Internet Explorer 11 gone - but "is already installed on this system"

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  1. Posts : 39
    Windows 7 Ultimate 64 bit SP1
       #1

    Internet Explorer 11 gone - but "is already installed on this system"


    Hi,

    I've been reading the previous threads about my problem, but I can't seem to find anything which fits my issues...

    After Christmas when I got home from vacation, my system was acting weird. Apparently it had automatically installed some updates, and after that it's not the same. One thing which happened is that Internet Explorer (11) isn't starting at all. (When I clicked on it, nothing at all happened.)

    I followed some suggestions in this forum to uninstall it by going to the View Installed Updates and unistalled Internet Explorer 11 - so now that is gone. I then downloaded an installer from the Microsoft website (IE11-Windows6.1-x64-en-us.exe). But when I run it I get "Internet Explorer did not finish installing. Internet Explorer 11 is already installed on this system.":

    Internet Explorer 11 gone - but "is already installed on this system"-ie-already-installed.png

    But when I check the installed Windows updates, there is nothing about Internet Explorer left... In the image below I have sorted all updates in alphabetical order to show that there is nothing starting with "I" left at all.

    Internet Explorer 11 gone - but "is already installed on this system"-ie-not-installed.jpg

    The links to Internet Explorer in the Start menu are gone altogether. I have no idea what to do next...

    (I don't know if it's related, but all my Desktop Gadgets had also turned into small white squares. I have found a separate thread for this in this forum, but unfortunately it didn't fix anything.)
      My Computer


  2. Posts : 6,330
    Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
       #2

    You might get better help if you get this thread moved to the Windows Updates & Activation sub-forum.

    I found this MS thread you can look through and see if you want to try some suggestions:
    Cannot Uninstall Internet Explorer 11
      My Computer


  3. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #3

    Please follow the instructions in OPTION TWO of SFC /SCANNOW Command - System File Checker

    Copy C:\Windows\Logs\CBS\CBS.log to your Desktop (it is a protected file so you cannot attach the original)

    Attach the copy of the entire CBS.log to a new post.

    Thanks
      My Computer


  4. Posts : 39
    Windows 7 Ultimate 64 bit SP1
    Thread Starter
       #4

    sfc /scannow result


    Thanks for the tips so far!

    Slartybart, Attached is the CBS file. It was 105 MB uncompressed, so I rar-ed it. I hope that's ok?
      My Computer


  5. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #5

    Thanks, got it and filtered it.

    The Reader's Digest condensed version
    Attachment 348060

    I'll ask another member to help create a patch, if one can be created. Hang on - they're busy folk.

    Bill
    .
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    Here's the critical problems...
    Code:
     Line 454562: 2015-01-29 18:17:24, Info                  CSI    000005b2 [SR] Repairing 4 components
     Line 454563: 2015-01-29 18:17:24, Info                  CSI    000005b3 [SR] Beginning Verify and Repair transaction
     Line 454566: 2015-01-29 18:17:24, Info                  CSI    000005b5 [SR] Cannot repair member file [l:76{38}]"api-ms-win-downlevel-user32-l1-1-0.dll" of Microsoft-Windows-DownlevelApisets-Windows, Version = 7.1.7601.16492, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 454569: 2015-01-29 18:17:24, Info                  CSI    000005b7 [SR] Cannot repair member file [l:74{37}]"api-ms-win-downlevel-ole32-l1-1-0.dll" of Microsoft-Windows-DownlevelApisets-Com, Version = 7.1.7601.16492, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 454572: 2015-01-29 18:17:24, Info                  CSI    000005b9 [SR] Cannot repair member file [l:78{39}]"api-ms-win-downlevel-shell32-l1-1-0.dll" of Microsoft-Windows-DownlevelApisets-Shell, Version = 7.1.7601.16492, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 454575: 2015-01-29 18:17:24, Info                  CSI    000005bb [SR] Cannot repair member file [l:78{39}]"api-ms-win-downlevel-shlwapi-l2-1-0.dll" of Microsoft-Windows-DownlevelApisets-Shell, Version = 7.1.7601.16492, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 454578: 2015-01-29 18:17:24, Info                  CSI    000005bd [SR] Cannot repair member file [l:78{39}]"api-ms-win-downlevel-shlwapi-l1-1-0.dll" of Microsoft-Windows-DownlevelApisets-Shell, Version = 7.1.7601.16492, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 454581: 2015-01-29 18:17:24, Info                  CSI    000005bf [SR] Cannot repair member file [l:78{39}]"api-ms-win-downlevel-version-l1-1-0.dll" of Microsoft-Windows-DownlevelApisets-Shell, Version = 7.1.7601.16492, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 454584: 2015-01-29 18:17:24, Info                  CSI    000005c1 [SR] Cannot repair member file [l:80{40}]"api-ms-win-downlevel-advapi32-l1-1-0.dll" of Microsoft-Windows-DownlevelApisets-Base, Version = 7.1.7601.16492, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 454587: 2015-01-29 18:17:24, Info                  CSI    000005c3 [SR] Cannot repair member file [l:80{40}]"api-ms-win-downlevel-advapi32-l2-1-0.dll" of Microsoft-Windows-DownlevelApisets-Base, Version = 7.1.7601.16492, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 454590: 2015-01-29 18:17:24, Info                  CSI    000005c5 [SR] Cannot repair member file [l:80{40}]"api-ms-win-downlevel-normaliz-l1-1-0.dll" of Microsoft-Windows-DownlevelApisets-Base, Version = 7.1.7601.16492, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    I'll post a fix protocol a little later.
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    I've uploaded a file - btaaa.zip - to my OneDrive at Noel's OneDrive
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\btaaa
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\btaaa
    or
    DIR E:\btaaa



    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



    XCOPY <drive>:\btaaa <drive>:\windows\winsxs /y /i /s /v /h



    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



    run the command (it should take almost no time) and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your reply
      My Computer


  8. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #8

    Noel, you have my eternal gratitude.
      My Computer


  9. Posts : 39
    Windows 7 Ultimate 64 bit SP1
    Thread Starter
       #9

    Hi!

    Amazing what geniouses can do. At least it seems genious. :) Uploaded new CBS.

    No IE found though. And my gadgets are still gone, with a weird non-clickable area in the top left corner. But that's another problem I guess...

    I appreciate the effort everyone is putting in here, NoelDB and Slartybart. Let's see if we can get this baby home!

    /Bengt
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    The errors are still present.
    Let's check the folder locations and see what's happened....

    Open an Elevated COmmand prompt, and run the following commands...

    DIR C:\btaaa
    DIR C:\Windos\winsxs\btaaa

    (the second one should respond 'not found')
    post the results.


    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


 
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