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Windows 7: Internet Explorer disappears momentarily

14 Aug 2015   #11
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi
Not really you haven't given us much info on what antivirus program is installed...
Use Clean boot,
Troubleshoot Application Conflicts by Performing a Clean Startup
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here,
Cheers.


My System SpecsSystem Spec
.
21 Aug 2015   #12
robintheilade

Windows 10 Home
 
 

Hi again,

Attached is screenshots of msconfig Startup and Services. Sorry for them being in Danish, though I'm sure you'll manage.

BR,
Robin


Attached Images
Internet Explorer disappears momentarily-20150821-msconfig-services-1.png Internet Explorer disappears momentarily-20150821-msconfig-services-2.png Internet Explorer disappears momentarily-20150821-msconfig-startup.png 
My System SpecsSystem Spec
21 Aug 2015   #13
UsernameIssues

W7 Pro SP1 64bit
 
 

Nice video in the original post. It is hard to tell for sure, but it looks like the IE window minimizes and restores. The IE shortcut that it pinned to the task bar shows two IE windows. Does this happen if only one IE window is open?

The original post states that this IE11 window event is seemingly random... but how frequent? Every few minutes? Hours? Days? The frequency helps us determine what tools to use to find the culprit. I would start with Process Explorer. Process Explorer + VirusTotal (to check all processes with 50+ AV's)

I would remove most of the columns just to lighten the load on what Process Explorer has to update.

Leave/add the column for Process, PID, VirusTotal and Command Line.

Select Options > Difference Highlight Duration and set the to 9 seconds.

Select View > Update Speed and set that for 0.5 seconds.

Leave Process Explorer up and running* while surfing with IE.

*I would leave it full screened and behind IE's window.

If/when IE's window minimizes, you can press the space bar to pause** Process Explorer.

**let's hope that Process Explorer comes into focus and that the space pauses the data collection. The status bar at the bottom of Process Explorer's window should say "Paused". If need be, select the Process Explorer window and pause it via the space bar.

See if there is a line in green which indicates that a process recently started... or even some read lines that indicate some process recently ended.

Frankly, I don't hold out much hope that Process Explorer will find the culprit. But it is a relatively easy thing to check and Process Explorer is a tool worth having. If need be, we can move on to much more complicated tools.


One more question: Is the UAC turned on?
User Account Control - UAC - Change Notification Settings
My System SpecsSystem Spec
.

23 Aug 2015   #14
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and thanks,
Bonjour can be checked and uninstalled if you don't use it
Usually only adds problems then gives features

I've never seen a Intel Management and Security listing before :/
This could be Intel's rebranding of it's awful Mcafee security = Please confirm ?
Intel kills off McAfee Security brand
My System SpecsSystem Spec
23 Aug 2015   #15
robintheilade

Windows 10 Home
 
 

Quote   Quote: Originally Posted by UsernameIssues View Post
Nice video in the original post. It is hard to tell for sure, but it looks like the IE window minimizes and restores. The IE shortcut that it pinned to the task bar shows two IE windows. Does this happen if only one IE window is open?

The original post states that this IE11 window event is seemingly random... but how frequent? Every few minutes? Hours? Days? The frequency helps us determine what tools to use to find the culprit. I would start with Process Explorer. Process Explorer + VirusTotal (to check all processes with 50+ AV's)

I would remove most of the columns just to lighten the load on what Process Explorer has to update.

Leave/add the column for Process, PID, VirusTotal and Command Line.

Select Options > Difference Highlight Duration and set the to 9 seconds.

Select View > Update Speed and set that for 0.5 seconds.

Leave Process Explorer up and running* while surfing with IE.

*I would leave it full screened and behind IE's window.

If/when IE's window minimizes, you can press the space bar to pause** Process Explorer.

**let's hope that Process Explorer comes into focus and that the space pauses the data collection. The status bar at the bottom of Process Explorer's window should say "Paused". If need be, select the Process Explorer window and pause it via the space bar.

See if there is a line in green which indicates that a process recently started... or even some read lines that indicate some process recently ended.

Frankly, I don't hold out much hope that Process Explorer will find the culprit. But it is a relatively easy thing to check and Process Explorer is a tool worth having. If need be, we can move on to much more complicated tools.


One more question: Is the UAC turned on?
User Account Control - UAC - Change Notification Settings
We've haven't taken notice if it is only with one IE window or multiple.

The frequency is in hours.

We will test with Process Explorer but only after trying to run IE 11 with "Intel Management and Security" disabled.

Quote   Quote: Originally Posted by ThrashZone View Post
Hi and thanks,
Bonjour can be checked and uninstalled if you don't use it
Usually only adds problems then gives features

I've never seen a Intel Management and Security listing before :/
This could be Intel's rebranding of it's awful Mcafee security = Please confirm ?
Intel kills off McAfee Security brand
I could not confirm if it is indeed McAfee related. The details of the .exe does not state so and the binary contents of the file likewise. That said Intel could very well have been thorough when search replacing the McAfee name. The non-Microsoft services are still disabled after I took the screenshots so I have re-upgraded to IE 11 to see if that changes anything.
My System SpecsSystem Spec
23 Aug 2015   #16
UsernameIssues

W7 Pro SP1 64bit
 
 

You can read about that Intel software here. It has been around for more than a decade. It is used by Help Desk staff. You can uninstall it via Programs and Features. You will never miss it. You mentioned that you installed stuff from the Asus CD. It probably came from there.

As far as the McAfee question - the answer is yes and no :-)
The Intel Management and Security software is not an antivirus app. It is a remote management app that can gather data to be sent to the server side of the software suite. The Help Desk version of this Intel software (Intel Active Management Technology) can be used to connect to the client version of this Intel software (Intel Management and Security) to inventory software, update drivers and remotely do other tasks.

Some McAfee help desk tools can also interface with Intel Active Management Technology which in turn connects to the Intel Management and Security software to encrypt the hard drive of a lost computer.

Some Microsoft tools (like SCCM) can interface directly with the Intel Management and Security software.

None of this is needed in a home environment. Even if you contacted Asus for help, they probably would not use Intel Management and Security software to solve issues.
My System SpecsSystem Spec
27 Aug 2015   #17
robintheilade

Windows 10 Home
 
 

Status update

IE11 have been running fine with all non-Windows services disabled. I've re-activated the Intel Management and Security service again to see if that is the culprit. If not I will move on the Bonjour and the rest of the services one by one. This may take a while.
My System SpecsSystem Spec
27 Aug 2015   #18
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Yep that's the way you do it
My System SpecsSystem Spec
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