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Windows 7: Browser freezes

13 Aug 2015   #1
KenBaynham

Windows 7 Home Premium
 
 
Browser freezes

Hi All

More problems.

My browser keeps dropping out. Starts by jerky response then freezes up and then tells me the browser is
not responding. I swapped fro IE to Google Chrome but no improvement. I have run CCleaner, Malware bytes and Bullguard but only found a few innocent looking cookies.

Hope you people can help.

Best regards Ken.


My System SpecsSystem Spec
.
13 Aug 2015   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi
Use Clean boot,
Troubleshoot Application Conflicts by Performing a Clean Startup
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here,
Cheers.
My System SpecsSystem Spec
14 Aug 2015   #3
KenBaynham

Windows 7 Home Premium
 
 

Hi Thrashzone

Thanks for response and advice.

Things have deteriorated. I left the effected desktop on overnight carrying out yet another Bullguard antivirus scan. Only thing that was found was a tracking cookie but when I tried to carry out the msconfig procedure you recommended it the pc locked out on the disable all instruction. I waited about 20 minutes but the restart prompt never appeared. I eventually tried the apply and OK button's but this produced the windows revolving circle. I waited a while then decided to force a restart and I am left with the logging off screen and the revolving circle. This has been going on for about an hour and so I going to try a cold boot and the inevitable safe start. I will let you know how I get on.

Best regards Ken.
My System SpecsSystem Spec
.

14 Aug 2015   #4
KenBaynham

Windows 7 Home Premium
 
 

Managed to get the PC back up and running.

I repeated instructions and this time got the restart prompt. On restart I tried IE and much much better.

Thanks so much for your kind assistance.

Best regards Ken


Attached Thumbnails
Browser freezes-msconfig-startup.jpg   Browser freezes-msconfig-services3.jpg  
Attached Images
Browser freezes-msconfig-services1.jpg Browser freezes-msconfig-services2.jpg Browser freezes-msconfig-services-disabled.jpg 
My System SpecsSystem Spec
14 Aug 2015   #5
KenBaynham

Windows 7 Home Premium
 
 

To many attachments for one post.


Attached Thumbnails
Browser freezes-setup-after-restart-running-ie.jpg   Browser freezes-services1-after-restart-running-ie.jpg  
Attached Images
Browser freezes-services2-after-restart-running-ie.jpg Browser freezes-services3-after-restart-running-ie.jpg 
My System SpecsSystem Spec
14 Aug 2015   #6
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Seems you have Norton and Bull guard ?
Is Bull guard another antivirus program = Not a good deal remove Bull guard
Uninstall BullGuard Desktop Protection - Uninstall - BullGuard

Also Bit Rader ? I have no idea what that is but uninstall it too.
Bonjour has also been known to cause problems so you might want to uninstall it too,

Be sure to Recheck the item on the startup section Before uninstalling the items otherwise you'll end up with an Unknown item listing after uninstalling them

In Steam settings you can Uncheck Start with windows.
My System SpecsSystem Spec
14 Aug 2015   #7
KenBaynham

Windows 7 Home Premium
 
 

Thanks for your observations Thrash.

I have uninstalled Bonjour and rechecked it.

Bullguard is the recommended antivirus protection by my PC manufacturer 'Chillblast' . Norton only refers to my family protection I think.

Bit Rader is required by a Star Wars a game my grandson only occasionally plays.

I have unchecked the steam start up.

My desktop continues to run smoothly. Thanks again for all your help.

I look forward to your further thoughts.

Best regards Ken.
My System SpecsSystem Spec
14 Aug 2015   #8
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Keep one or the other antivirus and get rid of the other
If Norton is just a free version that your isp offered get rid of it or upgrade it to a paid service,
Then you can get rid of Bull guard which frankly I've never heard of.
And it's never a good idea to have 2 antivirus programs installed free or not,
They will conflict and you'll be less secure not better secure
My System SpecsSystem Spec
16 Aug 2015   #9
KenBaynham

Windows 7 Home Premium
 
 

Hi

My PC operation remains excellent.

'Bull Guard' is provided with new Chill Blast PCs on a three months free trial. I found it so good I went onto pay the annual subscription. I find the support excellent. On the odd occasions when I have had virus issues the service was quick, effective and friendly as indeed is the support supplied by Chill Blast.

As you have deduced the 'Norton Parental Control' is provided by my ISP EE and is described as only that 'Parental Control'. I am not aware of any anti virus content.

I originally tried to unsuccessfully install the 'Microsoft Family Suite' but was then advised to try the one supplied by my ISP. If you feel it will be beneficial I will uninstall the 'Norton' and have another go at the 'Microsoft Suite'.

Best regards Ken.
My System SpecsSystem Spec
16 Aug 2015   #10
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
I would try the M$ product without Norton installed to see if the issue does not return under normal startup for a day or so
My System SpecsSystem Spec
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