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Windows 7: Windows 7 - 64Bit struggling to update to Internet Explorer 11

27 Jan 2016   #1
70816Bit

Windows 8.1, 64 bit
 
 
Windows 7 - 64Bit struggling to update to Internet Explorer 11

Please can someone offer advice. As the titles say above, I'm having trouble downloading and successfully installing Internet Explorer 11 for My Dad's laptop; Windows 7, 64-Bit Home Premium Edition.

What occurs, receive a prompt from Microsoft informing you need to update the browser and gives you a link with a list of prerequisites / Knowledge Base.exe's, around 9 in total which usually say already been installed and not applicable to this particular pc (recently just ran the Windows Update). Begin to run in to difficulties when trying to download all the associated files for 'Windows 7 and Windows Server 2008 R 2Service Pack 1' (KB976932), http://www.microsoft.com/en-us/download/confirmation.aspx?id=4090. After selecting all the files, and on the top bar and clicking allow - nothing is happening; just appears to refresh the page and hangs.

Looking on the internet, been reading this is common issue but I can't seem to find a conclusive fix.


Thanks


My System SpecsSystem Spec
.
27 Jan 2016   #2
UsernameIssues

W7 Pro SP1 64bit
 
 

The Windows Update process should handle installing service pack 1 (if it is needed).

Click on the Start button...
...then right click on Computer (right side of the Start menu)
...select Properties from the context menu.

Does the info say service pack 1?

Windows 7 - 64Bit struggling to update to Internet Explorer 11-untitled.png


My System SpecsSystem Spec
29 Jan 2016   #3
70816Bit

Windows 8.1, 64 bit
 
 

It has Service Pack 1, apologies from me there I thought I had put in the detail - I had in another post
My System SpecsSystem Spec
.

29 Jan 2016   #4
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Which version exists on the laptop now ?

If anything but ie10 I would hide the ie11 windows update and search again till you get to the next series beit ie9-10 or which ever is next in line
After than run updates again and get each security patches for that version

Once all that is done unhide ie11 or if you had to hide ie10 to get ie9 repeat the process.
My System SpecsSystem Spec
29 Jan 2016   #5
70816Bit

Windows 8.1, 64 bit
 
 

At present it's Internet Explorer 10 - think it this was already on the machine (it was bought with Windows 7 pre-installed, but with no boot disk). It's my Dad's laptop, and he mentioned that it has been prompting him on various sites he goes on to update; it does this for YouTube when I've taken a look. Mostly it's for his e-mails in Outlook, which if your Internet Explorer is not up to date, opens what looks like a mobile version, no good for my Dad.

I took a look in Windows Update, as I was having some issues with that (have posted on here last week) and there appears to a download for Internet Explorer that keeps failing. The error code: 9C57.
My System SpecsSystem Spec
30 Jan 2016   #6
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Run sfc 3 times in a row restarting between each new run
https://support.microsoft.com/en-us/kb/929833
My System SpecsSystem Spec
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 Windows 7 - 64Bit struggling to update to Internet Explorer 11




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