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Windows 7: Can't access support.microsoft.com without login at login.live.com

14 Feb 2015   #1
Oldjim

Win 7 64 bit
 
 
Can't access support.microsoft.com without login at login.live.com

For example http://support.microsoft.com/kb/3021917 takes me to https://login.live.com/login.srf?wa=...1033&id=288908
I have checked it in Windows 7 64 bit fully patched and tried Firefox and IE11 and also on another computer running Windows XP also fully patched
I ran a full virus check with Kaspersky and Malwarebytes which didn't flag anything up
However my Windows 7 machine is dual boot with Vista which is way out of date as I never use it and trying in Vista it doesn't redirect but takes me to the support site
I have tried starting in safe mode with Windows 7 and that didn't help neither did removing all relevant cookies or disabling Kaspersky


My System SpecsSystem Spec
.
14 Feb 2015   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
Are you looking to upgrade to win-8 or 10 on this machine ?
That particular update is an interesting one,
Pretty much a snoop "if you will" to access and send info back to Microsoft about your machine.

Are you connecting to the internet wirelessly ?
You can always try No add-ons by typing that in the start menu search box to test.
Cheers.
My System SpecsSystem Spec
15 Feb 2015   #3
Oldjim

Win 7 64 bit
 
 

No I don't intend to upgrade to win8 or 10 on that machine
I intend to go to Win 10 with a full rebuild as the CPU is under powered
Internet connection is wired
Starting in safe mode doesn't help
My System SpecsSystem Spec
.

15 Feb 2015   #4
Oldjim

Win 7 64 bit
 
 

Now this is interesting - using the link via a proxy server works
It goes via the login page but immediately goes to the support page without intervention
Note that I have been on a fixed IP address for years
My System SpecsSystem Spec
Reply

 Can't access support.microsoft.com without login at login.live.com




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