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Windows 7: All browsers crash on Windows 7 32bit only

15 Jun 2015   #1
ptcstudent

32bit
 
 
All browsers crash on Windows 7 32bit only

Hello,

I have done several testing on an issue recently with windows 7 32bit where all 4 major web browsers constantly crash during use. This only happens on windows 7 32bit.

There is no valuable information on the bug reports from Firefox or IE.

Chrome just runs out of resources and get's a "he's dead Jim" 90% of the time.
Internet explorer stops working.
Firefox crashes.
Opera crashes.
Event manager shows nothing for most of the crashes.

Testing on other OS had no issues on the machines. I tested Windows 7 64bit, Windows XP, Windows 8(8.1) 32 and 64 bit.

This is happening on several machines not just one. I have done testing on fresh installs so it's not malware, nor is it hardware issues.

I have done sfc/ scannow as well as chkdsk /f and winsock resetting.

I've reinstalled the web browsers as well as made multiple new user accounts.

Any other suggestions would be great. My teacher and my class have been puzzling with me over this for the past few days.

Thanks,
Chris


My System SpecsSystem Spec
.
15 Jun 2015   #2
carwiz

Windows 7 Pro-x64
 
 

According to Google, you're running out of memory.
https://support.google.com/chrome/answer/1270364?hl=en

32-bit machines have a limit of 4GB or in reality, around 3.7GB or some such usable. (No matter how much you have installed.) I suspect there's too much running in the background. Post an image of the Startup Tab on one of the affected machines. Don't change anything yet--Just look.

Use this tutorial: Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
15 Jun 2015   #3
ptcstudent

32bit
 
 

See attached. I don't believe this is a memory issue as I see the error on fresh installs. Also I got it to run fine in Windows 7 64bit with 2gb of ram (These are school computers).

The 32bit has 4gb of ram installed. This issue is also a new occurrence.

My theories are either there's an issue in regards to Java/Flash causing issues or the updates to the web browsers are conflicting with something in the OS.


Attached Images
All browsers crash on Windows 7 32bit only-startup.png 
My System SpecsSystem Spec
.

15 Jun 2015   #4
ptcstudent

32bit
 
 

Attached is an EventView of the IE crash as well as my Memory when Chrome crashes.


Attached Thumbnails
All browsers crash on Windows 7 32bit only-example.png  
Attached Files
File Type: txt IEcrashEventViwer.txt (487 Bytes, 2 views)
My System SpecsSystem Spec
15 Jun 2015   #5
carwiz

Windows 7 Pro-x64
 
 

Yep, you're running out of memory. There's too many hands in the cookie jar.

Are these development machines? If not, uninstall Java. If so, take it out of Startup. Something used a lot of memory and it's being held in Standby. Applications like Backup, file transfer or heavy I/O programs will do this. It looks like you just need to manage tasks. What size is your pagefile?
My System SpecsSystem Spec
15 Jun 2015   #6
ptcstudent

32bit
 
 

The image taken was shown right as Chrome crashed. By default it sits with over 1gb memory free and only 1gb in standby. Thought as I try to force chrome to crash the memory not in standby slowly decreases until it reaches that threshold to force it to crash. Chrome might be preloading the webpages for a faster load (based on history) and that's holding the memory in standby. Removing Java and rebooting and I'll upload another resource monitor right from boot. There might also be a memory leak issue with chrome.
My System SpecsSystem Spec
15 Jun 2015   #7
ptcstudent

32bit
 
 

Resource Monitor at boot with no Java installed.


Attached Thumbnails
All browsers crash on Windows 7 32bit only-bootnojava.png  
My System SpecsSystem Spec
15 Jun 2015   #8
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Disable hardware acceleration in all browsers and test.
In ie simply go to internet options/ advanced software rendering....
Chrome Settings/ Advanced settings on the very bottom.
Refer to other browsers help for how.
My System SpecsSystem Spec
15 Jun 2015   #9
ptcstudent

32bit
 
 

Chrome just crashed with ~700mb free space still available and hardware acceleration was disabled.


Attached Thumbnails
All browsers crash on Windows 7 32bit only-chromecrash.png  
My System SpecsSystem Spec
15 Jun 2015   #10
carwiz

Windows 7 Pro-x64
 
 

Chrome is not known for sparing the hardware.

So, what's the pagefile size? (Again)
My System SpecsSystem Spec
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 All browsers crash on Windows 7 32bit only




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