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Windows 7: Can't access links in e-mails with a click

19 Aug 2015   #11
MoxieMomma

OEM Windows 7 Ult (x64) SP1
 
 

Yep, I can confirm what you report, @UNI.

I am in Firefox 40.0.2 with ABP and NS.

When I mouse over the link (1) , I see the email address link in the lower left (2).
When I click the link (3), it opens an email in my default email client, Thunderbird 38.2.0, addressed to "PersonalSales@carbonite.com".

So, @Chris263, it appears that it's the call to your email client/webmail program that is not working?

I use an email client (Thunderbird) installed locally on the system as my default.
I don't know what behavior to expect when using webmail. Sorry. Perhaps one has to be already logged in to the webmail (in your case Yahoomail) in order for the blank email to open????

BTW, what happens when you try to replicate the behavior in a different browser, such as IE or Chrome or Opera?

Thanks,




Attached Thumbnails
Can't access links in e-mails with a click-2015-08-19_14-17-13.jpg  
My System SpecsSystem Spec
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19 Aug 2015   #12
Chris623

Windows 7
 
 

I don't have either of those on my machine.........and wouldn't know how to access my Yahoo e-mail even if I did.
My System SpecsSystem Spec
19 Aug 2015   #13
MoxieMomma

OEM Windows 7 Ult (x64) SP1
 
 

Quote   Quote: Originally Posted by Chris623 View Post
I don't have either of those on my machine.........

Hmmmmmm, well, if you have Microsoft Windows 7 for an Operating System, then you must have Internet Explorer on the computer (it comes with Windows).
The suggestion to try a different browser was merely a troubleshooting step, to narrow the problem down to Firefox.
Internet Explorer is already on your computer (or it ought to be).
Chrome and Opera could be installed, just for testing purposes.


Quote:
and wouldn't know how to access my Yahoo e-mail even if I did.
OK, I'm sorry, but I don't quite understand.

You wrote:
Quote:
My e-mail is AT&T/Yahoo
I misunderstood that to mean that you use Yahoo mail as a webmail application to write and receive email.

So, I think we may be back to the drawing board.
What email "client" or program or webmail application do you use for your email?
IOW how do you access your email messages?

That seems to be the "missing link" hangup in the behavior you report.

Thank you,
My System SpecsSystem Spec
.

19 Aug 2015   #14
Chris623

Windows 7
 
 

You'll have to forgive me, MoxieMamma, for I am computer illiterate............if that wasn't already obvious.

I just looked at my programs, and you are correct, I have Internet Explorer..........didn't know that until just now! I don't use it for anything that I know of. And, yes, I use AT&T Yahoo Mail for my e-mailing. I simply click on my AT&T desktop link to access it. Just used my old foggy noggin and figured out how to access Yahoo Mail from Internet Explorer. (a first!) It worked! I could click on the link and it went directly to the websites intended location. So what might be set up incorrectly in Firefox that won't allow me to do the same?
My System SpecsSystem Spec
19 Aug 2015   #15
MoxieMomma

OEM Windows 7 Ult (x64) SP1
 
 

Hi:

Ah, OK, thanks for the clarification.
I guess your ISP provides a "branded" version of Yahoo webmail.

And thanks for confirming that IE works OK.

That narrows it down to a Firefox problem.
It's really not a problem with "opening links in emails", as first described. That's what had me confused.
The problem seems instead to be that a link to an email address on a web page in Firefox is not opening a new email in your Yahoo mail.

1) One entirely reversible step would be to try "Mozilla Safe Mode".
(NOTE: this is NOT the same thing as "Windows Safe Mode").
It's just a way to temporarily and generically debug Firefox by starting it with certain add-ons and extensions disabled. Be sure NOT to check anything that sounds like "Reset Firefox" or "Permanent Changes" -- you only want to do this reversibly for testing. And it might be good idea to back up your profile first, and/or to print out and read the instructions carefully before proceeding.

See here: Safe Mode
or here: Troubleshoot Firefox issues using Safe Mode

2) Another step to try would be TEMPORARILY pause real-time protection of your VIPRE AV/Firewall and test again. If that resolves the issue, then it might be some setting in your AV or firewall. Be sure to enable your VIPRE AV/firewall immediately after you try this.

3) There may be other, more specific help here: Fix problems with websites (Facebook, YouTube, webmail etc.)

Hope this helps,
My System SpecsSystem Spec
20 Aug 2015   #16
Chris623

Windows 7
 
 

Thanks, MoxieMomma. Not sure when, but I'll give your suggestions a try. We had an emergency with our little Pomeranian last night and it's going to take a while for me to get my mind back on this stupid computer problem. Thanks again for all your help.
My System SpecsSystem Spec
20 Aug 2015   #17
MoxieMomma

OEM Windows 7 Ult (x64) SP1
 
 

OK, take care of your furry friend first.
The computer problem can wait.

Regards,
My System SpecsSystem Spec
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