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Windows 7: All browsers crash on Windows 7 32bit only

16 Jun 2015   #31
ptcstudent

32bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Where did you get the driver? Link?

For 4gb RAM you should be running 64 bit Windows 7, otherwise .6 gb is wasted unless the Resource Monitor proves it is being used for hardware. 32 bit can only utilize 3.4gb RAM.
Product Support | Dell US

The District is too cheap to buy MAK for 64 bit. We are forced to use 32bit in the school system here.


My System SpecsSystem Spec
.
16 Jun 2015   #32
gregrocker

 

Any MS key can be used interchangeably for 32- or 64-bit. Try a test install with x64.

Confirm the LAN device with Hardware Identification.

Enable hardware auto-updating via Windows Update (Step 3) then Check for Updates, install all Important and Optional to make sure you have all drivers Windows wants and are fully patched. Having no SP2 makes all patching critical.

Test the RAM - Test with Memtest86+ for 6-8 passes or overnight.

Establish a totally clean boot, with only MSE starting with Windows.

Flush DNS

Run another full scan with Malwarebytes this time followed by AdwCleaner.

Reinstall Flashplayer.

Clean out all temp files and cookies in all Browsers, remove all Add-Ons except flash, reset IE to defaults in Advanced tab saving nothing, uninstall Chrome spyware, try other browsers.

Work through the other Troubleshooting Steps for Windows 7 which often unmask the problem.
My System SpecsSystem Spec
16 Jun 2015   #33
ptcstudent

32bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Any MS key can be used interchangeably for 32- or 64-bit. Try a test install with x64.

Confirm the LAN device with Hardware Identification.

Enable hardware auto-updating via Windows Update (Step 3) then Check for Updates, install all Important and Optional to make sure you have all drivers Windows wants and are fully patched. Having no SP2 makes all patching critical.

Test the RAM - Test with Memtest86+ for 6-8 passes or overnight.

Establish a totally clean boot, with only MSE starting with Windows.

Flush DNS

Run another full scan with Malwarebytes this time followed by AdwCleaner.

Reinstall Flashplayer.

Clean out all temp files and cookies in all Browsers, remove all Add-Ons except flash, reset IE to defaults in Advanced tab saving nothing, uninstall Chrome spyware, try other browsers.

Work through the other Troubleshooting Steps for Windows 7 which often unmask the problem.
I know you're trying to help, but we have done all of these things already. My instructor is allowing me to pursue this because it's of interest to us. We are a technical college studying networking. It is very unlikely this is a hardware issue as that would mean hundreds of computers on the district level are all going bad at the same time. Is there any other things we can try?

Also
Quote   Quote: Originally Posted by ptcstudent View Post
Testing on other OS had no issues on the machines. I tested Windows 7 64bit, Windows XP, Windows 8(8.1) 32 and 64 bit.

This is happening on several machines not just one. I have done testing on fresh installs so it's not malware, nor is it hardware issues.

I have done sfc/ scannow as well as chkdsk /f and winsock resetting.

I've reinstalled the web browsers as well as made multiple new user accounts.
My System SpecsSystem Spec
.

16 Jun 2015   #34
gregrocker

 

Well that's what I'd do. But then what do I know?

Once you did the due diligence (9/10 of which is not reported as done) then I was going to elevate this to my friend Rayda who is a top Networking MVP.
My System SpecsSystem Spec
16 Jun 2015   #35
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Most probably your network chip does not have a driver update available.
All browsers crash on Windows 7 32bit only-2015-06-16_201531.jpg
Are you sure that the driver that you are getting from Dell is for windows7? I am not.


My System SpecsSystem Spec
16 Jun 2015   #36
ptcstudent

32bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Any MS key can be used interchangeably for 32- or 64-bit. Try a test install with x64.

Confirm the LAN device with Hardware Identification.

Enable hardware auto-updating via Windows Update (Step 3) then Check for Updates, install all Important and Optional to make sure you have all drivers Windows wants and are fully patched. Having no SP2 makes all patching critical.

Test the RAM - Test with Memtest86+ for 6-8 passes or overnight.

Establish a totally clean boot, with only MSE starting with Windows.

Flush DNS

Run another full scan with Malwarebytes this time followed by AdwCleaner.

Reinstall Flashplayer.

Clean out all temp files and cookies in all Browsers, remove all Add-Ons except flash, reset IE to defaults in Advanced tab saving nothing, uninstall Chrome spyware, try other browsers.

Work through the other Troubleshooting Steps for Windows 7 which often unmask the problem.
1. Was tested already
2. Confirmed
3. Already set
4. Skipping this
5. Was done yesterday and tested today (the admin machine) still has issues.
6. Was done
7. Skipping this
8. Done
9. Done
10. All of these things were done prior or done with previous inquiries.

I am not saying you don't know what you're doing, but I'm saying we aren't your typical 97% either. And I feel like I'm chasing my tail and making no progress here. I'm sure you can understand that.
My System SpecsSystem Spec
16 Jun 2015   #37
ptcstudent

32bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Most probably your network chip does not have a driver update available.
Attachment 362912
Are you sure that the driver that you are getting from Dell is for windows7? I am not.
Attached


Attached Thumbnails
All browsers crash on Windows 7 32bit only-dell.png  
My System SpecsSystem Spec
16 Jun 2015   #38
gregrocker

 

There may be something in the install and setup that is causing the problem. No one of the 1.5 million who've used Clean Reinstall Windows 7 has reported browser crashes. So limit yourself to only the tools and methods there which compile everything that works best.

You might do a diagnostic install where you start with wiping the hard drive of any code which can interfere using Diskpart Clean Command. I would use 64 bit.

Then install the OS with only ethernet cable attached. Install LAN driver if needed when install finishes. Enable hardware auto-updating via Windows Update (Step 3) then Check for Updates, install all Important and Optional with reboots until no more are offered.

Before each group of Updates use IE to see if it crashes. This can pinpoint a driver causing the crash. If these crash before Updates then it would point to the hardware or OS media. However there might also be a patch missing that remedies this, so proceed with all Updates and scour the Dell Downloads page for all patches to consider.

If no crashes install each Program, testing the browser after each one is installed. Same with settings changes.
My System SpecsSystem Spec
16 Jun 2015   #39
ptcstudent

32bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
There may be something in the install and setup that is causing the problem. No one of the 1.5 million who've used Clean Reinstall Windows 7 has reported browser crashes. So limit yourself to only the tools and methods there which compile everything that works best.

You might do a diagnostic install where you start with wiping the hard drive of any code which can interfere using Diskpart Clean Command. I would use 64 bit.

Then install the OS with only ethernet cable attached. Install LAN driver if needed when install finishes. Enable hardware auto-updating via Windows Update (Step 3) then Check for Updates, install all Important and Optional with reboots until no more are offered.

Before each group of Updates use IE to see if it crashes. This can pinpoint a driver causing the crash. If these crash before Updates then it would point to the hardware or OS media. However there might also be a patch missing that remedies this, so proceed with all Updates and scour the Dell Downloads page for all patches to consider.

If no crashes install each Program, testing the browser after each one is installed. Same with settings changes.
Just made another fresh install without doing ANY updates. No web browsers crash. The only difference between the fresh install and this lab computer is Windows Updates and Networking programs/AV is installed on this computer.(Programs should be irrelevant though because the student computers which are district regulated have none of these programs on them)

Also I can't use 64 bit as the MAK licenses we are issued are only for 32bit.

My instructor and I may think that the WSUS has a bad windows update that it sent out to all of the computers.

Update: It was a bad WSUS file sent out to the computers. Thank you guys for the help.
My System SpecsSystem Spec
16 Jun 2015   #40
gregrocker

 

I know of no exceptions to all Windows 7 licenses being interchangeable for either 32 or 64-bit.

Now install small groups of updates testing the browser after each reboot. Whenever the browser crashes, that would mean that something you did just beforehand triggered it. If it's a group of updates, uninstall them one at a time to test the browser again.

It's very important to keep track of everything you do and limited in the beginning to just small groups of updates which can be uninstalled or rolled back using System Restore.
My System SpecsSystem Spec
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 All browsers crash on Windows 7 32bit only




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