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Windows 7: Explorer Crashing Issue - Help need to analyse .dmp file

22 Jul 2015   #1
mrsray

Florida
 
 
Explorer Crashing Issue - Help need to analyse .dmp file

had trojans cleaned 'em up ... every time I try to dload anything on IE, it can not download and crashes. I have tried in safe mode and not, I have tried with addons and without, I have tried the IE fixit ... I have reset all settings on IE, I have uninstalled it completely and reisntalled it ... same issue, I have a dmp file attached I was hoping someone would take a look at and try to decipher please

and thanks in advance




Attached Files
File Type: zip iexplore.exe.5544.zip (1.72 MB, 1 views)
My System SpecsSystem Spec
.
22 Jul 2015   #2
mrsray

Florida
 
 

UPDATE

IE11 and IE10 crash and fail to recover when first opened - Microsoft Community

that link is where I got the script to run to get the dmp
that person was having the same problem and the dmp file showed what was conflicting with IE, I feel I am having the same problem

I also

Delete the browsing history of Internet Explorer
I had also reverted back to the older IE
I also uninstalled security essentials and reinstalled it

I used malware bytes, adwcleaner, hitman pro all after running rkill to stop malicious processes ... the system shows as clean now and all report 0 infections.

no problems with any other browsers only IE

thanks in advance again
My System SpecsSystem Spec
22 Jul 2015   #3
mrsray

Florida
 
 

Description
Faulting Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 11.0.9600.17496
Application Timestamp: 546fdf97
Fault Module Name: MSHTML.dll
Fault Module Version: 11.0.9600.17496
Fault Module Timestamp: 546ffcc5
Exception Code: c0000005
Exception Offset: 00000000000e2c77
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: f7c5
Additional Information 2: f7c5f6238f307103575ecc8ee70e8905
Additional Information 3: d9b3
Additional Information 4: d9b311fa929f4f15a8052a732e762970

I also have that information from Action Center on the taskbar > Maintenance > View reliability history > View all problem reports
... on a few of the "Internet Explorer" "Stopped working" errors > View technical details
My System SpecsSystem Spec
.

22 Jul 2015   #4
GokAy

Windows 7 Ultimate x64 SP1
 
 

Get Download Complete Internet Repair - MajorGeeks and run the appropriate bit version. Select only Repair Internet Explorer. See if it will correct.

Also try a clean startup - Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
22 Jul 2015   #5
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

You can get a reg file that creates explorer crash dumps from the tutorial here on Seven Forums:

Troubleshooting Explorer.exe Crashing Issues

There's some other advice too.

If it's buggy software (shell extension) it can be tricky to pin down.

Anyway looking at your dump it points to a "memory access violation" but I can't pinpoint the cause. It doesn't point to any shell extension as the cause.

When does explorer crash? At random or when you click / right click on something and if so - what?


Forget that - you're taling about internet explorer - not explorer.exe! I can't help with that other than to suggest disabling any add ons or even resetting IE to default settings.
My System SpecsSystem Spec
22 Jul 2015   #6
mrsray

Florida
 
 
thank you

will try the ie repair you told me
My System SpecsSystem Spec
22 Jul 2015   #7
mrsray

Florida
 
 

Quote   Quote: Originally Posted by GokAy View Post
Get Download Complete Internet Repair - MajorGeeks and run the appropriate bit version. Select only Repair Internet Explorer. See if it will correct.

cool tool, but same result, try to dload and crash

Also try a clean startup - Troubleshoot Application Conflicts by Performing a Clean Startup
will try this next

no way of reading the dump to give more info?
My System SpecsSystem Spec
22 Jul 2015   #8
GokAy

Windows 7 Ultimate x64 SP1
 
 

Do you have any other browser already installed?

If not, download it on another PC and carry with a USB stick.

Also, try in Safe Mode with Networking.
My System SpecsSystem Spec
22 Jul 2015   #9
mrsray

Florida
 
 
sorry for confusion

did dload with chrome, then ran the tool and the IE browser still crashes when I try to dload anything ... that is what I meant to say

also, I did the clean startup - Troubleshoot Application Conflicts by Performing a Clean Startup as suggested

same results on a clean startup which determined that there was no background services or programs causing the issue

trying sfc /SCANNOW /OFFBOOTDIR=d:\ /OFFWINDIR=d:\windows now

hope this will do it, getting very frustrated

thanks for your suggestions and your replies
My System SpecsSystem Spec
22 Jul 2015   #10
GokAy

Windows 7 Ultimate x64 SP1
 
 

you don't need to run all those switches if you are running from within Windows.

sfc /scannow will be enough

Tried Safe Mode with Networking?
My System SpecsSystem Spec
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