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Windows 7: IE disappears from taskbar on reboot

11 Jul 2015   #1
Sxcd1

Windows 7 Pro 64Bit
 
 
IE disappears from taskbar on reboot

I recently go some malware on my computer which was removed with Malware Bytes. After that was fixed I noticed that my IE and Windows Explorer icons don't stay on the taskbar. They are there at boot up but disappear as everything load. I've tried to pin them to the taskbar but they still disappear after reboot. Does anyone know how to fix this? Thanks.


My System SpecsSystem Spec
.
11 Jul 2015   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Did you use the Threat scan or the Custom scan in mbam ?
Use the custom scan and scan all connected drives,
Post the scan results

Review Jacee’s instructions to run Adwcleaner here post #7,
Ignore the title of the thread,
http://www.sevenforums.com/system-security/316404-instant-savings-app.html
On the BleepingComputer site use the button that looks like this,


SAS is safe to remove anything it finds
http://www.superantispyware.com/?tag=SUPERANTISPYWARE
This one is the longest up to 4 hours, the others are only about 45 minutes,
http://www.microsoft.com/security/scanner/en-us/default.aspx
My System SpecsSystem Spec
15 Jul 2015   #3
Sxcd1

Windows 7 Pro 64Bit
 
 

Here is the log from Mbam
Code:
<?xml version="1.0" encoding="UTF-16" ?>
<mbam-log>
<header>
<date>2015/07/09 22:03:07 -0400</date>
<logfile>mbam-log-2015-07-09 (22-03-07).xml</logfile>
<isadmin>yes</isadmin>
</header>
<engine>
<version>2.01.6.1022</version>
<malware-database>v2015.03.09.05</malware-database>
<rootkit-database>v2015.02.25.01</rootkit-database>
<license>trial</license>
<file-protection>enabled</file-protection>
<web-protection>enabled</web-protection>
<self-protection>disabled</self-protection>
</engine>
<system>
<osversion>Windows 7 Service Pack 1</osversion>
<arch>x64</arch>
<username>Warren</username>
<filesys>NTFS</filesys>
</system>
<summary>
<type>threat</type>
<result>completed</result>
<objects>425583</objects>
<time>830</time>
<processes>8</processes>
<modules>0</modules>
<keys>210</keys>
<values>4</values>
<datas>0</datas>
<folders>153</folders>
<files>594</files>
<sectors>0</sectors>
</summary>
<options>
<memory>enabled</memory>
<startup>enabled</startup>
<filesystem>enabled</filesystem>
<archives>enabled</archives>
<rootkits>disabled</rootkits>
<deeprootkit>disabled</deeprootkit>
<heuristics>enabled</heuristics>
<pup>warn</pup>
<pum>enabled</pum>
</options>
<items>
<process><path>C:\Program Files (x86)\HQCinema Pro  2.1V09.07\65cd391c-8991-4061-9130-e6cdb77e5f59-10.exe</path><vendor>PUP.Optional.CrossRider.A</vendor><action>delete-on-reboot</action><pid>7420</pid><hash>e792d46f434704328d53ca4b34d2639d</hash></process>
<process><path>C:\Program Files (x86)\HQCinema Pro  2.1V09.07\65cd391c-8991-4061-9130-e6cdb77e5f59-6.exe</path><vendor>PUP.Optional.CrossRider.A</vendor><action>delete-on-reboot</action><pid>28472</pid><hash>6d0c5be8454575c138a8d14433d3a957</hash></process>
<process><path>C:\Program Files (x86)\HQCinema Pro  2.1V09.07\65cd391c-8991-4061-9130-e6cdb77e5f59-1-6.exe</path><vendor>PUP.Optional.CrossRider.A</vendor><action>delete-on-reboot</action><pid>28212</pid><hash>d8a1e95a5a3038fee5fb1ff6ba4c43bd</hash></process>
<process><path>C:\Program Files  (x86)\StormWatch\StormWatchApp.exe</path><vendor>PUP.Optional.StormWatch.A</vendor><action>delete-on-reboot</action><pid>27884</pid><hash>f287e063becc1422bb12b99c827ef10f</hash></process>
<process><path>C:\Program Files  (x86)\StormWatch\SWUpdaterSvc.exe</path><vendor>PUP.Optional.StormWatch.A</vendor><action>delete-on-reboot</action><pid>28228</pid><hash>3f3a7bc8127834021e6c31cfe71bdb25</hash></process>
<process><path>C:\Program Files  (x86)\StormWatch\StormWatchSrv.exe</path><vendor>PUP.Optional.StormWatch.A</vendor><action>delete-on-reboot</action><pid>10412</pid><hash>b9c0ae954a40b284235dd2e33ac91ee2</hash></process>
<process><path>C:\Program Files  (x86)\RadPlayer\myradioplayer.exe</path><vendor>PUP.Optional.MyRadioPlayer.A</vendor><action>delete-on-reboot</action><pid>25744</pid><hash>760347fcd8b2fb3b9dd50a2745c009f7</hash></process>
<process><path>C:\Program Files (x86)\Consumer  Input\Monitoring\dca-monitoring.exe</path><vendor>PUP.Optional.Consumer.Input.A</vendor><action>delete-on-reboot</action><pid>24876</pid><hash>b2c75ce7424894a2928eb4b7a0632bd5</hash></process>
<key><path>HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\SWUpdater</path><vendor>PUP.Optional.StormWatch.A</vendor><action>success</action><hash>3f3a7bc8127834021e6c31cfe71bdb25</hash></key>
<key><path>HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\consumerinput_update</path><vendor>PUP.Optional.ConsumerInput.A</vendor><action>success</action><hash>aecbb192e2a877bf771e2768f30e28d8</hash></key>
<key><path>HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\consumerinput_updatem</path><vendor>PUP.Optional.ConsumerInput.A</vendor><action>success</action><hash>aecbb192e2a877bf771e2768f30e28d8</hash></key>
<key><path>HKLM\SOFTWARE\MICROSOFT\WINDOWS  NT\CURRENTVERSION\IMAGE FILE EXECUTION  OPTIONS\CONSUMERINPUTUPDATE.EXE</path><vendor>PUP.Optional.ConsumerInput.A</vendor><action>success</action><hash>aecbb192e2a877bf771e2768f30e28d8</hash></key>
<key><path>HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS  NT\CURRENTVERSION\IMAGE FILE EXECUTION  OPTIONS\CONSUMERINPUTUPDATE.EXE</path><vendor>PUP.Optional.ConsumerInput.A</vendor><action>success</action><hash>aecbb192e2a877bf771e2768f30e28d8</hash></key>
<key><path>HKLM\SOFTWARE\CLASSES\CLSID\{B49699FC-1665-4414-A1CB-C4A2A4A13EEC}</path><vendor>PUP.Optional.Consumer.Input.A</vendor><action>success</action><hash>3c3d52f17b0f0531137cdf42aa59b14f</hash></key>
<key><path>HKLM\SOFTWARE\CLASSES\TYPELIB\{7BAB653D-88FB-4F60-AFC2-8E6FD59FAFF3}</path><vendor>PUP.Optional.Consumer.Input.A</vendor><action>success</action><hash>3c3d52f17b0f0531137cdf42aa59b14f</hash></key>
<key><path>HKLM\SOFTWARE\CLASSES\INTERFACE\{DD05B915-F77B-474A-9D42-9FEEAF5475C4}</path><vendor>PUP.Optional.Consumer.Input.A</vendor><action>success</action><hash>3c3d52f17b0f0531137cdf42aa59b14f</hash></key>
<key><path>HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{DD05B915-F77B-474A-9D42-9FEEAF5475C4}</path><vendor>PUP.Optional.Consumer.Input.A</vendor><action>success</action><hash>3c3d52f17b0f0531137cdf42aa59b14f</hash></key>
<key><path>HKLM\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{DD05B915-F77B-474A-9D42-9FEEAF5475C4}</path><vendor>PUP.Optional.Consumer.Input.A</vendor><action>success</action><hash>3c3d52f17b0f0531137cdf42aa59b14f</hash></key>
<key><path>HKLM\SOFTWARE\WOW6432NODE\CLASSES\TYPELIB\{7BAB653D-88FB-4F60-AFC2-8E6FD59FAFF3}</path><vendor>PUP.Optional.Consumer.Input.A</vendor><action>success</action><hash>3c3d52f17b0f0531137cdf42aa59b14f</hash></key>
<key><path>HKLM\SOFTWARE\CLASSES\WOW6432NODE\TYPELIB\{7BAB653D-88FB-4F60-AFC2-8E6FD59FAFF3}</path><vendor>PUP.Optional.Consumer.Input.A</vendor><action>success</action><hash>3c3d52f17b0f0531137cdf42aa59b14f</hash></key>
<key><path>HKLM\SOFTWARE\CLASSES\CLSID\{B49699FC-1665-4414-A1CB-C4A2A4A13EEC}\INPROCSERVER32</path><vendor>PUP.Optional.Consumer.Input.A</vendor><action>success</action><hash>3c3d52f17b0f0531137cdf42aa59b14f</hash></key>
<key><path>HKLM\SOFTWARE\CLASSES\dcabho.Dca.1</path><vendor>PUP.Optional.Consumer.Input.A</vendor><action>success</action><hash>3c3d52f17b0f0531137cdf42aa59b14f</hash></key>
<key><path>HKLM\SOFTWARE\CLASSES\dcabho.Dca</path><vendor>PUP.Optional.Consumer.Input.A</vendor><action>success</action><hash>3c3d52f17b0f0531137cdf42aa59b14f</hash></key>
<key><path>HKLM\SOFTWARE\WOW6432NODE\CLASSES\dcabho.Dca</path><vendor>PUP.Optional.Consumer.Input.A</vendor><action>success</action><hash>3c3d52f17b0f0531137cdf42aa59b14f</hash></key>
<key><path>HKLM\SOFTWARE\CLASSES\WOW6432NODE\dcabho.Dca</path><vendor>PUP.Optional.Consumer.Input.A</vendor><action>success</action><hash>3c3d52f17b0f0531137cdf42aa59b14f</hash></key>
<key><path>HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER  HELPER  OBJECTS\{B49699FC-1665-4414-A1CB-C4A2A4A13EEC}</path><vendor>PUP.Optional.Consumer.Input.A</vendor><action>success</action><hash>3c3d52f17b0f0531137cdf42aa59b14f</hash></key>
<key><path>HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER  HELPER  OBJECTS\{B49699FC-1665-4414-A1CB-C4A2A4A13EEC}</path><vendor>PUP.Optional.Consumer.Input.A</vendor><action>success</action><hash>3c3d52f17b0f0531137cdf42aa59b14f</hash></key>
rest deleted as too long and got an error after posting.
I've ran all 4 programs till they report not malware but after reboot the windows explorer and internet explorer icons on the taskbar disappear during the boot process.
My System SpecsSystem Spec
.

16 Jul 2015   #4
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi thanks you can upload as a text attachment instead of using code especially long ones
What did adwcleaner find ?
Remove PUP.Optional.CrossRider virus (Removal Guide)
My System SpecsSystem Spec
16 Jul 2015   #5
Sxcd1

Windows 7 Pro 64Bit
 
 

Have run all 4 programs multiple time and still can't get IE and Windows explorer on taskbar.


Attached Files
File Type: txt Super.txt (16.8 KB, 2 views)
My System SpecsSystem Spec
16 Jul 2015   #6
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by Sxcd1 View Post
.... icons don't stay on the taskbar. They are there at boot up but disappear as everything load....
Perhaps you can find the offending app by not letting everything load:
Troubleshoot Application Conflicts by Performing a Clean Startup

It those steps fail to find the issue, then try using Process Monitor.
Filter the events by Path > Contains > Quick Launch\User Pinned\TaskBar
Enable boot logging using this info.
Create the pinned items.
Reboot and follow the steps to save the results.

No need to upload the saved log file unless you cannot figure out what app got rid of your taskbar items.
My System SpecsSystem Spec
16 Jul 2015   #7
GokAy

Windows 7 Ultimate x64 SP1
 
 

If your Windows is 32bit - Try browsing to IE folder in prog files x86 and right click send to:desktop, try pinning this new shortcut.

If it is 64 bit - pin a shortcut you make from IE folder in program files.

And regarding MBAM scan, did you enable rootkit scanning in settings - detections?
My System SpecsSystem Spec
19 Jul 2015   #8
Sxcd1

Windows 7 Pro 64Bit
 
 

I've ran Malwarebytes, super antispyware and adware cleaner multiple time, as well as edit the startup in MSCONFIG to prevent the malware from loading. I've reset IE and tried to do the same to Firefox. I'm getting no malware found with all programs and IE works fine but firefox goes to Search
and get the error server not found.
Saving Google as the default page in firefox doesn't fix it. I think I'm very close to getting rid of this malware. Thanks for the help.
My System SpecsSystem Spec
19 Jul 2015   #9
GokAy

Windows 7 Ultimate x64 SP1
 
 

Check the shortcut of Firefox, I have seen a similar thing with IE on a friend's machine. I even thought MBAM was useless for it for a while, then figured the unwanted page was loading due to being included in the shortcut which was pinned. I unpinned/deleted and re-made a new shortcut from the exe. You can still just modify the shortcut too.

See if this is the case.
My System SpecsSystem Spec
19 Jul 2015   #10
Sxcd1

Windows 7 Pro 64Bit
 
 

Duh I can't beleive I didn't think of that. Thanks so much. Windows Explorer, Firefox and IE are all back on my taskbar. Is there anything I should do to confirm I removed all the malware other that getting a clean report from malware bytes and Superantispyware?
My System SpecsSystem Spec
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 IE disappears from taskbar on reboot




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