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Windows 7: All browsers crash on Windows 7 32bit only

15 Jun 2015   #11
ptcstudent

32bit
 
 

Prior I had let it use system managed. Currently I have it set for 100min 5320 Max.


My System SpecsSystem Spec
.
15 Jun 2015   #12
carwiz

Windows 7 Pro-x64
 
 

Instead of going back and forth, run this DM Log Collector so we can see the system configuration and related files. Don't create another thread.
My System SpecsSystem Spec
15 Jun 2015   #13
ptcstudent

32bit
 
 

Increasing the Paging File from system managed to 5320 max helped chrome last a little bit longer (about 6 webpages instead of 1-2) before crashing. Attached is the zip of the log collector. The system information is not the same as what's listed on my profile as this is a lab computer (for blowing up and unrestricted on the schools network for networking class).


Attached Files
File Type: zip S4541D037-7405-Mon_06_15_2015_104819_56.zip (272.8 KB, 15 views)
My System SpecsSystem Spec
.

15 Jun 2015   #14
carwiz

Windows 7 Pro-x64
 
 

Still looking over the system but did you reboot after uninstalling Java? It's still showing the update process in startup.

Are you stuck with Avira AV? A lighter and faster AV is available from Microsoft called Microsoft Security Essentials.

This is the list of loaded modules for Avira.

Code:
aebb 8.1.2.0 59.03 KB (60,448 bytes) 6/9/2015 9:20 
AM Avira Operations GmbH & Co. KG c:\program 
files\avira\antivirus\aebb.dll
aecore 8.3.6.2 237.91 KB (243,624 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aecore.dll
aedroid 8.4.3.238 1.31 MB 
(1,376,320 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aedroid.dll
aeemu 8.1.3.4 389.91 KB (399,264 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aeemu.dll
aeexp 8.4.2.88 260.05 KB (266,296 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aeexp.dll
aegen 8.1.7.40 445.91 KB (456,608 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aegen.dll
aehelp 8.3.2.0 274.86 KB (281,456 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aehelp.dll
aeheur 8.1.4.1734 8.10 MB 
(8,492,968 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aeheur.dll
aemobile 8.1.7.4 273.91 KB 
(280,488 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aemobile.dll
aeoffice 8.3.1.34 383.13 KB (392,320 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. KG c:\program files\avira\antivirus\aeoffice.dll
aepack 8.4.0.80 775.13 KB 
(793,728 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aepack.dll
aerdl 8.2.1.20 713.91 KB (731,040 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aerdl.dll
aesbx 8.2.21.0 1.55 MB (1,622,072 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aesbx.dll
aescn 8.3.2.10 139.12 KB (142,456 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aescn.dll
aescript 8.2.2.72 509.91 KB 
(522,152 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aescript.dll
aevdf 8.3.1.6 130.85 KB (133,992 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\aevdf.dll
apcfile 2.7.1.3 165.08 KB (169,040 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\apcfile.dll
avesvc 15.0.11.550 157.30 KB 
(161,072 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avesvc.dll
avesvcr 15.0.11.478 14.24 KB 
(14,584 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avesvcr.dll
avevtlog 15.0.11.550 190.74 KB 
(195,320 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avevtlog.dll
avgio 15.0.11.478 65.00 KB 
(66,560 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avgio.dll
avgnt 15.0.11.574 713.30 KB 
(730,416 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avgnt.exe
avguard 15.0.11.572 440.24 KB 
(450,808 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avguard.exe
avipc 15.0.11.478 84.95 KB 
(86,984 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avipc.dll
Avira.OE.AvConnectorNative 1.1.39.0 74.52 
KB (76,304 bytes) 5/21/2015 10:59 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\launcher\avira.oe.avconnectornative.dll
Avira.OE.ExtApi 1.1.39.0 33.28 
KB (34,080 bytes) 6/9/2015 9:21 AM Avira Operations GmbH & Co. 
KG c:\users\cjohnson\appdata\local\temp\avgnt.exe\avira.oe.extapi.dll
Avira.OE.NativeCore 1.1.39.0 197.24 
KB (201,976 bytes) 5/21/2015 10:58 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\launcher\avira.oe.nativecore.dll
avlode 15.0.11.572 597.30 
KB (611,632 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avlode.dll
avpref 15.0.11.478 52.95 KB 
(54,216 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avpref.dll
avreg 15.0.11.550 270.30 KB 
(276,784 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avreg.dll
avshadow 15.0.11.574 419.24 KB 
(429,304 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avshadow.exe
avwinll 15.0.11.478 25.30 KB 
(25,904 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\avwinll.dll
ccev 15.0.11.574 377.74 KB 
(386,808 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccev.dll
ccevrc 15.0.11.478 18.24 KB (18,680 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccevrc.dll
ccfwmgt 15.0.11.574 231.24 KB 
(236,792 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccfwmgt.dll
ccfwmgtrc 15.0.11.478 14.30 KB 
(14,640 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccfwmgtrc.dll
ccgen 15.0.11.574 912.51 KB 
(934,408 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccgen.dll
ccgenrc 15.0.11.478 45.80 KB 
(46,896 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccgenrc.dll
ccgrdrc 15.0.11.478 28.00 KB 
(28,672 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccgrdrc.dll
ccgrdw 15.0.11.550 96.74 KB 
(99,064 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccgrdw.dll
ccguard 15.0.11.574 375.74 KB 
(384,760 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccguard.dll
cclic 15.0.11.574 140.80 KB 
(144,176 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\cclic.dll
cclicrc 15.0.11.478 9.80 KB (10,032 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\cclicrc.dll
ccmainrc 15.0.11.478 14.74 KB 
(15,096 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccmainrc.dll
ccmguard 15.0.11.574 512.80 KB 
(525,104 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccmguard.dll
ccmsg 15.0.11.574 274.95 KB 
(281,544 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccmsg.dll
ccmsgrc 15.0.11.478 10.30 KB 
(10,544 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccmsgrc.dll
ccupdate 15.0.11.574 291.51 KB 
(298,504 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccupdate.dll
ccupdrc 15.0.11.478 27.50 KB 
(28,160 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccupdrc.dll
ccupdw 15.0.11.550 193.24 KB 
(197,880 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccupdw.dll
ccwgrd 15.0.11.574 557.74 KB 
(571,128 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccwgrd.dll
ccwkrlib 15.0.11.572 711.24 KB 
(728,312 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\ccwkrlib.dll
cfglib 15.0.11.550 102.74 KB 
(105,208 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\cfglib.dll
commonimagerc 15.0.11.478 4.08 MB 
(4,281,800 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\commonimagerc.dll
commontextrc 15.0.11.478 68.74 
KB (70,392 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\commontextrc.dll
firewall 15.0.11.478 27.30 
KB (27,952 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\firewall.dll
gavidb 15.0.11.572 169.80 KB 
(173,872 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\gavidb.dll
gpavgio 15.0.11.572 295.74 KB 
(302,840 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\gpavgio.dll
gpgen 15.0.11.550 130.24 KB 
(133,368 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\gpgen.dll
gpgenrep 15.0.11.550 59.45 KB 
(60,872 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\gpgenrep.dll
gpgrd 15.0.11.550 43.24 KB 
(44,280 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\gpgrd.dll
gpgui 15.0.11.550 63.45 KB (64,968 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\gpgui.dll
gpipc 15.0.11.550 213.24 KB 
(218,360 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\gpipc.dll
gplegacy 15.0.11.542 27.01 KB 
(27,656 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\gplegacy.dll
gpschd 15.0.11.572 196.51 KB 
(201,224 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\gpschd.dll
grdcore 15.0.11.550 409.74 KB 
(419,576 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\grdcore.dll
guardmsg 15.0.11.478 39.80 KB 
(40,752 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\guardmsg.dll
msgclient 15.0.11.550 107.74 KB 
(110,328 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\msgclient.dll
onlcfg 15.0.11.542 29.74 KB 
(30,456 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\onlcfg.dll
productimagerc 15.0.11.478 83.24 
KB (85,240 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\57\productimagerc.dll
producttextrc 15.0.11.478 13.24 
KB (13,560 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\57\producttextrc.dll
productutilities 15.0.11.572 728.80 
KB (746,288 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\productutilities.dll
sched 15.0.11.572 440.24 
KB (450,808 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\sched.exe
schedr 15.0.11.478 14.24 KB (14,584 
bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\schedr.dll
shlext 15.0.11.550 85.74 KB 
(87,800 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\shlext.dll
sqlite3 15.0.11.478 444.80 KB 
(455,472 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\sqlite3.dll
systemutilities 15.0.11.546 549.30 
KB (562,480 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program 
files\avira\antivirus\systemutilities.dll
win32apiwrapper 15.0.11.478 120.95 
KB (123,848 bytes) 6/9/2015 9:20 AM Avira Operations GmbH & Co. 
KG c:\program files\avira\antivirus\win32apiwrapper.dll
My System SpecsSystem Spec
15 Jun 2015   #15
ptcstudent

32bit
 
 

Yes I tried it with java uninstalled. I have multiple computers configured in the lab. Some have MSE some have Avira some have none. All computers in the lab with windows 7 32bit have this issue regardless. I can show logs of those computers with the same result as well.
My System SpecsSystem Spec
15 Jun 2015   #16
carwiz

Windows 7 Pro-x64
 
 

Do you have any browser add-ins?

I don't see anything that jumps out except there's a lot running on that 2-core CPU.

Download and install the free Malwarebytes Antimalware scanner. During the install you will be presented a finish screen. Be sure to uncheck the trial and any other software offerings. Let it update then run a full scan.

This is an old image but should be similar.


Attached Images
All browsers crash on Windows 7 32bit only-mbam-nopro.jpg 
My System SpecsSystem Spec
15 Jun 2015   #17
ptcstudent

32bit
 
 

Some computers have Avira Web protection, some have Java plugins. Most have none, I have tried running without add-ins / extensions and it still crashes.


Even though most of the computers are fresh installs and won't have any bugs in them I ran a scan for you.


Attached Thumbnails
All browsers crash on Windows 7 32bit only-malwarebytes.png  
My System SpecsSystem Spec
15 Jun 2015   #18
carwiz

Windows 7 Pro-x64
 
 

Ok. Just wanted to see if MBAM might have flagged any add-ons.

I'm tapped out. I'll ask for additional help and see if anyone else has ideas. It's clear they're running out of memory but they shouldn't with 8+GB. There may be something running that's causing a memory leak.

One last test: Follow the Clean Startup Tutorial for Services and the Startup Tab (before going to Step Two). Then see if they still crash.
My System SpecsSystem Spec
15 Jun 2015   #19
ptcstudent

32bit
 
 

Running clean boot still caused a crash. That's fine this has been an ongoing project for us for about 3 days. Any other information suggested I won't be able to test until tomorrow. The labs accessible only from 7am-2pm EST
My System SpecsSystem Spec
15 Jun 2015   #20
carwiz

Windows 7 Pro-x64
 
 

Ok. There's a lot to go over so help may take a while.
My System SpecsSystem Spec
Reply

 All browsers crash on Windows 7 32bit only




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