra binding and the Malicious file checker actually scans your system when installed)

      • Then select Windows regular updates - always checking and selecting only a group of updates (security, regular, then malicious file checker, then .NET)

      • Continue running WU until nothing lese is offered and your system is fully up-to-date!
        Change Windows Update to automatic updates if you choose to run it that way.

This seems like overkill, but I'm at a loss to fix this without resorting to registry edits that I'm uncertain if they would fix the issue. Saving those uncertainties for a last ditch effort. The Repair Install (aka Upgrade in place) should reset WU and IE - I hope!

Bill
.
My System SpecsSystem Spec
.

20 Feb 2015   #54
bengta

Windows 7 Ultimate 64 bit SP1
 
 

OK, you asked me to ask you any questions before I start, so here goes. I assume I should start the repair procedure at point 3?

I checked the procedure - what happens with all my installed programs? Will they be like uninstalled?

Cheers!
My System SpecsSystem Spec
20 Feb 2015   #55
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by bengta View Post
Quote   Quote: Originally Posted by Slartybart View Post
Quote   Quote: Originally Posted by bengta View Post
I have the original disc for Windows 7 Ultimate 64 bit! So I will be able to use that. But which tutorial are you referring to?
Sorry, I did it again!

Repair Install
Hehe. Good, then I wasn't crazy after all. ;-)

My disc is NOT SP1, but... it seems to be an OEM disc, so the product code doesn't work for downloading. Can I still use my original media to do the repair? I hope so - otherwise I guess I'm kind of scr*w*d?
I don't mind downloading a gazillion updates...
Quote   Quote: Originally Posted by bengta View Post
OK, you asked me to ask you any questions before I start, so here goes. I assume I should start the repair procedure at point 3?

I checked the procedure - what happens with all my installed programs? Will they be like uninstalled?

Cheers!
I'm glad you asked!

I must be too busy and I keep missing key information - please accept my apologies.

You say that you cannot download the SP1 ISO because MS says your key is an OEM key. After your question I read the tutorial again and was going to say "Read the colored boxes" but when I read the colored boxes, I discovered that you CANNOT use an OEM disc to do a Repair Install!

Hurdles! Curses, foiled again!

So, this means I have to figure out the best way to tell Windows to forget about IE 11. I want to be careful because IE has tentacles into Windows. Give me a few days to think and test - it might be really easy, but I'd rather be more certain.

Thanks - the Repair Install is off the table.

Bill
.
My System SpecsSystem Spec
21 Feb 2015   #56
bengta

Windows 7 Ultimate 64 bit SP1
 
 

Quote   Quote: Originally Posted by Slartybart View Post
I must be too busy and I keep missing key information - please accept my apologies.
Haha, no apologies necessary! I'm so happy that you are onto this interesting challenge with me. And you are writing very pedagogic (is that a word in English?) instructions. I like you, and your help!

Quote   Quote: Originally Posted by Slartybart View Post
You say that you cannot download the SP1 ISO because MS says your key is an OEM key. After your question I read the tutorial again and was going to say "Read the colored boxes" but when I read the colored boxes, I discovered that you CANNOT use an OEM disc to do a Repair Install!

Hurdles! Curses, foiled again!

So, this means I have to figure out the best way to tell Windows to forget about IE 11. I want to be careful because IE has tentacles into Windows. Give me a few days to think and test - it might be really easy, but I'd rather be more certain.

Thanks - the Repair Install is off the table.
Phew. I was a bit worried, since the computer is working quite well and I didn't look forward to having to reinstall lots of programs. Funny thing - I tried to uninstall the remnants of Avira Antivirus yesterday from the Programs and Features, but it refused, saying that it requires at least Inernet Explorer 6...

The weirdest thing is that I didn't do anything particular to make this happen to start with. So - please feel free to put on your thinking hat. I'm also fairly sure there should be some fairly simple solution to make Windows to stop thinking that it already has IE 11 installed, when it actually doesn't.

I'll be looking forward to hearing from you again!
Cheers,
Bengt
My System SpecsSystem Spec
24 Feb 2015   #57
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Hi there!

I came across a few interesting things while I was taking a break form looking at the IE11 registry entries.
Try this first:
Copy the line below and paste it into an elevated Power Shell (PS).

Get-WindowsOptionalFeature -Online | where {$_.FeatureName -match "Internet"}

Note: PS C:\windows\system32> is the prompt you see when the PS is launched with elevated rights.

Close the PS window when the command finishes,
then look in Control Panel -> Programs and Features -> Turn Windows features on or off

Is Internet Explorer 11 an option?
No? that didn't work either!

If IE11 is an option - is it selected?
No? Select it and exit Program and Features and restart you machine.
Yes? restart your machine.

Launch an elevated Command Prompt and enter the following commands:
## signify notations, they are not commands
cd \
dir /s /a iexplor*.*
## was any iexplorer.exe listed?
## If you want me to look at the output, run the same command but redirect the output to a file
## then attach Downloads\ieDirList.txt in to a post.
cd \
dir /s /a iexplor*.* > %USERPROFILE%\Downloads\ieDirList.txt
## %USERPROFILE% is a variable that points to your user folder (i.e. C:\USers\Dad)
exit
If you have any IE after running the DISM command, try uninstalling it using Control Panel -> Programs and Features. I think it's best if you rollback IE to IE8 (uninstall all higher versions - restarting between each uninstall)

IF you can get to IE8, run SFC and SURT before trying to install IE11 using a fresh offline installer download (no Bing, no MSN - also referenced as IT professional and developer versions)
I can give you the link again, but one step at a time...

You don't have to do any more in this post unless you still do NOT have Internet explorer.

STOP here if you have an Inherent Explorer (IE 11, IE 10, or IE9) that you can uninstall.

If IE is still problematic, try running this batch file: IE11rollback.bat
The IE11rollback batch file executes the following command 5 times:
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"
The interesting part is that the suggestion was to run the command twice, but one person stated it took five times.

Launch an elevated Command Prompt and run the batch file in the Command window.
Restart your machine.

I'll see how far that takes you. I have the same batch file for IE10 and IE 9 waiting in the wings.

Bill
.


My System SpecsSystem Spec
04 Mar 2015   #58
bengta

Windows 7 Ultimate 64 bit SP1
 
 

Hi!
Hm, I must have missed the notification that there was a new post in this thread. Sorry about that!

Thanks for the tip. Alas, the first command you want me to enter doesn't work

Windows PowerShell
Copyright (C) 2009 Microsoft Corporation. All rights reserved.

PS C:\Users\Bengt> Get-WindowsOptionalFeature -Online | where {$_.FeatureName -match "Internet"}
The term 'Get-WindowsOptionalFeature' is not recognized as the name of a cmdlet, function, script file, or operable pro
gram. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.
At line:1 char:27
+ Get-WindowsOptionalFeature <<<< -Online | where {$_.FeatureName -match "Internet"}
+ CategoryInfo : ObjectNotFound: (Get-WindowsOptionalFeature:String) [], CommandNotFoundException
+ FullyQualifiedErrorId : CommandNotFoundException


So, I'm not sure how to proceed from there...
Yes, I ran it using a Powershell started with "Run as Administrator". I also tried running the script from C:\Windows\system32, but there was no improvement...

[Update:] According to this page, "get-windowsoptionalfeature is only applicable to Windows 8 & Server 2012."
[Update 2] The theory mentioned above seems to be confirmed on this page: https://technet.microsoft.com/en-us/.../hh852173.aspx
[Update 3] On this page however, I found a similar command(?): dism /online /get-features /format:table

The output from it was
Code:
PS C:\windows\system32> dism /online /get-features /format:table

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.18489

Features listing for package : Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514


------------------------------------------- | --------
Feature Name                                | State
------------------------------------------- | --------
OEMHelpCustomization                        | Disabled
CorporationHelpCustomization                | Disabled
SimpleTCP                                   | Disabled
SNMP                                        | Disabled
WMISnmpProvider                             | Disabled
TelnetServer                                | Disabled
TelnetClient                                | Enabled
WindowsGadgetPlatform                       | Disabled
InboxGames                                  | Disabled
More Games                                  | Disabled
Solitaire                                   | Disabled
SpiderSolitaire                             | Disabled
Hearts                                      | Disabled
FreeCell                                    | Disabled
Minesweeper                                 | Disabled
PurblePlace                                 | Disabled
Chess                                       | Disabled
Shanghai                                    | Disabled
Internet Games                              | Disabled
Internet Checkers                           | Disabled
Internet Backgammon                         | Disabled
Internet Spades                             | Disabled
IIS-WebServerRole                           | Enabled
IIS-WebServer                               | Enabled
IIS-CommonHttpFeatures                      | Disabled
IIS-HttpErrors                              | Disabled
IIS-HttpRedirect                            | Disabled
IIS-ApplicationDevelopment                  | Enabled
IIS-Security                                | Enabled
IIS-URLAuthorization                        | Disabled
IIS-RequestFiltering                        | Enabled
IIS-NetFxExtensibility                      | Enabled
IIS-HealthAndDiagnostics                    | Disabled
IIS-HttpLogging                             | Disabled
IIS-LoggingLibraries                        | Disabled
IIS-RequestMonitor                          | Disabled
IIS-HttpTracing                             | Disabled
IIS-IPSecurity                              | Disabled
IIS-Performance                             | Disabled
IIS-HttpCompressionDynamic                  | Disabled
IIS-WebServerManagementTools                | Disabled
IIS-ManagementScriptingTools                | Disabled
IIS-IIS6ManagementCompatibility             | Disabled
IIS-Metabase                                | Disabled
WAS-WindowsActivationService                | Enabled
WAS-ProcessModel                            | Enabled
WAS-NetFxEnvironment                        | Enabled
WAS-ConfigurationAPI                        | Enabled
IIS-HostableWebCore                         | Disabled
IIS-ISAPIExtensions                         | Disabled
IIS-ISAPIFilter                             | Disabled
IIS-StaticContent                           | Disabled
IIS-DefaultDocument                         | Disabled
IIS-DirectoryBrowsing                       | Disabled
IIS-WebDAV                                  | Disabled
IIS-ASPNET                                  | Disabled
IIS-ASP                                     | Disabled
IIS-CGI                                     | Disabled
IIS-ServerSideIncludes                      | Disabled
IIS-CustomLogging                           | Disabled
IIS-BasicAuthentication                     | Disabled
IIS-HttpCompressionStatic                   | Disabled
IIS-ManagementConsole                       | Disabled
IIS-ManagementService                       | Disabled
IIS-WMICompatibility                        | Disabled
IIS-LegacyScripts                           | Disabled
IIS-LegacySnapIn                            | Disabled
IIS-FTPServer                               | Disabled
IIS-FTPSvc                                  | Disabled
IIS-FTPExtensibility                        | Disabled
IIS-WindowsAuthentication                   | Disabled
IIS-DigestAuthentication                    | Disabled
IIS-ClientCertificateMappingAuthentication  | Disabled
IIS-IISCertificateMappingAuthentication     | Disabled
IIS-ODBCLogging                             | Disabled
MediaPlayback                               | Enabled
WindowsMediaPlayer                          | Enabled
MediaCenter                                 | Enabled
OpticalMediaDisc                            | Enabled
NetFx3                                      | Enabled
WCF-HTTP-Activation                         | Enabled
WCF-NonHTTP-Activation                      | Enabled
RasRip                                      | Disabled
MSMQ-Container                              | Disabled
MSMQ-Server                                 | Disabled
MSMQ-Triggers                               | Disabled
MSMQ-ADIntegration                          | Disabled
MSMQ-HTTP                                   | Disabled
MSMQ-Multicast                              | Disabled
MSMQ-DCOMProxy                              | Disabled
TabletPCOC                                  | Disabled
ServicesForNFS-ClientOnly                   | Enabled
ClientForNFS-Infrastructure                 | Enabled
NFS-Administration                          | Enabled
SUA                                         | Disabled
Printing-Foundation-Features                | Enabled
Printing-Foundation-LPRPortMonitor          | Disabled
Printing-Foundation-LPDPrintService         | Disabled
Printing-Foundation-InternetPrinting-Client | Enabled
FaxServicesClientPackage                    | Enabled
ScanManagementConsole                       | Disabled
Xps-Foundation-Xps-Viewer                   | Disabled
TFTP                                        | Disabled
MSRDC-Infrastructure                        | Enabled
Printing-XPSServices-Features               | Disabled
Indexing-Service-Package                    | Disabled
TIFFIFilter                                 | Disabled
SearchEngine-Client-Package                 | Enabled

The operation completed successfully.
But no IE was still showing in the Turn Windows features on or off Control Panel item after running it...

Continuing down your post, you asked me to issue a DIR command. The output of it was

Code:
C:\>dir /s /a iexplor*.*
 Volume in drive C has no label.
 Volume Serial Number is F222-8506

 Directory of C:\Windows\tracing

2015-01-28  18:49            76 071 iexplore_RASAPI32.LOG
               1 File(s)         76 071 bytes

     Total Files Listed:
               1 File(s)         76 071 bytes
               0 Dir(s)  19 671 158 784 bytes free

C:\>
Quote:
If you have any IE after running the DISM command, try uninstalling it using Control Panel -> Programs and Features. I think it's best if you rollback IE to IE8 (uninstall all higher versions - restarting between each uninstall)
Funny that you mention a DISM command here, but I find no trace of it earlier in the post?

To further follow your advice, I also ran the mentioned .bat file a number of times from an elevated Command Prompt as well as directly clicking the downloaded file. Every time I got this message though:

Code:
Make sure that Winodws Update (WU) is NOT set to automatic updates.
Set WU: Check for updates but let me decide ....
If necesary, change WU settings and then press any key to continue

          --------------------
uninstall Internet Explorer 11 packages - multiple (5) executions
          --------------------

ERROR: Files of type "Microsoft-Windows-InternetExplorer-*11.*.mum" not found.
ERROR: Files of type "Microsoft-Windows-InternetExplorer-*11.*.mum" not found.
ERROR: Files of type "Microsoft-Windows-InternetExplorer-*11.*.mum" not found.
ERROR: Files of type "Microsoft-Windows-InternetExplorer-*11.*.mum" not found.
ERROR: Files of type "Microsoft-Windows-InternetExplorer-*11.*.mum" not found.
C:\Users\Bengt\Desktop>
Cheers,
Bengt
My System SpecsSystem Spec
06 Mar 2015   #59
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thanks, and once again, I headed you off in the wrong direction with PS.

Good job figuring out that the cmdlet was Win8.1 and higher only. The 'substitute' command listed things but yep - no IE found there.

Ok twice ... there was no DISM command - I caught that one but the reference should have been to the PS command - again, my apologies.

It looks as though there is no IE 11 on your system - and even more specifically - no IE at all (dir listing)

Try this next - run these two batch files, one for IE 10 & one for IE 9.
Run the IE10 rollback, restart and repeat

See what WU gives you - post if any IE is offered but don't install (you might have to go through the 'uninstall' process again if it fails).

I'll post both batch files, but please only run the IE 10 rollback until you determine if the IE 9 is necessary (if the IE10 rollback gets IE offered, you can go from there - but slowly).

IE10rollback.bat

IE9rollback.bat

Note: be very careful researching some things on your own. It's great to find substitutes, but they might not be what you really want to do. PS and DISM are powerful utilities and can affect the system at the base level. If I screw up and you try to figure out what I meant - ask about what you find first. I'll apologize and let you know if it's a good idea or a bad one

Don't worry about delayed posts - that's the nature of a forum. It's not real time and people miss stuff ... no sweat.

If the rollback doesn't get IE resolved, I want to go back to what Noel posted and see if there is something else. If not, I guess the only things left are
1) Lie to Windows and tell it that IE8 is installed
2) See if a Repair Install fixes it.
This is a fairly non-invasive repair, you will have to run WU until updated, but your data and applications (some app exceptions) are intact - just Windows gets updated.

I have to go back over this thread - I think you ruled out a Repair Install due to an OEM disc (and MS changed the ISO download).
That would leave you with faking out Windows to think IE8 is installed. This might take a few attempts, I'll be conservative since IE is tied into Windows too tightly.

Thanks for hanging in there,

Bill
.


My System SpecsSystem Spec
08 Mar 2015   #60
bengta

Windows 7 Ultimate 64 bit SP1
 
 

Hi,
This will be a short and easy answer... Neither BAT file gave any useful answers. Only two errors saying that "Files of type ... .mum" not found - for each bat file.

Code:
Make sure that Winodws Update (WU) is NOT set to automatic updates.
Set WU: Check for updates but let me decide ....
If necesary, change WU settings and then press any key to continue

          --------------------
uninstall Internet Explorer 9 packages - multiple (2) executions
          --------------------

Press any key to continue . . .
ERROR: Files of type "Microsoft-Windows-InternetExplorer-*9.*.mum" not found.
ERROR: Files of type "Microsoft-Windows-InternetExplorer-*9.*.mum" not found.
C:\Users\Bengt\Desktop>
And yes, no Repair Install due to the OEM license and disc. But faking IE8 sounds like a good idea!

Cheers,
Bengt
My System SpecsSystem Spec
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