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Windows 7: Firefox pages "The connection was reset" but loads thru Google search

25 May 2015   #1
Gene Poole

Windows 7 Professional SP1 32-bit
 
 
Firefox pages "The connection was reset" but loads thru Google search

For about a month now, since going from my "old" FFv27 to FFv37 and now v38.01, certain sites put up a "The connection was reset" page. But, seconds later if I put the site's URL into Google and then click the obvious first search result the page will load fine. So it's not cookies or AdBlock or (I doubt) something changing in about:config. Reloading the direct non-Google tab/page still gets The connection was reset. I've asked Comcast tech... "since it works thru G search it's not a Comcast problem, no idea except something in your system".

OK so any clues here about why sites will load through a G search link but not on a direct URL?

P.S. about my outdated system specs here, now running your Systeminfo.exe, I'm here on my FF but I loaded my IE11 and then the systeminfo wanted to use my default browser, FF. I'd be unhappy to change that to IE, so I just filled in the page manually as best I could, but also here's an abbreviated Speccy text output:

Summary
Operating System
Windows 7 Professional 64-bit SP1
CPU
Intel Core i5 3570K @ 3.40GHz 135 F
Ivy Bridge 22nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 802MHz (11-11-11-28)
Motherboard
ASUSTeK COMPUTER INC. P8Z77-V LX (LGA1155) 81 F
Graphics
ASUS VH235 (1920x1080@60Hz)
Intel HD Graphics 4000 (ASUStek Computer Inc)
1024MB ATI AMD Radeon HD 6670 (XFX Pine Group) 108 F
Storage
931GB Western Digital WDC WD1001FAES-22W7A0 (SATA) 103 F
298GB Seagate ST3320620AS (SATA) 99 F
298GB Seagate FreeAgent GoFlex USB Device (USB (SATA)) 90 F
Optical Drives
ASUS DRW-24B1ST c
Audio
Realtek High Definition Audio


My System SpecsSystem Spec
.
25 May 2015   #2
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Post an example URL and state if you are typing the URL into the addess bar.
My System SpecsSystem Spec
25 May 2015   #3
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Re: about:config preferences changes. If you think something is changing them you can try this add on:

Prefences Monitor aka, PrefMon - Mozilla Firefox Extension
My System SpecsSystem Spec
.

25 May 2015   #4
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well with no other infromation to go on - I'd suggest changing DNS provider and flushing the DNS.

Firefox won't load home page on startup when it's GMail
My System SpecsSystem Spec
25 May 2015   #5
Gene Poole

Windows 7 Professional SP1 32-bit
 
 

Now the two most recent problem pages are loading fine - not typed in, btw - without Google. This is after powering down for an hour, give those pesky electrons a rest, dog.

Meanwhile, since this has recurred around the web numerous times for me for weeks, I presume the problem will return. So I just archived your DNS-change thread for next time. Thanks Callender! Cannot mark it 'Solved' quite yet.

p.s. love your GEGeek
My System SpecsSystem Spec
25 May 2015   #6
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well personally I suspect problems with your DNS provider or DNS cache. If the problem continues try that approach. If that doesn't work other options are:

Full removal of Firefox (after backing up your profile, bookmarks and extensions) followed by a fresh FF install.

Checking your SSL settings in both FF and Windows.
My System SpecsSystem Spec
25 May 2015   #7
Gene Poole

Windows 7 Professional SP1 32-bit
 
 

I'd suspected maybe it was something like DNS. I didn't know whether to be surprised or not by my ISP's Tech not bothering to mention this angle. Oh well.

Just checked, I've got FF set to use the System proxy for SSL. Just now going to W7 Help on SSL, I'll have to follow up later, busy now, thanks again.
My System SpecsSystem Spec
25 May 2015   #8
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

My System SpecsSystem Spec
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 Firefox pages "The connection was reset" but loads thru Google search




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