Bug In Firefox 44 (For Norton Users) That Deletes Passwords


  1. PaulGo
    Posts : 172
    Windows 10 (64 bit)
       New #1

    Bug In Firefox 44 (For Norton Users) That Deletes Passwords


    When I upgraded from Firefox 43 to Firefox 44 I lost all my passwords. It appears if you were using an older version of Firefox along with Norton Identity Safe, Norton Identity Safe set a configuration switch within Firefox which was activated by the upgrade to Firefox 44. Several days ago I reported the missing passwords after the Firefox upgrade and working with Bugzilla they were able to determine what triggered the missing passwords with Firefox. A hotfix should be coming out shortly.
      My Computer
    Quote Quote

  3. NortonSupport
    Posts : 70
    Windows 7 Ultimate x64
       New #2

    Hi,

    Sorry for the trouble. Please check this link for more details on Norton ID safe with latest Firefox https://support.norton.com/sp/en/us/...rProfile_en_us. Let us know if you need more info.

    Praveen
    Norton Support.
      My Computer
    Quote Quote

  4. PaulGo
    Posts : 172
    Windows 10 (64 bit)
    Thread Starter
       New #3

    The older version of ID Safe (when is still worked with Firefox) set an internal switch in the Firefox config file that triggered a erasure of Firefox passwords in Firefox 44. Mozilla has developed a fix for this which should be available shortly. Unfortunately it will not help anyone that has lost their passwords unless they have a backup copy of logins.json.
      My Computer
    Quote Quote

  6. PaulGo
    Posts : 172
    Windows 10 (64 bit)
    Thread Starter
       New #4

    From reading the Bugzilla messages on this bug, they have indicated the bug is resolved and the Firefox 44 update should be coming out shortly.
      My Computer
    Quote Quote

  7. FerchogtX
    Posts : 640
    Microsoft Windows 7 Home Premium SP1 64-bit Build 7600
       New #5

    Do you have by any chance a file named "logins.json"? if not, look for a file called "signons.sqlite", there's where Firefox stores your saved passwords, if you have the later, maybe using an old version of Firefox and creating a sync account to store it should fix that problem for you, generating a new logins.json file when you upgrade the old version...

    Basically, logins.json is an upgraded version of the signons.sqlite that stores your passwords...

    Just a thought...
      My Computer
    Quote Quote

  8. PaulGo
    Posts : 172
    Windows 10 (64 bit)
    Thread Starter
       New #6

    I did have the logins.json backed up and once I replaced the file I recovered my passwords. Because I has the whole Firefox directory backed up which is in the Appdata/Roaming I was able to recreate the loss and give the debugging logs to the Firefox developers to assist them in finding the bug and coming up with a fix.
      My Computer
    Quote Quote

  10. PaulGo
    Posts : 172
    Windows 10 (64 bit)
    Thread Starter
       New #7

    The Firefox developers asked me to test the 44.0.1 release candidate and I am happy to say it appears they have resolved the password bug.
      My Computer
    Quote Quote

  11. FerchogtX
    Posts : 640
    Microsoft Windows 7 Home Premium SP1 64-bit Build 7600
       New #8

    Ah, great! They got a fix really quick!
      My Computer
    Quote Quote

  12. NortonSupport
    Posts : 70
    Windows 7 Ultimate x64
       New #9

    PaulGo said:
    The Firefox developers asked me to test the 44.0.1 release candidate and I am happy to say it appears they have resolved the password bug.
    Hi,

    Glad it's all fixed. Please let us know if you need any further help with Norton.
    Thank you!

    Praveen
    Norton Support.
      My Computer
    Quote Quote

 

  Related Discussions
Read more: Dropbox prompts users to reset old passwords | ZDNet See also: Resetting passwords to keep your files safe | | Dropbox Blog
Hello dear SevenForums-Board I am looking for a solution to let our Domain-Users recover their passwords on their own. Like on several webpages with the "Forgot your password"-Option. So I imagine the scenario that the users forgets his password and so he requests a new one by answering to...
Help from Norton users
in System Security

I'm using Norton 360. It is picking up all my own compiled/linked exes and cautioning me. I'm not sure how to get it to leave them alone without excluding them all individually. I have a lot of my own programs and would like a simple way to exclude them from Norton. Any ideas?
From time to time my IE8 is resetting all usernames and passwords, I have selected to be rememberd. How can I avoid that? It does not seems to be in a specific time-order, or when I do something special (not that I know of)
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 10:38.
Find Us