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Windows 7: Right click --> Send to --> Send to mail recipient

09 Nov 2009   #1
Melvin1337

Windows 7 Professional
 
 
Right click --> Send to --> Send to mail recipient

Hi!

One of our customers has a problem when trying to use this method.

When he right clicks a document (whether it's .pdf, .doc etc etc) and clicks "Send to", and then clicks "Send to mail...", the only thing that happens is that a empty dialog box appears, with the title "Error", and a confirmation box that says "OK".

When he then clicks "OK", nothing happens.

I played around a bit with default programs and associations, and ended up with removing the "Send to mail..." option completely.

I have tried to right click --> send to --> send to mail on my own computer, and it works flawlessly.

The user is running Windows 7 pro on a Dell Latitude E4300.
The default mail program is Lotus Notes v. 8.5, but Outlook is also installed and is associated with all e-mail options except the "mailto:" protocol and the ".mapimail" filetype. These two are associated with Lotus Notes.

The user wants to be able to send documents by using this method, and use it so Lotus Notes is the mail-program used for right click --> Send to --> Send to mail... option.

Is there any ideas around this problem? Please do not hesitate to ask about more info...

Regards...


My System SpecsSystem Spec
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09 Nov 2009   #2
Fliplip

windows 7 HP 64bit
 
 

Cant help but subscribing to this thread as i cant send jpegs using this method at work, even though every thing else works ok.

Good luck.
My System SpecsSystem Spec
09 Nov 2009   #3
roban

Windows 7 Professional 64bit
 
 

This all works for me and I use Thunderbird as my email client. Perhaps there is a configuration in Lotus Notes.
My System SpecsSystem Spec
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09 Nov 2009   #4
Melvin1337

Windows 7 Professional
 
 

I checked Notes configuration, and all options for setting it as default mail-program (there are 2; One to set Notes as default program, and one to set Notes to check if it's the default mail-program on startup), these are all checked...
My System SpecsSystem Spec
09 Nov 2009   #5
roban

Windows 7 Professional 64bit
 
 

You might try disassociating Outlook altogether. I was having a similar problem with Outlook opening if I wanted to send a web link from Firefox.
My System SpecsSystem Spec
09 Nov 2009   #6
Melvin1337

Windows 7 Professional
 
 

Can't figure out how to do that, do I have to change one association at a time or?
My System SpecsSystem Spec
10 Nov 2009   #7
roban

Windows 7 Professional 64bit
 
 

IMO you can either remove all of its associations using Default Programs or if you don't use Outlook at all uninstall it. I would try the first option unless you have the M$ Office CD and can reinstall if you have to.
My System SpecsSystem Spec
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 Right click --> Send to --> Send to mail recipient




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