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Live Mail crashed. Now error mssg " Unable to display folders"..?
Hi Folks,
My elderly mother somehow crashed her e-mail, and I'm trying to fix it for her. It is a Comcast.net pop mail server. She clicks the Live Mail icon on her desktop and the mail would open.
She could still go to Comcast.net on the web and get into her e-mail but that is too complicated for her. So I need to get it working from her desktop.
After the crash when the mail opens from the desktop icon all folders (inbox, sent etc.) have the error message "Unable to display folder".
I want to uninstall all current mail installed then install anew. I tried this but then the new Live Mail reverted to her old settings etc (I don't know how that happened), and hence the same error message. So I must not have uninstalled all of the old e-mail.
Can anyone please help as to the easiest way to get her live mail from the desktop icon working again?
Thank You