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Windows 7: Can ping, but can't connect through a browser

28 May 2015   #1
JoostinOnline

Windows 7 Home Premium 64-bit
 
 
Can ping, but can't connect through a browser

Before I go into detail, let me say that I know that this sort of thing has been reported and solved several times before (I did spend a lot of time searching), but none of the solutions I've tried worked. Please don't just re-direct me to another topic.

I'm working on somebody's computer, and he reported that the browser doesn't work. Other computers on the same network could connect. It doesn't work on mine either. As the title says, I can ping websites, but if I try to load Google (or any other site) I get "Firefox cannot find the server at [whatever.com]", or "This page cannot be displayed" on IE.

These are things I've tried so far. A few of them I didn't expect to work, but I tried them anyway:
  • netsh int ip reset c:\resetlog.txt
  • netsh winsock reset
  • netsh winsock reset catalog
  • ipconfig /flushdns
  • ipconfig /release, ipconfig /renew
  • Norton Removal Tool (I found Norton Internet Security remnants in the registry)
  • Resetting Internet Explorer settings.
  • Modifying these registry settings.
  • Safe Mode with Networking.
  • Disabling the firewall.
  • Running avast! and Malwarebytes to remove any malware (just PUP toolbars).
  • Manually setting Firefox to not use a proxy server even if the system settings have one.
  • Running the Network Troubleshooter (couldn't identify the problem).
Does anybody else have suggestions?


My System SpecsSystem Spec
.
28 May 2015   #2
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by JoostinOnline View Post
~~~
...he reported that the browser doesn't work.
Other computers on the same network could connect.
It doesn't work on mine either.
~~~
Please explain.
It does not work when you log on to his computer using your credentials?
It does not work when you plug your computer into his network jack?

Does surfing to 63.96.4.56 (Google) fail?
My System SpecsSystem Spec
28 May 2015   #3
GokAy

Windows 7 Ultimate x64 SP1
 
 

Just some thoughts:

Can you open ftp,https sites?
- ftp://ftp.isi.edu/
- https://www.facebook.com/


- Did you try a clean startup yet? Troubleshoot Application Conflicts by Performing a Clean Startup
- Completely remove Avast as well.
- Disable IPv6.
My System SpecsSystem Spec
.

31 May 2015   #4
JoostinOnline

Windows 7 Home Premium 64-bit
 
 

Sorry, I forgot to respond. Shortly after posting this my customer decided he wanted a fresh install because Windows was already running slow. Thanks anyway.
My System SpecsSystem Spec
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 Can ping, but can't connect through a browser




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