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Windows 7: Windows Mail won't open :(

14 Nov 2015   #1
Ellie99

Windows 7 x64
 
 
Windows Mail won't open :(

Hi, I have had Windows Mail (not Live Mail) installed on my W7 laptop for years without issue. Today, it won't open. I can see the new mail icon next to clock and I can hear new mail arriving and I even get the pop up junk mail box....but I cannot for the life of me get the program itself to open so cannot see/read/send my emails.

I tried system restore but I seem to have an issue there too as only one restore point was available which was for earlier today and was of no help.

Googling hasn't thrown up anything I've found helpful....I see others having had same problem in the past, but I haven't come across a (non system restore) solution.

Grateful for any ideas pls? Ta


My System SpecsSystem Spec
.
15 Nov 2015   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
This update has caused a little mischief :/
11 Nov 2015 Windows Critical Update KB3097877 Crashes Windows Sidebar

Bottom line might be to update to live mail or thunderbird mail :?
My System SpecsSystem Spec
15 Nov 2015   #3
Ellie99

Windows 7 x64
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi and welcome to SevenForums,
This update has caused a little mischief :/
11 Nov 2015 Windows Critical Update KB3097877 Crashes Windows Sidebar

Bottom line might be to update to live mail or thunderbird mail :?
Yeah I read about that update and removed it but sadly it didn't solve the problem
I have downloaded eM Client and will trial that for the 30day free period and just buy it if I am happy with it.

Thank you ThrashZone.
My System SpecsSystem Spec
.

30 Jan 2016   #4
terri13

windows 7 home premium 64 bit
 
 

I have same problem as far as can't open WinMail on Windows 7 computer, after some November/December 2015 update. The program and its contents are all still there, but can't be opened.
I wd like at very least to be able to transfer its contents, but am really hoping I can continue to use it. Has anyone found a workaround or knows all the updates that caused this issue. I've removed the above mentioned update and some others, but still no joy.
My System SpecsSystem Spec
30 Jan 2016   #5
Ellie99

Windows 7 x64
 
 

Quote   Quote: Originally Posted by terri13 View Post
I have same problem as far as can't open WinMail on Windows 7 computer, after some November/December 2015 update. The program and its contents are all still there, but can't be opened.
I wd like at very least to be able to transfer its contents, but am really hoping I can continue to use it. Has anyone found a workaround or knows all the updates that caused this issue. I've removed the above mentioned update and some others, but still no joy.
I eventually had to pay someone to fix it for me Terri. They thought it was Glary Utilities program that I use for maintenance which had screwed up the registry. Was worth the £20-£25 I paid to get it fixed.
My System SpecsSystem Spec
31 Jan 2016   #6
terri13

windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by Ellie99 View Post
Quote   Quote: Originally Posted by terri13 View Post
I have same problem as far as can't open WinMail on Windows 7 computer, after some November/December 2015 update. The program and its contents are all still there, but can't be opened.
I wd like at very least to be able to transfer its contents, but am really hoping I can continue to use it. Has anyone found a workaround or knows all the updates that caused this issue. I've removed the above mentioned update and some others, but still no joy.
I eventually had to pay someone to fix it for me Terri. They thought it was Glary Utilities program that I use for maintenance which had screwed up the registry. Was worth the £20-£25 I paid to get it fixed.
Thanks for reply, Ellie--seems like money well spent! Were all your emails still intact after the fix?
My System SpecsSystem Spec
31 Jan 2016   #7
Ellie99

Windows 7 x64
 
 

Quote   Quote: Originally Posted by terri13 View Post
Quote   Quote: Originally Posted by Ellie99 View Post
Quote   Quote: Originally Posted by terri13 View Post
I have same problem as far as can't open WinMail on Windows 7 computer, after some November/December 2015 update. The program and its contents are all still there, but can't be opened.
I wd like at very least to be able to transfer its contents, but am really hoping I can continue to use it. Has anyone found a workaround or knows all the updates that caused this issue. I've removed the above mentioned update and some others, but still no joy.
I eventually had to pay someone to fix it for me Terri. They thought it was Glary Utilities program that I use for maintenance which had screwed up the registry. Was worth the £20-£25 I paid to get it fixed.
Thanks for reply, Ellie--seems like money well spent! Were all your emails still intact after the fix?
Yes, everything was as it had been before, they fixed it remotely in about 10 mins....money well spent as I had wasted many hours trying to fix it myself (y)
(I have dealt with the company on and off for 15+years so had no concern over the remote access and I could see what they were accessing on screen).
My System SpecsSystem Spec
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 Windows Mail won't open :(




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